S & K Buick GMC - Service Center

UPDATE: After 20 days and a "repair" they still did not fix it. It went to Friendly Chevrolet and they repaired it within a few days and it's actually fixed correctly. S and K had my BRAND NEW truck in i fix it. It went to Friendly Chevrolet and they repaired it within a few days and it's actually fixed correctly. S and K had my BRAND NEW truck in its service department for TWENTY DAYS to "rebuild differential". I was told that I could not have a loaner vehicle because I didn't buy my truck from that particular dealership. S/K were informed that I use my truck for my line of work. They did not care. In the past, I have purchased 2-3 trucks from S/ K in Spfld. I purchased this new truck at Laura GMC in Collinsville, IL because S/K Springfield had no GMC Canyons. If you provide warranties for vehicles, you should provide the same amenities for all customers under warranty, not just those that purchased at that particular dealership. Timeline: 3/23/23 Dropped truck off and part was ordered. Dealership took the truck apart. It was then completely undriveable. Was told the part would arrive 3/27 or 3/28 and it would be repaired then. 3/28, called the dealership and was told 3/30 or 3/31 will be ready. 3/30, called late in the day and was told by Phil (service manager) that the order for my part was cancelled and they cannot re-order for the same parts? Huh?? 3/31 my wife called and spoke to the GM at the dealership, Jim Kroll. Jim is on board with no loaner vehicle and has no answers. 4/4/23, called the dealership AGAIN and was told it will be the end of this week. 4/7, was told mid next week AND finally offered a loaner for 4/10. NINETEEN DAYS after drop off. My 2020 and 2022 Canyons had differential issues. The dealership has tried to blame me, twice! GMC incompetence has cost me over $2,000.00 in missed work because my brand new truck was now undriveable because this highly incompetent dealership took it apart with no offer of a loaner, a rental, or even a timely repair. S and K service manager has zero business running that department. Has no clue how to deal with customers. Same for Jim Kroll. Businesses fail when a manager has to always be right. More

I'm very grateful for the way I was treated at S&K. MY car was in and out of the shop at S&Ok about 6 times. Rod was always very concerned and patient. They stuck to getting my car serviced and I apprecia car was in and out of the shop at S&Ok about 6 times. Rod was always very concerned and patient. They stuck to getting my car serviced and I appreciate that I think we got it fixed now and some other things 😊 More

Rob is always on his game on the service drive! He is always to very knowledgeable and pleasant to deal with! He gets it done and on my way! Tammy Keene makes getting your car appointment very easy! She always to very knowledgeable and pleasant to deal with! He gets it done and on my way! Tammy Keene makes getting your car appointment very easy! She is a pleasure to talk to when scheduling an appointment for services on all of my vehicles that I take to S&K for services. More

The people are friendly and courteous. The service department was good about answering our questions. And we were so pleased the car washed when they were done. department was good about answering our questions. And we were so pleased the car washed when they were done. More

I’m pleased with personnel at S & K. My service has been done in a timely manner. Rusty has great people skills. Thanks. I needed a service department that I can trust. done in a timely manner. Rusty has great people skills. Thanks. I needed a service department that I can trust. More

Oil Change As always everyone was ready to do whatever was needed Everyone was courteous and willing to help. I appreciated having a room to wait in that compl As always everyone was ready to do whatever was needed Everyone was courteous and willing to help. I appreciated having a room to wait in that complied with the Covid Rules More

comfortable and quiet!! From the moment I got out of my car, service was friendly and quick. I could definitely hear and feel the difference in the engine on the half hour dr From the moment I got out of my car, service was friendly and quick. I could definitely hear and feel the difference in the engine on the half hour drive home. More

I worked with Rodney on the Red Team. I thought I needed brakes but he said the brakes are fine, but you need tires . I appreciate his team noticing my tires because I wasn't aware my tires are starting to brakes but he said the brakes are fine, but you need tires . I appreciate his team noticing my tires because I wasn't aware my tires are starting to get bad. More

This dealership is very responsive to my needs. They identified that my car had a recall issued on it. I wasn't even aware of that. identified that my car had a recall issued on it. I wasn't even aware of that. More

I have only had 2 experiences with the service department for my truck, but they have done a great job and I am very pleased for my truck, but they have done a great job and I am very pleased More