I have purchased two vehicles from this dealership. Both purchases were without pressure or hassle. I felt that the dealership was doing everything they could to give me a fair deal. No bait and switch tactics, just the best price they could do.

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Kept the bad taste for dealership that I had. Yes we had a tough situation to work with , but very unhelpful in even trying . We felt very un welcomed . I had to look on my phone for rebates and best options as our salesman had not a clue what the best route was . He was new which is 100%fine but a manager should help out a bit with guiding what may be the best options. Top it off they offered 3500.00 LESS then the other dealer we looked at for our trade. They advertise that they work with all types of situations and welcome all. We were so far from welcomed. So Disappointed!!!! Wish I had the opportunity to speak with a manager

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Overall awesome experience at Sands Bros. Had me out and in my vehicle in less time than it would take for an oil change. Very happy with my purchase, and would recommend this dealership to anyone looking for a new or used vehicle.

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I have never had such a wonderful experience buying a car. From the moment I walked into the showroom I was treated like a "friend" and not a number. My sales Rep was Tom Abati (not sure of spelling of last name). He was a wonderful sales person. He was knowledgable about his product and if he was unsure of something he went and found the answer instead of bluffing his way through it. Dennis was great with helping me secure the financing I needed. I left the same day with my car. This dealership and sales reps I would high recommend. I can't say enough about the way I was treated. They are considered 5 star in my book. Mary R.

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Pricing and knowledge of vehicles, and understanding of what I was looking for will keep me coming back. I had a very non selling feeling during the entire process, they made me feel like it was all about me, and not the sale! Great job!

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Our experience at Sands was very good, mainly due to our salesman, Tom Abate. He was a real gentleman when my son and I stopped in on a whim to look at used cars. Tom really listened to what I was looking for and pointed us in the direction of a 2007 Jeep Commander. He took us on the best, most thorough test drive I've probably ever taken and spent a lot of time going over all the components with me. Although he was doing his job as a salesman should, I never felt pressured by him to make a decision and this is exactly why I ended up coming back and purchasing the Jeep in the end. I cannot stand pushy salepeople, so Tom won a lot of points with me and seemed to really want to make the customer happy.
I am always a little leery at any dealership, but felt that Sands was a good place to shop for a used car. I was especially pleased that they went the extra mile to fix a few little minor things before we picked up the JEEP for purchase. The car was also extremely well cleaned and detailed when we test drove it which really impressed me, too. I had been to some other dealers to look at used cars and found the vehicles to be a little dirty, but at Sands the two cars I test drove were very clean!
Overall, it was a good experience and I would recommend Sands to anyone.
My only complaint was the $299 theft insurance that just sort of gets tacked onto your bill. This seems like something you should request, rather than having it show up on the purchase order when you are signing all your paperwork. It caught us off guard and we ended up just signing everything anyway. But it seems like a sneaky hidden charge that should have been optional.
If you go to Sands, be sure to ask for Tom Abate. Although he is new to the dealership, he is an experienced salesman and really worked hard to help us get the right vehicle. We are very satisfied.
Paige and Bob N.

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My wife and I bought a used 1994 Mitsubishi Gallant from you in 1996. We still have it and it runs GREAT with 225,000 miles on it. We just bought a 2010 Mitsubishi Gallant from you on 9/9/12.

We made the mistake of going to another dealer in town and left them with a bad taste in our mouths. I didn't appreciate the GAMES they tried to play.

Then we came to your dealership. WHAT A DIFFERENCE !!! Great Car choices, Great Salesmen, no pressure, respect and MOST IMPORTANT, ..... NO GAMES !

I am VERY PLEASED with my car and with SANDS BROTHERS

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Sales used "bait and switch" tactics to get me into the dealership. Then when they showed me higher price vehicles the did not honor their "guaranteed credit" advertisement. After complaining and writing letters to Chrysler and others they came back and told me they would honor the "guaranteed credit".

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Tom was very professional, helpful, and low pressure. We went in to look for a new Dodge Dart and Tom helped us define what we wanted, showed us what he had in stock, and did not try to use a hard sell with us. He worked with us through the whole process and really understood what we wanted and stuck to what we wanted...didn't try to steer us to other products.

He is very relatable and puts you at ease. We have been using Sands for a number of years now and every interaction whether buying a new car (our 3rd one from them) or service on our vehicles (4 different cars) they have given exceptional service and are very fair on costs.

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Bill Cody has always been there for me, Russ Lichtenwalner in service is first class, and Marty Tripp in sales has sold me two new vehicles. Returning to a dealer back-to-back says something about a good dealer.
My problem and why I only rated an "okay" on Customer Service does NOT in anyway reflect on Bill, Russ or Marty, but rather another salesperson who was too quick to judge customers (my daughter and her finance). Had he not been so quick to judge, he could have done an upsale with my kids, I would have stood behind it as I did at another dealer and life would have been good all the way around.

Sincerely, Chuck Hamilton

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