Read Reviews Santa Monica BMW

Santa Monica BMW

Santa Monica BMW

1127 Santa Monica Blvd
Santa Monica, California 90401


Sales: (310) 829-3535
Service: (310) 526-0375

Santa Monica BMW
Manufacturer: BMW

Write a ReviewWrite a Review

  • Customer Service:

    3.7
  • Quality of Work:

    4.3
  • Friendliness:

    3.8
  • Overall Experience:

    3.7
  • Pricing:

    4.2

24-Month Rating

based on 21 reviews

3.9

3.9 out of 5

70 lifetime reviews

Santa Monica BMW

Most Reviewed Employees

  • Lorelei LleeLorelei Llee
    Internet, Fleet, & Lease End Portfolio Manager
    12 reviews
  • Hans DakhliaHans Dakhlia
    New Car Sales Manager
    3 reviews
  • Chris MyersChris Myers
    Service Advisor
    1 review
  • Mario GuglielmelliMario Guglielmelli
    Pre-Owned Car Client Advisor
    0 review
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Cars For Sale by this Dealer

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Certified: Santa Monica BMW

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Santa Monica BMW has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Santa Monica BMW

Just as BMW is the Ultimate Driving Machine, Santa Monica BMW is the Ultimate Dealer. Our commitment to you, the customer, is simple: Service, Sincerity, & Integrity.

Located in beautiful Santa Monica & steps from the beach, Santa Monica BMW has been serving Santa Monica, the Westside, Los Angeles, & all of Southern California for over 25 years with you as our number one priority. Service is not just a department; it’s the business that we are in.

Our Sales Department is committed to making your BMW leasing or purchasing experience easy and efficient with the best deal possible. We know you will appreciate our direct & honest sales approach. No haggle, no hassle. Have a trade in? We’ll be happy to pay top dollar for it! We will work together to find you the BMW that fits your needs. If BMW makes it, we can get it. We don’t just throw you the keys & say goodbye. We are always here for you after you drive off if you have any questions, concerns, or just to say “Hi.” Our Service Department is committed to strive to service your BMW right the first time, every time. We believe in open communication with our customers and will clearly explain all service requirements and charges and inform you of any delays that may be encountered. You will be contacted promptly in the method you prefer when your BMW is ready to be driven home. Our Parts Department is committed to offer you great prices on all things BMW. From key chains to snow chains, we are well stocked & can special order items with ease.

Why choose Santa Monica BMW? Because we are a family owned, integrity driven BMW center and our friendly staff is here to serve you. We hope to see you soon.

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
Douglas Adams (1952-?) British musician and author.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 11:00 AM - 6:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Cable TV Parts Store
Customer Lounge Area Pet Friendly
Drive-In Service Shuttle Service
Free Coffee Television
Free WiFi

jpedrotti
7/18/2012 5:26:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lorelei LleeLorelei Llee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Santa Monica BMW:

Lorelei is wonderful to work with, and made the whole process of getting a new car easy and painless. She goes out of her way to provide excellent customer service and someone that we will definitely work with again, and refer people to. Thank you Lorelei!

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mtrsport
6/12/2012 4:58:11 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris MyersChris Myers
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Santa Monica BMW:

Excellent service dept!! Took car in for service and was a pleasure to deal with everyone at the dealer. Purchased accesories from parts boutique which was exceptionally organized and clean!

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rnrcoaster101
6/9/2012 3:14:52 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lorelei LleeLorelei Llee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Santa Monica BMW:

I was very happy with the service I have received from Lorelei. She corrected a few issues that I had when I first got the car and went the extra mile to make sure I was satisfied. This is the third car I have leased and I can not imagine using someone else. She has made each lease experience simple and always works to find the perfect vehicle and a great price. Unlike other salespersons, she follows up and does not pressure. And best of all I did not waste a lot of time running back and forth trying to make the deal.

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amylafond
6/8/2012 10:29:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lorelei LleeLorelei Llee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Santa Monica BMW:

Lorelie is an outgoing, hardworking, kind and amazing woman and salesperson. She went out of her way to accommodate my crazy schedule, to find me the exact color and make of car I wanted and made leading a new car an awesome and enjoyable experience. She was also very trustworthy and honest--and I'm definitely going back to her for my next car!!

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ryanolehass
6/8/2012 4:50:57 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lorelei LleeLorelei Llee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Santa Monica BMW:

Lorelei is honestly the best "salesperson" I have ever worked with at a dealership. You actually feel like she is not trying to just sell you a care, but rather she is helping you achieve a goal together. You can tell she truly cares about her customers...and continues to assist me with service issues that I run into over the years. I couldn't think about working with anyone else!

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markskmarksk
6/7/2012 7:47:55 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lorelei LleeLorelei Llee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Santa Monica BMW:

“Beyond fantastic experience” would be a bit of an understatement. Lorelei is fantastic to work with. She is both knowledgeable about current and future BMW offerings, in addition to helping with all other facets of the usually stressful car buying experience. She helped with finance, extra options, pros and cons of each in a very candid and sincere manner. What an atypical experience. I don’t know what my next car will be and when I will be making that decision, but do know I have already made my decision to return SM BMW in general and Lorelei in particular.

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trajan321
6/7/2012 6:53:21 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lorelei LleeLorelei Llee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Santa Monica BMW:

I have ALWAYS had excellent experiences with the staff at Santa Monica BMW. The sales staff, Chris Bjelkstam and Loreli Llee have made my initial and subsequent lease experiences easy, fun and exciting. And all of the maintenance personnel, especially Chris Myers have gone of their way [it more about their character [how] as what they do] to be helpful and accommodating, Good people and good service keep me coming back.
Thank you SMBMW and BMWUSA.

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Dlowe
6/7/2012 6:32:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lorelei LleeLorelei Llee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Santa Monica BMW:

The whole staff at Santa Monica BMW has always treated me very well. They are never pushy and always professional. They were so patient with me through out the whole buying process and even afterwards when I went into service. I bought my car here, my mother bought her car here and I continuously, with confidence, refer my friends and family. I would never buy a BMW from anyone else!!!

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paigem
6/7/2012 6:10:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Hans DakhliaHans Dakhlia
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Santa Monica BMW:

Everyone took time with us, answering what might have seemed like endless questions. The pricing respected our needs and turned out perfectly (yay Richard!). We especially appreciate the detailed review of all the cool BMW technology (thanks Hans!) and the gentle handling of the financial and leasing process (thank you Henry). We feel like we have new friends who we will be happy to see again. Perhaps most importantly, we trust that we will be well taken care of going forward.

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FranBerger
6/7/2012 5:37:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Hans DakhliaHans Dakhlia
Lorelei LleeLorelei Llee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Santa Monica BMW:

I have gotten my last three BMWs from Santa Monica BMW, two X5s and my newest 535 GT. Hans and Lorelei have been incredibly helpful through the entire process. I actually ordered (my first time ever) my newest car from Germany and they were both amazing. I have recommended SM BMW several times and everyone I have sent there has told me that they have the same experience that I had.

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