Sam Pack's Five Star Ford

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sam Pack's Five Star Ford :
I have purchased 20+ automobiles from this dealership both new and used as well as family members and friends also purchasing a very many new and used vehicles. This has been over a period of 15+ years. Not once, I will state it again, not once have I ever had nor heard of anyone I recommended had a bad experience with this dealership. I have never seen a dealership go to more extreme measures to satisfy its customers and deliever a quality fair priced new or used automobile.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sam Pack's Five Star Ford :
I purchased a 2003 Ford Focus for my wife online. I paid for the car with a cashiers check. When I went to the dealership to pick up the vehicle and pay for it, I was sent to the finance office. I was sent into the "closing office" with the rudest man I think I have ever encountered. When he presented me with the receipt and all the other paperwork,we had a $1500.00 difference. They had added in an extended warranty without even asking me if I wanted it. When I pointed out I didn't want the extended warranty he became upset and gave me a major attitude. By the time I came out of that office with the corrected paperwork I pulled my salesman to the side and told him if it wasn't for having a pleasant experience with him, I would have walked away. It is my opinion that this dealership is sneaky. Do not sign anything until you have read it. The time before that I was told that if I got the extended warranty it would help the lender to approve it. This is B.S.I would NEVR buy anothr vehicle from these jerks. In addition, after sale caring seems not to exist until they solicit you through the mail on a holiday or birthday and they want you to buy a new vehicle or refer someone you know. My advice is to not do business with SAM PACK'S 5 STAR FORD IN CARROLLTON

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sam Pack's Five Star Ford :
Great place to shop. Sam Pack is the best!

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