Very good experience with Anders Chun, one of their internet sales representatives. I can’t believe how much easier internet has made purchasing a new car with zero hassle. I used whatever service is affiliated with kellybluebook to get an internet quote. I knew exactly what I wanted, to lease a civic coupe DX value package with side air bags. Anders Chun gave me a price quote immediately. The quote was way below blue book (about $1000 below!), I think because Honda is trying to unload on 1996 models. I got the same quote from El Cerrito Honda, but have heard some bad things about that dealership, plus San Leandro was in a more convenient location. I emailed Anders to confirm that this really low quote did indeed include all the specific features I was looking for, and giving him my cell phone #. He then politely called me to confirm the quote. They didn’t have one in stock but were willing to do a swap so I could get it.
The next day, I came in to do a test drive of a similar model. Anders was very laid back and easy to work with. Not pushy at all, patient and a nice guy. I completely trusted him. The test drive went smoothly. They didn’t have the DX with airbags and actually had to do a swap with the Honda in Petaluma, which they were willing to do even for the very small commission. I was uncomfortable signing to lease the vehicle before seeing it (i,e., it comes down from Petaluma with some huge dent or a clanking engine, etc.), and he agreed to proceed with the swap in exchange for me putting down a $200 down payment, which I thought was very reasonable. In fact the floor manager tried to talk us out of this, encouraging me to sign first, but Anders said it was no problem, and I appreciated the trust. The next day, I got the car, it was his day off, and he wanted to be there anyway just to make sure it went smoothly. He actually picked me up at the Bart Station on his day off! Talk about good service. He was very gracious throughout the process – I would definitely return as a customer to him at San Leandro Honda.
About the San Leandro Honda Dealership – they basically seem pretty good for a large dealership. I have used them before for service and saw how they operated during the sale. My impression was that it was a big, high volume dealership. People were generally very professional, not sleazy, but rather impersonal. I think one of the reasons Anders wanted to work the whole process through by my side, even coming in on his day off, was that there might not be that extent of personal attention or care if he wasn’t there to move things forward.
San Leandro Honda’s service department is fine, but seem to sometimes recommend services that seem unnecessary. For my previous Honda, they kept telling me that the CV Boots needed replacing as a preventative measure, which seemed rather excessive for a vehicle with only 70,000 miles on it. At least they weren’t pushy about it, but I think they were basically trying to make more money on unnecessary services.
Overall, I highly recommend San Leandro Honda and Anders Chun for internet sales.