Savage Kia

Reason for Visit: Service

I recommend this dealer: No

My Review of Savage Kia:
I received a call this morning stating that my new seatback has finally arrived, just a week and a half late, and if I could get the car to them before 5 they could do it today otherwise id have to wait untill friday. So after work i rushed over there to have them install this new seatback. I get there and ask the service manager if its the right one this time, cause im sick of driving down there every couple of weeks for the same damn problem.He tells me yes its the sx sport trim seatback ,its red and black. OK.
They pull the car into the garage bay and install my new seat, which only took about 10 minutes
Pull the car out and I go out to make sure its in good condition, no fabric bubbling away from the foam as was my original seat.
It was a red and black seat back, but it wasnt the correct one for my car, again.
My seats have vertical patterns on them,thats where the red shows through.
The one they put in had a horizontal red and black pattern on it.And a completely different feel to it too. Did KIA change the pattern half way through the model year?, I dont know.
At this point I am completely livid and told them to put my original f'd up seat back in there until a competant individual could order me the right f'n one.
a bunch of curse words came outta my mouth and honestly i was so pissed off i dont really remember what i said.They said they were gonna order me ANOTHER seat back, again, for the third time (from Korea), and they would keep trying until they get the correct one. I told them they only had one more chance, then i was gonna call the BBB and write a letter to KIA.As I was getting ready to leave, I saw a new (2008) silver Rio5 SX on their lot. I drove over to the car and took a peek inside the window.
That car had the CORRECT red/black seat back that I needed for my car.
What they dont know is I was on their website last night and saw a silver rio5 sx listed there, then told my wife to call them this morning and act like she was interested in the car to find out what color interior it had. She did call and was told that it has the silver and black interior. Those scumbag liars!
So I go back in and tell them I was poking around their lot and found the seatback on there lot, THE WHOLE FU**ING TIME !!!
I told those pieces of s**t to take that seatback off the brand new car and put it in mine.
After a few minutes of yelling and screaming they agreed, and now I got my correct seatback after waiting over a month total for them to order 2 incorrect seatbacks.
I would still be waiting if i hadnt poked around and found it on my own.
Un friggin believable.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Savage Kia:
About 2 weeks after purchasing a 2008 Kia Rio5 SX, my rear passenger side seatback became unglued. It was the fabric coming unglued from the seatback foam. After waiting 2 weeks for them to get a replacement seatback in I get a call that the car is done, so I go pick it up.
When I get there, Im told the car is done and they (glenn) hand me the keys. I get in the car and look over my shoulder at the new seatback and I couldnt believe it. It was the wrong color and texture. I have a rio5 sx
with sx sport cloth interior, which is red and black. The seatback that the service department installed in my car under warranty is white and black, and the headrest is a completely diffent fabric than the rest of the car. So basically I have been driving a new car with a mismatched interior for quite some time now.This was 9/22/08.
After showing Glenn Keehn this he said that they would re order the CORRECT seatback this time and it should be in in about a week.
Two weeks pass by and I call Savage Kia to see if my parts have arrived.
I was told no by Glenn , and asked him if he could check the status of the order.Today (10/07/08) I get a voicemail from Glenn stating that he doesnt know how long it will take to get the seatback in. There arent any in the United States and it has to be imported from Korea. So I asked if he could take one off another car on the lot and them replace it when the one from korea finally came in and he said "no, we dont have another car here with that interior."I asked what about from another Kia dealer and he said "we dont do that",they cant sell a car with a missing seatback". So I asked him to expidite the shipping or possibly overnite it. He said ,he cant do that and theyre doing everything they can. So thats the reason for the awful review on Savage Kia. They are more concerned with future customers that current customers.
Joey Maturi gets a negative review for lowballing me on the price of my trade in. Stating one price with a handshake one day and lowballing me for $400 the next day when papers were drawn up.

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