Sansone Kia

Typical bait and switch dealership. Won’t talk to you unless you come in. Won’t work with when you show up. Liars and fakes. Won’t talk to you unless you come in. Won’t work with when you show up. Liars and fakes. More

The service department is the worst. They new for more than 3 weeks I was coming for a recall but they didn’t have the part. Advisor said they have to check if the recall was necessary They new for more than 3 weeks I was coming for a recall but they didn’t have the part. Advisor said they have to check if the recall was necessary before they put the part in. She said part would be in in a couple days and they’d call me. Of course they never called. I call today 2 weeks after the fact to see if the part is in. Service tells me I need to speak with parts to see if the part is in. I get transferred to parts and he tells me I need to speak with service. When I explained the run-around he said he try to help me and looked up and found the part is in. He transferred me back to service and now have been on hold for 16 minutes. More

The star is for the sales staff. Very pleasant and accommodating. Anthony was great (although being forced to buy the extended warranty for $1400 bucks was a bit of sticker shock). Very pleasant and accommodating. Anthony was great (although being forced to buy the extended warranty for $1400 bucks was a bit of sticker shock). But knowing the reputation of this Kia dealership after the sale, I should have been very wary. All of that said, had brought my vehicle in for a free service, noticed that the paint was chipping, and that the plastic on my steering wheel had been cracked between the time i got to the dealership and when it was given back to me. Service tried to quote me some absurd number. I laughed and then left. I went in another time because my car said service required, spoke to someone very unpleasant here who literally just reset the gauge and did nothing with it. Basically what this tells me is that once the sale is done and they're paid, customer service doesn't mean anything. Filed complaints with Kia already and much like the Sansone service department, nothing is getting done. More

The star is for the sales staff. Very pleasant and accommodating. Anthony was great (although being forced to buy the extended warranty for $1400 bucks was a bit of sticker shock). Very pleasant and accommodating. Anthony was great (although being forced to buy the extended warranty for $1400 bucks was a bit of sticker shock). But knowing the reputation of this Kia dealership after the sale, I should have been very wary. All of that said, had brought my vehicle in for a free service, noticed that the paint was chipping, and that the plastic on my steering wheel had been cracked between the time i got to the dealership and when it was given back to me. Service tried to quote me some absurd number. I laughed and then left. I went in another time because my car said service required, spoke to someone very unpleasant here who literally just reset the gauge and did nothing with it. Basically what this tells me is that once the sale is done and they're paid, customer service doesn't mean anything. Filed complaints with Kia already and much like the Sansone service department, nothing is getting done. More

I'm writing on behalf of my grandfather (he's in his 70's). On December 20th, his 2014 KIA SOUL's engine light started flashing red and started driving extremely sluggish. His technician said that there 70's). On December 20th, his 2014 KIA SOUL's engine light started flashing red and started driving extremely sluggish. His technician said that there was an internal engine issue and is most likely related to a recall. We called the dealership (90-100 Route 1 North Avenel, New Jersey 07001) to confirm that if the issue was recall related that there would be no cost, even with an expired warranty. After confirmation, the car was towed to the dealership (still Dec 20th). We received a phone call from Spencer Rampersad when the car arrived and he told us that we would have to pay the full price because too much time has passed since the recall notice. He also said during the call that he would run a test to confirm the issue is actually recall related and that we will need to pay a service fee. These statements led to an argument and Spencer hung up the phone. After a few weeks of not hearing back, we called the dealership for an update. We were told that the car was not on the property. My grandfather and I drove to the dealership and talked to Spencer directly. Spencer claimed that he told us on the phone that he will not work on the car (this is not true). We apologized for the argument on the phone and my grandfather asked to start fresh. Spencer agreed. Spencer confirmed there was an issue with the engine that was recall related but that he would help. He said he could do the recall service that day and if we left the car there for a month, he could make a new service request and we would get a new engine for free. This seemed weird and shady. My grandfather asked him if he could get in trouble for that. Spencer said he wouldn't. We told Spencer how much we appreciated his help. He gave us his card and told us we only needed to talk to him. After a few weeks my grandfather and I went back to the dealership for an update. Spencer told us he did the recall and that it would be another few weeks. A few weeks later we got a text message from Jaime Cano that we can contact him anytime during our service visit. We assumed this was a service to fix the engine. A few weeks later my grandmother called Spencer for an update and to see if we could get a temp car. Spencer said he was waiting on an inspector and that we could have a free temp car after that. A week later on March 15th (3 months after the initial tow) we received a voicemail from Jaime Cano. He said they ran a test and that there was nothing wrong with the engine internally at all. He said the issue was the spark plugs. We approved the request to fix the spark plugs for about $300. We picked up the car the next day. On the ride home the engine light started flashing red and started driving extremely sluggish again. The car had been at the dealership for 3 months. Spencer told us in person that the issue was a recall related engine issue. Jaime told us the issue was spark plugs and that the engine was "perfectly fine". My grandfather spent almost $300 for spark plugs. The car barely made it home. How is it that after 3 months no one knows what's wrong? This is extremely unacceptable and unprofessional. We will never buy from KIA again and will be contacting our local news outlets. More