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San Marcos Toyota

5101 I-35 South, San Marcos , Texas 78666
Sales: (512) 392-1999

Makes: Scion|Toyota|Service Center
 
0% Recommend

Overall Rating 1.7

8 Lifetime Reviews

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San Marcos Toyota
8 Lifetime Reviews
San Marcos Toyota Info
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8 Dealership Reviews
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Reason For Visit
Service

"Robbed awake"

I got ripped off big time. Took my car for routine oil change. Advisor said that our brakes needs replacement. So agree for safety reason. My car doesn't have any issues at all. When I picked up my car after they replace the brakes it's not running right. We took it back the same day but no one can explain or available to check what's the problem. We're advised to come back the following business day. That's so inconvenient. The thing that upset me really bad when we took the car again and we're being told that our front shocks need to be replaced. And it's more than $700. We don't have any issues until they touched my car. They are extortionist...not going back to this dealership again and I was supposed to get another Toyota for my son..but not anymore. Toyota cars are good but the people that you're dealing with can't be trusted...

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Paron Smith
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Reason For Visit
Service

"Promised car in two weeks. Called and was Told would've..."

Promised car in two weeks. Called and was Told would've another week? Wtf! Communication would have been nice. Would not have used this auto body shop if I was told this. Don't go here!!!!!ever heard of over promised under delivered?

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Victor
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Reason For Visit
Service

"Our tires were rotated at the 5000 mile maintenance...."

Our tires were rotated at the 5000 mile maintenance. Service was fine there. We had problems with the paint on our new Toyota Camry. Both the service manager and the body shop manager looked at the place on the car. They did not offer any satisfaction. We had purchased that car and two other new vehicles at your dealership. We will not purchase another one there.

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Employees dealt with

Service Mgr. and Body Shop Mgr.
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Reason For Visit
Service

"When was the last time you took your car into the shop..."

When was the last time you took your car into the shop for repair and then was told (and shown) that everything was a-ok? Just happened to me. My car has 56000 on the original brakes, developed a right front tire squeak, and after some research I decided I MUST need a brake job. I mean it is 56000 miles. Took it to the shop, once the tech got the wheels off they came back and said the brakes are not worn at all. Just some brake dust collecting and causing the noise. An hour of the techs time.. and they charged me NOTHING! Thanks Toyota.. you have my business for sure..a dealer that is honest AND ethical.

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Employees dealt with

Sonia
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2


Reason For Visit
Sales (New)

"My husband and I had researched the Toyota Tacoma's as It..."

My husband and I had researched the Toyota Tacoma's as It was time for me to get a new one. I traded in a 2002 Tacoma, Prerunner with 109,??? miles on it. We filled out a loan application on-line from our bank and was called within an hour saying they had us a check ready. We found what we/I wanted and went to San Marcos, Toyota as that is where we bought the 2002,I had all maintenance and any repairs done there as well. So,we trusted them. If we walked in the door and felt rushed,or pushed we have no problem walking out. We felt none of the above from Danny. he knew hie vehicles and what options I would or would not want. I drove a silver Tacoma and loved it,but I wanted a red one. San Marcos did not have one but somewhere in San Antonio they had exactly what I wanted. Danny let us drive the silver one home and the red one was on the lot the next morning. They did ask if they could try and beat the financing that the bank offered and we said sure. They did and we are happy with our purchase. Our trade in value on the 2002 was acceptable from what they offered. We do know we could have gotten double what we did get,but we did not want the headache. Danny is friendly, knowledgeable and very handsome to boot! So,what's not to be happy about.

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Employees dealt with

Danny
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Reason For Visit
Sales (New)

"Found my car on their website, price was fair, Cowin..."

Found my car on their website, price was fair, Cowin worked with me to get financing and finally felt like a person and not a number. Highly recommend.

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Cowin
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3


Reason For Visit
Service

"San Marcos Toyota is the poster boy for all the reasons..."

