Sam Swope Infiniti

Reason for Visit: Sales

I recommend this dealer: No

My Review of Sam Swope Infiniti:
Overall, I was very disappointed in my recent dealings with Sam Swope Infiniti Sales-Louisville Group. The G-35 test drive of the new vehicle went very well & the salesman appeared to be knowledgable & confident about his product. However, when it came to pricing, the salesman took 35 minutes to communicate the EPP quote back to me. Note, prior to this he was told this transaction would be a cash deal and via their Nissan Employee Participation Program. FYI, early in the negotiations our sales person acted very unprofessional toward another sales person right in front of this customer. This was a definite TURN OFF and should have been an early alert but unfortunately, I gave him benefit of the doubt. Toward the end, he finally took my BMW potential trade in to their "independent appraiser's" and their offer was actually 2 1/2 times less than what I received at where I ending up purchashing a new car. Yes, I want to reiterate an insulting 2.5 TIMES LESS than what his competition offered. Overall, I was disappointed with this dealership and I have shared my experience with my family and friends. Needless to say, they all thanked me because they do not want the same arrogant and rude experience . Their dealership motto is "At Sam Swope's You Never Walk Away." Trust me folks, do yourself a favor and don't walk but RUN FAST TO THE PARKING LOT AND VISIT THIER Kentucky / Indiana / Tennessee competition. I did and was REWARDED with a fair deal and a quality new automobile.

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