I went to Salem Ford at the recommendation of my bank's auto adviser. I was there a few days ago to test drive a ford car, and I was supposed to deal with Jason, per my auto adviser. After I showed up, Jason was no where to be found, I waited by his deslk for a good 10-15 min when I finally saw him coming back to the showroom with another guy. Jason never said hi to me or anything. He complained that he was in on his day off, and when I asked him where my car was to test drive, he told me flat out he had no idea. I got pissed and rushed out. At that point, I called my adviser to complain about this event, to which my adviser gave the dealership their due "balling out".
Later that afternoon, Jason calls me and leaves me a voicemail, apologizing,and asking me if I care to come back and that they'd make the numbers work for me on the loan.
Today, I get another email from Jason asking if I'm still interested in the same car. Now that I'm all calmed down, I let him know I'll be there by 10:am, to which I arrive just before then, and Jason greets me with a hi at his desk. he lets me know the car's outside, ready for the test ride. He gives me the keys to get in the car while I wait for my auto adviser to show up. Just before I take the car out, my car guy arrives and gets in the car with me for the test drive.
test drive is good, but I tell my car guy that the car could use new tires. To make a longer story short, they didn't come down on their numbers until AFTER I got home, and my car guy advises me that they put the car in the shop after I left, and it's ready to go, but NO new tires.
I advised my auto adviser from my credit union that I refuse to go back there and he agreed, though he told me yesterday that he had put this dealership on "probation" after what they put me through the other day. My search goes on, and I'll NEVER go back to Salem Ford again.