The following is an email to the Used Car Service Manager to which I received NO response:
Remove my name from your "VIP" list. I couldn't be more DISPLEASED with the
customer service we have received from RSM Toyota.
We purchased 2 used cars less than 3 months ago spending approx. $30,000--- your
dealership sold us hard on the warranties. Now we're not only paying off your
useless warranties, but the costs to repair defects showing up in the cars
purchased only 3 months ago---of course not covered by your warranties. For your
$1500 warranty (on 2005 VW Jetta) we can now pay $180---to simply diagnose
problems w/a turn signal and a cd player, and $430 to repair the turn signal and
another amount of $$$ to replace the cd player which was defective from the 1st
week of the purchase.
Within the 1st week of the purchase of the Tacoma Truck something went wrong
with the starter, and the truck had to be towed as it wouldn't start. Thankfully
a "1-time goodwill" warranty covered the issue---the warranty we purchased would
We have purchased 2 other cars from RSM Toyota over the years for a total of 4
cars. We purchased a crv from RSM Honda, after 1st leaving Toyota on a lazy
customer service day when looking for a rav---thought it was a fluke--apparently
I find it incredible in this economy that this is how you treat (repeat)
customers within this community.
I Recommend This Dealer:
Mark C., Mike Clarke (Used Car Service Manager-no response, Sales: Jaime
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