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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
735 Reviews

735 Reviews of Safford Brown Kia Manassas - Service Center

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August 21, 2023

I had my 2022 EV6 GT line in for UCCI software updating. Jonathan and Michele told me what updates would be done and how long it would take. The job was done right the first time! The free coffee was goo More

by KENHEISING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Safford Brown Kia Manassas responded

To say thank you is not enough, Ken! We are thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Safford Brown Kia Manassas again! Sincerely, The Team at Safford Brown Kia Manassas

August 20, 2023

Kia Manassas always provides me with exceptional service! I would recommend them to anyone who asks. Instead of waiting for my car in the dealership, I chose to go to the Manassas Mall to eat and shop. They More

by BEINGCRYSTALCLEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duval Cassell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The other service dept gentleman helped me…5 stars
Aug 23, 2023 -

Safford Brown Kia Manassas responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Safford Brown Kia Manassas. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Team at Safford Brown Kia Manassas

August 20, 2023

One of my best experience I’ve had getting my car serviced. The process was smooth and convenient More

by AUSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Safford Brown Kia Manassas responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Team at Safford Brown Kia Manassas

August 19, 2023

From the time that we schedule the appointment everything went just about perfect as far as reminders both by phone and texting when we arrived at the dealer the timing the estimates the courtesy of the peop More

by Rogowski124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Safford Brown Kia Manassas responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Team at Safford Brown Kia Manassas

August 19, 2023

The service on my vehicle was thorough. I didn't have a long wait either. I got my vehicle back the same day. More

by johnbrown02209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Safford Brown Kia Manassas responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Team at Safford Brown Kia Manassas

August 19, 2023

I always receive good work and customer service from this Kia dealer and their service department. More

by bethalpaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Safford Brown Kia Manassas responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Team at Safford Brown Kia Manassas

August 19, 2023

Just had a free vehicle safety inspection with prompt service, little wait time, and a free car wash to boot. What's not to like about that? More

by ABRO48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Safford Brown Kia Manassas responded

We are glad to hear you enjoyed your recent visit to our service department. At Safford Brown Kia Manassas we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The Team at Safford Brown Kia Manassas

August 17, 2023

I already did this survey. It was great. Everything perfect. Can I be done now. However, Charles no longer owns a kia and for some reason they can't take his name off my acco More

by wrongwaywolff
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle
Aug 22, 2023 -

Safford Brown Kia Manassas responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Team at Safford Brown Kia Manassas

August 16, 2023

Mr Togba wasn’t aggressive during the buying process and provided space. He and Mr Tamiru were very patient with my negotiator. More

by bon
Recommend Dealer
Yes
Employees Worked With
Sopele Togba
Aug 21, 2023 -

Safford Brown Kia Manassas responded

We appreciate you for letting others know about your experience, Bon! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas

August 15, 2023

I will leave it at this. I do not feel that they were completely honest with me. I called them out on something and got my way without any confrontation in return. I know wha More

by BAJA25OUTLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Woods
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I did not deal with hardly any of these people., Claudia Solito
Aug 18, 2023 -

Safford Brown Kia Manassas responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Safford Brown Kia Manassas does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas

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