Copy of email I sent to dealership:I would like to let someone know about the experience that I have had so far with your service dept. I purchased a new F-150 about a year ago from a Mobile dealer. I live in Spanish Fort and so the Sandy Sansing dealer is convenient for me to get service on my truck. I have been to your service department three times in the last year. The first time was for a routine service and I had no problems. The second time was for routine service and rotate and balance tires because I had a bad vibration. They said that they fixed the vibration by rotation and balancing the tires, but they did not fix it. It has been just as bad since. I stopped by the service dept about two weeks ago because my battery died while out of town and I had to stop at an Auto Zone and buy a new battery. The tech at Auto Zone tested my battery and alternator and said that I needed to have my alternator checked because it was not working properly. So when I stopped by your service dept, I was told that they were booked up and it would be several days before someone could check my alternator and I would have to make an appointment. I called back today to make an appointment for Friday of this week and was told that I couldn't get an appointment until Wednesday of NEXT WEEK. I told the guy on the phone that I work offshore and would be leaving next Wednesday to work for 4 weeks and he told me "sorry, there's nothing I can do". I have been doing business with Eastern Shore Toyota for the last 5 years and I have NEVER had problems getting in to get service or repairs. The kind of treatment I have received from your dealership is unacceptable and I will definitely start taking my vehicle to Mobile for my service work even though it is not convenient for me to do so. Of course, next time it is time for me to buy a new vehicle, your dealership will automatically be excluded as well. I am not interested in buying from a dealer that cannot service its customers!!
I Recommend This Dealer:
Did you find this review helpful?