Saturn of Bel Air

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: William Libertini and Matt Speldman

My Review of Saturn of Bel Air:
The best car sale experience I have had in my life. My wife and I initially stopped by the dealership to see if my 6'5" frame could fit into a Saturn Sky. William was very willing to assist us with whatever we needed (even knowing we had no intention to buy). We were so impressed with the car and William that we decided to let him run some numbers. When the numbers did not work out he decided to check local Mile One dealers on the off chance they would have a used Sky. He was able to find us a Sky Redline in the exact color my wife wanted and all the bells and whistles I wanted (Turbo, manual, Mansoon radio, etc.) It was because of his willingness to go the extra mile that we walked out of the dealership as owners of that Saturn Sky. The dealership gave us a very good deal that we could not pass up. Highly recommend. William and Matt were easy to talk to and very knowledgeable of the products they were selling. The key to their success was that we felt we were not talking with "intense sales people" but down to earth people who were enthusiastic about showing off their products. Wish them all the best of luck in the future and much success. We will definitely buy from them again.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Alford

My Review of Saturn of Bel Air:
This is the 5th Saturn I've bought. I have always received excellent service whenever I visit this Saturn dealership. I have all of my car services done here. Naturally, I decided to buy another Vue and everyone at Saturn - was friendly, helpful and very accomodating.

Greg was very efficient in completing my paperwork, made sure that I was comfortable with the deal and took his time explaining the new features on my car. Both dyas I worked with him, he asked if I wanted something to drink.

Justin Davis was excellent in explaining the financing and the many options that I could purchase.

The best thing I like about this dealership is that I have never felt pressured into buying something I did not want.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Duray; Justin Davis

My Review of Saturn of Bel Air:
This is my second time buying a car from Saturn of Bel Air. Both times the experience far surpassed my expectations. I cannot say enough about the employees there or the way the entire car-buying process is handled. Mike Duray sold me both my Saturn Ion in 2006 and my Saturn Aura in 2009. Mr. Duray is knowledgeable, efficient, respectful, curteous and friendly. He found for me exactly what I was looking for because Mr. Duray listens to the customer. He listens and really hears. I have always had the feeling I was the only customer there when I was working with Mr. Duray. He never once pressured me nor has he ever resorted to the "hard sell". He genuinely had my best interest in mind when helping me with my decision. I cannot imagine buying a car anywhere else after having worked with Mr. Duray. I know from past experience that not all car dealerships are like Saturn. In fact, no other dealerships are like Saturn. I have been treated so well at Saturn I can't imagine going anywhere else. The fianancial aspect of things was handled by Mr. Justin Davis whom I had also worked with in 2006. Mr. Davis is extremely bright and knows his information. He presents options without bias while at the same time showing pros and cons of each option. Like Mr. Duray, he is friendly and takes the time to listen. Mr. Duray, Mr. Davis, and the entire Saturn team, gave me the absolute best offer possible when it came to both my trade-in and the purchase of my new vehicle. The entire process was an enjoyable one from start to finish. I have the highest regard for both Mr. Duray and Mr. Davis and the finest recommendation I can give them is that I trust them implicitly. They are both outstanding gentlemen and it is always a pleasure to work with them and everyone associated with Saturn. I would highly recommend Saturn of Bel Air. It is a different experience than you will ever have buying a car.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: dan terry

My Review of Saturn of Bel Air:
My wife and I have purchased 6 Saturns from this dealership and have always been treated with respect and given quality treatment in the way all matters are resolved. Its been a pleasure working with the people of this dealership over the years. We are looking forward to the next purchase.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Terry and Justin Davis

My Review of Saturn of Bel Air:
This Saturn dealership has always been very friendly, courteous and honest. My wife has had her Vue serviced at this location for the past four years. We decided to purchase my Aura at this location because of the terrific service department. Dan Terry was very helpful during the sales process and Justin Davis was very thorough during the financing process. I would definitely recommend Saturn of Bel Air to anyone who is interested in purchasing a Saturn.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Duray

My Review of Saturn of Bel Air:
Efficient, knowledgable and friendly - worked very hard to be sure that we ware satisfied. Once Mike knew what we wanted he did not contact us until he had just that. So far, I am very satisfied with our purchase and would recommend this dealership, and Mike Duray specifically, to anyone considering a Saturn.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Terry, Justin Davis, Thomas Hamme

