I went into the dealership to look at some new cars. I was approached by the sale person, Manny, which seemed to be bothered that he had to get out onto the lot. I told him that I was looking at the 2015 Corollas so he took me to look at them and then took me for a test drive. During the test drive, he was very quiet and not telling me anything about the car. I had to ask him questions for him to say anything. When I did ask him questions, he seem a little lost so I let it pass. I completed the test drive and started talking numbers. I told him that when I had went to another dealership, that they told me that they would give me a certain amount for my car and he stated that I should had got it in writing with a rude tone. I told him that that is what I wanted and he told me that he did not know if that would be possible. He went on and asked me what it would take to get me into the car and I told him the right numbers before we can talk about buying the car. He told me that he was talking numbers so I told to go and see what is the best they could give me for my car. He came back with a low ball number and I told him the amount I wanted and nothing less. He went back and got what I wanted so he went and told the finance person to start the paperwork. When he came back, he stated that I should come back tomorrow and get my things out of the old car. He stated that because they were about to close. When he went to check with the finance person, I told another salesperson to tell Manny that the deal was off.
So, I decided to give the dealership a second chance. I went in for an oil change and started looking at cars again. This time Sam came to help me. Sam was professional and very knowledgeable. Everything he told me, he made it happen. We went on a test drive and he was telling me about different features. He got me a good trade in amount and he made sure I was happy. He stayed after hours to take care of the deal. When I was waiting for the finance person, Sam was going over the warranty info when the finance person came in and told Sam that he better hurry up and get me to sign before I walk out on him again. I was real close to walking out again because of this moron statement but I stuck it out.
I will probably never again buy from this dealership because of their lack of professionalism. Whenever I decide to buy another car, I hope to get Sam again but with some other dealership. I really hope this never happen to anyone else.
I Recommend This Dealer:
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