Lorelei is wonderful to work with, and made the whole process of getting a new car easy and painless. She goes out of her way to provide excellent customer service and someone that we will definitely work with again, and refer people to. Thank you Lorelei!

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Excellent service dept!! Took car in for service and was a pleasure to deal with everyone at the dealer. Purchased accesories from parts boutique which was exceptionally organized and clean!

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I was very happy with the service I have received from Lorelei. She corrected a few issues that I had when I first got the car and went the extra mile to make sure I was satisfied. This is the third car I have leased and I can not imagine using someone else. She has made each lease experience simple and always works to find the perfect vehicle and a great price. Unlike other salespersons, she follows up and does not pressure. And best of all I did not waste a lot of time running back and forth trying to make the deal.

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Lorelie is an outgoing, hardworking, kind and amazing woman and salesperson. She went out of her way to accommodate my crazy schedule, to find me the exact color and make of car I wanted and made leading a new car an awesome and enjoyable experience. She was also very trustworthy and honest--and I'm definitely going back to her for my next car!!

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Lorelei is honestly the best "salesperson" I have ever worked with at a dealership. You actually feel like she is not trying to just sell you a care, but rather she is helping you achieve a goal together. You can tell she truly cares about her customers...and continues to assist me with service issues that I run into over the years. I couldn't think about working with anyone else!

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“Beyond fantastic experience” would be a bit of an understatement. Lorelei is fantastic to work with. She is both knowledgeable about current and future BMW offerings, in addition to helping with all other facets of the usually stressful car buying experience. She helped with finance, extra options, pros and cons of each in a very candid and sincere manner. What an atypical experience. I don’t know what my next car will be and when I will be making that decision, but do know I have already made my decision to return SM BMW in general and Lorelei in particular.

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I have ALWAYS had excellent experiences with the staff at Santa Monica BMW. The sales staff, Chris Bjelkstam and Loreli Llee have made my initial and subsequent lease experiences easy, fun and exciting. And all of the maintenance personnel, especially Chris Myers have gone of their way [it more about their character [how] as what they do] to be helpful and accommodating, Good people and good service keep me coming back.
Thank you SMBMW and BMWUSA.

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The whole staff at Santa Monica BMW has always treated me very well. They are never pushy and always professional. They were so patient with me through out the whole buying process and even afterwards when I went into service. I bought my car here, my mother bought her car here and I continuously, with confidence, refer my friends and family. I would never buy a BMW from anyone else!!!

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Everyone took time with us, answering what might have seemed like endless questions. The pricing respected our needs and turned out perfectly (yay Richard!). We especially appreciate the detailed review of all the cool BMW technology (thanks Hans!) and the gentle handling of the financial and leasing process (thank you Henry). We feel like we have new friends who we will be happy to see again. Perhaps most importantly, we trust that we will be well taken care of going forward.

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I have gotten my last three BMWs from Santa Monica BMW, two X5s and my newest 535 GT. Hans and Lorelei have been incredibly helpful through the entire process. I actually ordered (my first time ever) my newest car from Germany and they were both amazing. I have recommended SM BMW several times and everyone I have sent there has told me that they have the same experience that I had.

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