Santa Monica Nissan

Reason for Visit: Service

I recommend this dealer: No

My Review of Santa Monica Nissan:
Took our car there because of electrical problems they said they wouldn't touch it unless we paid 330 bucks up front, there were two recalls that could cause electrical problems and of course they failed to mention that both times we took it in for the same problem. Customer service is terrible and they could care less about customer satisfaction. One can only assume that in Santa Monica they can afford to treat their customers like crap.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Santa Monica Nissan:
Do not go to this dealer. They were shady from the start. They were friendly enough when I was test driving, but they put on the high pressure sales even though I told them that I was not going to purchase a car that day. They did not want to let me leave. In addition, they told me that I was only qualified for 9.9%APR when I already knew that Nissan was having a special and that I was eligible for 2.9%APR. I kept asking if 9.9 was the best deal I could get and they said yes. They totally lied. Also,they took nothing off the price. I ended up getting an Altima at Performance Nissan for thousands less and for 2.9% APR. Whatever you do, make sure you do your research, use carsdirect.com

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Reason for Visit: Service

I recommend this dealer: No

My Review of Santa Monica Nissan:
We were ripped off for $1,500 in repairs when there was a factory service bulletin that would have fixed the problem for $100. When we found out about the bulletin we went back to the dealer and they said too bad. We also contacted Nissan Corporate and they said that the dealers are free to do what they please. No Integrity, No Corporate accountability. I would not go there to put air in my tires. Be warned and stay away.

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