My Review of Saturn of Bel Air:
I buy a new car every 2-3 years, so I have a good deal of car shopping experience. Two weeks ago I had been to over 10 different dealerships (and different auto makers) when a salesman from a neighboring dealership of Saturn Bel Air's walked me over to the Saturn lot and introduced me to Justin, Saturn's Finance Manager. It was a very relaxed and friendly introduction, and Justin promptly asked Dan Terry to assist me. I quickly observed Dan to be a stellar and highly professional salesman. He was so friendly, attentive, and knowledgable that I quickly became evident that I'd been placed in good hands. Dan was also so thorough in explaining the features of the vehicle I was interested in on each of my visits (3 total, including the delivery day) that by the time I purchased my Vue, less than a week later, I almost didn't need to read the owner's manual! Dan, Justin and Tom (the Sales Manager) were a pleasure to do business with. They were uncommonly fair in all aspects of my purchase- from providing me with the sales and incentives offered by GM, to the extremely fair trade-in of my then current car (which was in very good condition). I was actually very pleasantly suprised by the extent of how fair and honest this dealership was, and extremely impressed! It was THE best car buying experience I've ever had (succeeding in topping a dealership I've bought 3 cars from in the past that I didn't think would ever be topped in my book). Dan and Tom didn't use any high-pressure sales tactics (as another dealership had so recently done, to the point of absurdity and extreme discomfort to me). Instead this sales team offered a high standard of customer service, helping me to decide what vehicle and price were right for me, all at my own pace. I will recommend Saturn of Bel Air to anyone I know who's interested in buying a Saturn (I've already done so to a few of my neighbors, and also have gotten positive feedback from someone else who purchased 2 cars at Saturn of Bel Air). I also strongly and absolutely recommend my new dealership to anyone who reads this- and by the way, I LOVE my Vue!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Terry

My Review of Saturn of Bel Air:
I was greeted at the front door by the salesperson that I had an appointment with. He was ready to assist me even though I was an hour early for my appointment. He was very friendly and very professional. My father gave him high marks and that is high praise indeed. The salesman spent almost two hours with me answering all of my questions and taking me for test rides in two models. He was also very knowledgeable about all the vehicles I looked at. There was no pressure to actually buy. I asked if he would get me on-the-road quotes for the two models I looked at. He e-mailed the quotes that same day. As a woman buyer I sometimes find that I am treated very differently than a man would be. This was definitely not the case here. I was given the utmost respect. On my second visit (after I had test driven a few other GM models) he found a vehicle at another dealership that I wanted to see before I purchased. He drove all the way to the other dealership to get it just so I could look at it to decide if I liked the color. I liked the color so I asked for an on-the-road price. He explained every figure on the sheet so I knew what every charge was for. I asked if I could have a certain accessory put on and he got right back to me with a price. He also made sure the accessory was installed on the vehicle when I went to pick it up. When I came back the following week to settle the deal, he again met me at the front door. He had my vehicle parked right up front and it had been cleaned and waxed. We sat down to go through all the paperwork and there were no surprises. He took his time going through all the paperwork and the owner booklets and even took the time to bookmark and highlight certain parts of the booklets. Sitting down with the finance officer was relatively painless. Our loan had been pre-approved and the finance officer had processed the whole transaction for us. We did not have to do anything like taking the paperwork to the credit union, etc. It was also really great being able to get our tags right there at the dealership. It's always great when you can avoid a visit to MVA. With the Employee Pricing and Regional Incentive for this vehicle, we were very satisfied with the price we paid for the vehicle.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Alford

My Review of Saturn of Bel Air:
I hate buying a car and this is the 2nd car from this dealer. Both times have been good experiences !!! Thanks Bel Air Saturn !!! Salesmen are low pressure, but very knowledgeable about their product. I test drove a honda, a nissan and the saturn and I came back to Saturn and bought an Aura. Would love to buy a Vue, but gas mileage must improve.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Duray

My Review of Saturn of Bel Air:
My family recently purchased an Outlook at Saturn of Bel Air. Everyone we talked to at the dealership was friendly and knowledgeable. I was particuarly impressed with Mike Duray, our salesman. He was friendly and was able to fit us with a vehicle that met our family's needs. He asked questions and listened to what we wanted. He did not pressure us in any way. Our whole buying experience was a pleasure, every step of the way. When we are in the market for another car, we will definitely go back to Saturn of Bel Air and have Mike Duray as our salesman!

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