San Marcos Toyota is the poster boy for all the reasons that people avoid dealerships. They are shamefully dishonest and absolutely out to rip you off. I'm a "car guy" and have been to them twice in the past 8 years for service items that only a dealer can perform. I was completely disgusted both times by their tactics of lying about what's broken, lying about what it costs, and as a bonus, just being completely rude. The real kicker is their tactic of presenting you with a list (unrequested) of ALL THE THINGS THAT MUST BE FIXED ON YOUR CAR. The list will total thousands of dollars. Of course, they say, some are more urgent than others, so let's prioritize the tasks and take care of them on several visits. I can only imagine how they prey on people that are not "car guys" like your grandmother or maybe your daughter who attends Texas State. I am confident that this is endemic in the dealership, as both instances were years apart and with different personnel. The owner of San Marcos Toyorts should be ashamed of himself for creating and allowing this pit of snakes to prey on the public.

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Employees dealt with

Bob in service
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Reason For Visit
Sales (New)

"Shopping for a car is not the easiest thing to do. In..."

Shopping for a car is not the easiest thing to do. In fact I have to say I just dislike the whole process. About 3 weeks ago we decided we should get a new car as our old trusted Camry (11 year’s old over 200,000 miles) was on its last legs. My Wife and I had spent 2 weeks shopping at stores (on Sundays when they were closed) and online at home. We had narrowed our search down to a Corolla or a Matrix. Down to the last few steps we were ready make contact with a real person. We had sent for quotes to 8 dealers. We got six responses, two had no quote and were blatantly automated emails with the usual sales pitch call us stuff (Hot Air). The other four had a detailed quote and the best two were the quickest and best presented. We chose these as our top two dealers as there quotes were both reasonable and believable! The Phone Call! The phone was answered quickly and I could tell this guy was not a native Texan (no offence). I told him we would like to come and test drive both a Matrix and a Corolla. “No problem” he said, “I will have them ready for you when you get here”. That he did, He was very good with his presentation which gave me the impression that he really knew what he was talking about even making sure my wife understood what he was talking about. Then asked him for a price quote (We never told him we had shopped him on line we were just trying to compare the virtual world to the reality). We went inside and sat on the showroom floor, and not stuck in an office somewhere. Offered a cup of Joe (not the best but drinkable) and he arrived back with a Price quote on the Corolla we picked. It was readable and typed up, and a sample payment chart. The price was very similar to the quote we got online, and seemed to have more rebate than when we first looked. Then he said he would give us a few minutes to look over the numbers and left us alone. He seemed confident we would buy. When he returned he had a folder in his hand and asked how we would like to pay for the car. Mentioning that we can assist in Financing or we accept cash, personal checks, of our own Banks Financing (which we had an open draft in our pocket). We accepted his price, and he started to get everything ready for us to go and sign the papers, He did suggest that we give the Business Manager an opportunity to see if Toyota could get us some competitive financing suggesting we could keep a line of credit with our bank for emergencies. My wife thought this would be worth a try as we are planning to re model our kitchen in spring. We finally got to meet with the Business Manager her name was Patsy, very nice and explained everything in detail. We may have taken up to much time by reading everything, she never rushed us. In the end we got a slightly better rate from Toyota even got an extra $400 as a college Grad Rebate. Even though I am 58 the Sales person still asked me if I had graduated college in the last 2 years, said he always likes to ask as he can't tell by looking. I had just completed my PhD which qualified me. We finally finished the deal in just about 2 hour’s, We were ready to leave which we felt was perfect amount of time as we asked lots of questions. Andrew took us to our car which was clean and full of gas. Before we left he did a quick summary of the controls making sure that we could use them. He did mention to us that we were welcome back for our first oil change on the Dealership, pointing to the express lube. Just before we drove of he had us look around the car, we noticed a tiny scratch. Andrew Confidently took control and took care of the issue. He let us drive another car to go get something to eat. When we came back it look liked it was never there. We were very happy at the passion and effort he took to solve the issue he even brought the Customer Relations Manager to meet us. Over all we felt that we "May" have got $100 or $200 more better deal at another Toyota Dealership. We never purchase at the first place we visit, but I did not think that would have been a good investment of my time. Andrew had mentioned he has been at that dealership since 2003 this was assuring me he would be there after the sale if I had a question. I would have no problem sending him my friends and family to him. He was the exception to the rule or maybe it is that the type of salesperson these days are better equipped to be more customer orientated. Edward M

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Employees dealt with

Andrew McCullagh Internet Sales Director
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