Saturn of Huntsville

This happened to us today! 7:45 AM - Waiting for them to This happened to us today! 7:45 AM - Waiting for them to open the gate for service (apparently there's NO night drop off service here, even though t This happened to us today! 7:45 AM - Waiting for them to open the gate for service (apparently there's NO night drop off service here, even though they have a box for it!) 8:04 AM - Gate finally is opened, and cars line up for service center. There are SIX of us. At least four said they had 8 AM appointments, and ours was an emergency repair (cannot put car in park, reverse, or get the key out because of that). 8:32 AM - The counter man finally gets TO us (fourth once one left because she got tired of waiting) and takes down information. We leave car and keys with him. 10:46 AM - We get a call from the service department saying car would be ready in a half hour, but we were already out of town. Told him we would pick up car just before closing, and verified that the time would be 6:30PM. 5:58 PM - We arrive at the Saturn dealership, the building is dark, and there are three people in the parking lot. The salesman locks the gate in our face. John spends several minutes talking with him. The salesman SUPPOSEDLY tries to call his boss, using John's cell phone, but there's no record of the call, so either he didn't call or he erased the number he called. Says he'll call us back. Approximately 7:00 PM - We call the customer relations center to complain. The lady is NOT helpful, although very "apologetic". She supposedly cannot get ahold of anyone, unless the dealership is open. (This is Saturday night, a holiday weekend, and they're NOT trying to sell as many cars as they can??) So, they have to go back home tomorrow. How are they supposed to do that?? According to the phone Customer Service rep they can get someone to call us on Tuesday due to the holiday. We have to be back to work 500 miles away by Monday, with no resolution offered until Tuesday. More