My Review Of Safford Fiat of Tyson's Corner:
First, let me say that our purchase experience was very enjoyable. Our sales person Marcello was very knowledgeable and the actual purchase was uncomplicated and easy.
The receptionist that was there each time we were there is wonderful and friendly.
The follow-up to the purchase is where this dealership lost me.
1. The car had a "check tire pressure" light on the day I purchased it. We were told the tires sometimes lose a little air because they sit on the lot for extended periods of time. No one volunteered to fill the tire with air. The next day we discovered there was a large screw in the tire. I had to drive all the way from the District back out to Tyson's, drop the vehicle of and then back up to pick it up after I returned from a trip.
2. Getting my permanent DC tags has been a real hassle. First of all, I had to call 3 days before the temporary tags were about to expire as no one had called me. When we went to pick up the tags we were told we still owed $55.00 for the tags. Saturday (5/28) when we arrived at the dealership, no one could explain to me why we still owed money for the tags - there was a line item in the finance paperwork that clearly stated we paid for the tags and registration at the point of purchase. The finance manager (in an extremely patronizing manner) said that he didn't know why...the price was always different when registering a vehicle in the city. I paid for the tags. Then, the tags were just handed to me - no one offered to take the temporary tags off and attach the permanent tags.
After I left, I realized what a ridiculous thing it was to tell a customer you don't know why they still owe you money, but you do. I put a stop payment on the check and called the dealership back today. Finally, after waiting to get in touch with someone who knew what they were talking about, I was told that the extra money was for a parking ticket that the dealership had paid for on our behalf. Furthermore, they explained it was paid as a courtesy so "the temporary tags didn't expire". Now there is no way to see what ticket was paid as there is no ticket under my license that is showing unpaid. I paid for the tags with a card over the phone, but when I asked what happens if I don't pay you, the title clerk said we'd send you to collections.
This process of getting an explanation should not have been so hard and if you indeed paid a ticket on my behalf you should have called and said so to begin with.
As I said earlier, the purchase of our new Fiat 500 was great and we absolutely love the car. However, the way we were treated after you got our money and sold us the car leaves much to be desired.
I will not recommend this dealership to any of my friends in the future. You are not the only Fiat dealership in the area and I will recommend any one who asks me to take their business to another dealership.
You very nearly had a loyal customer in me, but your follow up and follow through for a customer that just purchased a new car from you ruined that.
Again, a big thank you to our wonderful salesperson Marcello and the receptionist (forgive me, I didn't catch her name) who works there on Saturdays.
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