Read Reviews Safford of Winchester

Safford of Winchester

Safford of Winchester

1659 Berryville Pike
Winchester, Virginia 22603


Sales: (540) 667-5532
Service: (540) 667-5532
Parts: (540) 667-5532

Safford of Winchester
Manufacturers: Chrysler, Dodge, Jeep, Ram

Write a ReviewWrite a Review

  • Customer Service:

    4.7
  • Quality of Work:

    4.5
  • Friendliness:

    4.8
  • Overall Experience:

    4.6
  • Pricing:

    4.4

24-Month Rating

based on 28 reviews

4.6

4.6 out of 5

28 lifetime reviews

Safford of Winchester

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Certified: Safford of Winchester

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Safford of Winchester has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 AM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Customer Lounge Area
Drive-In Service Children's Play Room
Express Service Parts Store
Shuttle Service Free Coffee
Free WiFi Vending Machines
Cable TV

dsimmons7924
5/22/2013 10:10:25 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff WalterJeff Walter
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.0

My Review Of Safford of Winchester:

I would definitely recommend using Jeff Walter when shopping at Safford. This was our 4th new vehicle purchase (all Chrysler products) in the past 2 years or so, and each of the last 3 times I was able to find a deal that made it worth traveling out of state to make the purchase, instead of using a local dealer. Luckily I was paired up with Jeff this time and he made it happen. I admit that I'm probably not the best customer to work with, as I get something in my head and I don't like to budge, but Jeff worked diligently with management to seal the deal.

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mellie1989
5/18/2013 8:02:37 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chuck MccannChuck Mccann
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Safford of Winchester:

Chuck McCann was simply fantastic! He was friendly, helpful, and even came to help me with an issue I had after leaving the lot. He walked me through the entire process, including helping me with my credit issues. He understood my need and helped make it a reality. All the staff I worked with at Safford of Winchester were friendly and helpful. I would recommend Chuck and Safford of Winchester to anyone who is looking to purchase a vehicle, even when you think it's impossible. Chuck made the impossible possible for me!

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DeanHartInc1
5/1/2013 10:58:09 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff WalterJeff Walter
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.5

My Review Of Safford of Winchester:

Courteous,friendly knowledgeable,trusting,and flexible combined with an easy but professional sales environment . Will return for additional trucks if the RAM we bought performs according to spec. and our expectations.

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TSIV
4/26/2013 11:37:45 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff WalterJeff Walter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Safford of Winchester:

Safford of Winchester will most likely be your automobile dealership for life. Once you have been consumed in the friendly, professional atmosphere of salesman and sales managers, you will never want to visit another dealership again. I had the pleasure of doing business with Jeff (Salesman) and Ben (Sales Manager), both of which whole heartedly looked out for my best interest. Not only did they unbound me from a short lived and spontaneosly purchased vehicle, they also spent their many precious hours making sure I was able to leave in the correct vehicle for me. Trust me, Safford of Winchester will send you home with a smile on your face. Even if it's not on the first try.
Thanks Again Guys,
We couldn't be happier !

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1joallenjones
4/15/2013 11:18:05 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bobby FuneBobby Fune
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Safford of Winchester:

I came in to have my car serviced, and as it was a 2005 Liberty (my favorite car of all time) with 135,000 miles on it, I had been looking for only another Jeep Liberty. While waiting on my car, I toured the showroom and met Mr. Lyons who explained that the Liberty had been discontinued, but that he would look for one for me. He spent time on the computer, located a great low milage 2011 and took me to the used car sales team and we found after working on a contract that the car was already sold. Not to be deterred, Mr. Lyons found a beautiful brand new 2012 cherry red Liberty in PA and had it brought the next day for me to drive away. I am just thrilled with the service and kindness as I spent about 6 hours during the process. Bobby in service was really personable and great, coming to check on me several times after the service on my 2005 was done. Mr Saadatmand, the manager was very gracious and kind as well. I was so upset when Kern lost their dealership due to the government intervention, and really wanted to stick with the Jeep brand, but the closest dealership was so far away. It is great to have such a pleasant and dedicated team supporting such a great car line. Kudos to Safford of Winchester. I look forward to a long and happy relationship with them servicing my great new Jeep.

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DonaHower
4/6/2013 8:35:58 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff WalterJeff Walter
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Safford of Winchester:

Looking to trade my Hummer for a Jeep wrangler, I shopped the Internet and found Safford of Winchester to have the best inventory with competitive prices. I visited the dealership and was lucky to have come in contact with Jeff Walter. Jeff was very knowledgeable of the Jeep line of products and offered great customer support during the price/trade negotiations. With the help of Ben, the sales manager, I felt I was treated fairly with my trade and purchase of a new Jeep Wrangler. Jeff has continued to support my recent purchase with offers to help with the electronic set up and other questions on features. I would recommend you shop Safford of Winchester and ask for Jeff.

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hilemonster171
4/4/2013 8:08:50 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian YoderBrian Yoder
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Safford of Winchester:

Bought a 2008 Scion Tc from this dealership in 2012 was a used one great experience with that buy same sales man as well.
Came back on 4-1-13 And bought a BRAND new Dodge Dart SXT/ RALLYE Turbo fully loaded brian was able to help me again. The best dealer there doesn't waste any time lets you know everything up front doesn't try and go around the bush he cuts through it. i would recommend this dealer (BRIAN YODER) to anyone looking for a new or used car. sense he is able to do both. I also had my Father buy a Chrysler 200 S style loaded as well from him the exact same day i did. he's very friend. well dress. clean cut and has manners and willing to work with you and try and figure something up. he also knows alot about the vehicles they sell at this dealership. The Owner John Phillips is also a great man to deal with to i was shocked at how well he took care of me and made the deal happen. Safford dodge is where it's at the only issue i have had at safford would be Jami in the service department shes good at her job no doubt but very bad with customers!!!!


Thanks JOHN and Brian for making it happen!! Will be back in the future for what ever DODGE BRINGS TO THE PLATE!!!

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Davidw21
4/3/2013 4:56:53 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian YoderBrian Yoder
  • Customer Service:

    N/A
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Safford of Winchester:

I would recommend this salesman for anyone looking for a great deal. My son and I purchased (his 2013 Dodge Rally) mine Chrysler 200) two cars at the same time.

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waltercampbell
4/2/2013 7:47:00 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
Bobby FuneBobby Fune
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Safford of Winchester:

I took my Cherokee in for a recall. They not only did a poor job on the brake recallso that it made a loud thumping noise when braking, they also broke my shifter bezel, stripped out two of my lugnuts and claimed they were defective (and tried to sell me new ones for $8 each), left greasy footprints on my carpet, and left a tool laying in my daughters car seat... when I took it back to get the issues fixed they corrected the brake problem, but in turn broke one of my wheel covers. After MULTIPLE calls and visits, they called and told me that they weren't sure THEY had broken these things so therefore they wouldn't replace them...but offered me a free oil change instead...umm, like I'm gonna let you touch my car ever again??? Not a chance! I will be getting estimates and suing Safford for the cost to repair their screw ups.

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Response From: Safford of Winchester
Added: 4/16/2013 4:03:07 PM

We apologised for the error on our part and fixed or replaced the parts at no cost to the customer.

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chip.nibbler
2/5/2013 12:27:19 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff WalterJeff Walter
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Safford of Winchester:

Jeff Walter is a very helpful salesman. He was very responsive yet not the slightest bit pushy. He took good care of us throughout the entire process. He was also very helpful after the sale, when he took the time to explain all the gadgets to my technology challenged wife. I will be back to see Jeff when I need a new car. Thanks Jeff.

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