Read Reviews Schaller Acura

Schaller Acura

Schaller Acura

345 Center St
Manchester, Connecticut 06040


Sales: (866) 780-8169
Service: (866) 750-8169
Parts: (866) 750-8169

Manufacturer: Acura

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.7

24-Month Rating

based on 143 reviews

4.9

4.9 out of 5

222 lifetime reviews

Schaller Acura

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Certified: Schaller Acura

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Schaller Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Schaller Acura

Serving the Greater Hartford and Manchester area since 1986, Schaller Acura, located at 345 Center St. in Manchester, CT, is your premier retailer of new and Certified Pre-Owned Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 11:00 AM - 3:00 PM


Service

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 5:30 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 5:30 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Automated Car Wash Instant Financing
Cable TV Parts Store
Children's Play Room Pet Friendly
Customer Lounge Area Shuttle Service
Drive-In Service Television
Free Coffee Vending Machines
Free Drinks Western Mass pick up and delivery
Free Loaner Cars

alla06074n
5/14/2013 8:14:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rob HortonRob Horton
Brian ShepardBrian Shepard
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Schaller Acura:

The experience of buying a car from Schaller Acura was fantastic. Rob Horton was great, easy going, and most importantly true to his word. Highly recommend the dealership - no pressure tactics.

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brasso
5/9/2013 3:57:45 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff NorwoodJeff Norwood
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    N/A
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Schaller Acura:

My experience at Shaller Acura was very friendly courtesy and professional. I would refer any one to that dealership. I also would not hesitate to go there again for another car without hesitation.

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barrys99
5/3/2013 7:55:33 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Teri LupacchinoTeri Lupacchino
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Schaller Acura:

This is how buying a car should be. Teri Lupacchino answered all of my questions while researching a new RDX, either through email or phone. No sales pitch, just information. After the test drive we agreed on the price and moved on to the business manager, Brian Savo. Once again, no pressure. When the RDX arrived Teri spent all the time needed to explain the functionality of this vehicle. Definitely recommended. Thanks Teri.

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doaks100
5/1/2013 9:41:34 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff NorwoodJeff Norwood
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Schaller Acura:

Jeff Norwood was very helpful and extremely knowledgeable during the purchasing process. Jeff made sure I was satisfied with my experience at the dealership and he answered all questions. Actually, Jeff answered most of my questions without me having to ask. I would buy again from Schaller Acura and would want to work with Jeff.

thanks -dan

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Irelandkath
4/27/2013 11:24:05 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Glenn AndersonGlenn Anderson
Teri LupacchinoTeri Lupacchino
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Schaller Acura:

Schaller Acura demonstrated to me a superior level of service in both there sales and service departments. Teri made the purchase of my RDX a comfortable experience. Her easy going nature and knowledge of her product were evident. Also, Glenn, in service, took the extra time I was looking for to detail out for me the service repair on my 1997 RL.

I will be sure to make others aware of the positive experience I had a Schaller and plan to return to service dept for my future vehicle needs.

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ElaineZ
4/26/2013 12:25:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian CoughlinBrian Coughlin
Joe DeLaCruzJoe DeLaCruz
Teri LupacchinoTeri Lupacchino
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Schaller Acura:

I have been a customer of Schaller since I bought my first Acura Legend in 1987. Four Acura's later I now own a 2013 RDX sold to us by Teri Lupacchino in the Sales Department. Teri is courteous, highly knowledgeable and very easy to deal with. She knew we were torn between the technology package and the one without the package. Showing us the added features and giving us time to think about it really helped in making the decision to GO FOR IT!!!! At the time of pick up she went over all the programming and driving details with me and boy were there lots of them! She was so patient with me learning how to use the new system, I can't say enough good things about the experience. Schaller is, by far, the best dealer for sales and extraordinary service they provide. I wouldn't go anywhere else! The service manager, David Wiltsie, has been around since I started, this says a lot for the type of employer Schaller must be. Thank you Schaller Family, you are the best!!!

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Faulk7
4/19/2013 10:53:05 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff NorwoodJeff Norwood
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Schaller Acura:

Very friendly fast response to questions or concerns.Really great customer service, very smooth and easy deal with my purchase. Thanks to Jeff Norwood and all other Schaller team members that helped and made the process go so quickly! Thanks again Schaller of Manchester!

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jfrancini
4/12/2013 3:23:50 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Teri LupacchinoTeri Lupacchino
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Schaller Acura:

Teri was wonderful, she was very helpful and easy to do business with. We have a very good experience purchasing our vehicle. We would purchase another vehicle from Schaller.

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HonnFamily
4/6/2013 11:12:50 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Teri LupacchinoTeri Lupacchino
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Schaller Acura:

Where's the "LOVE" button? Contrary to our past car purchases, our recent purchase at Schaller Acura (Manchester, CT) was easy, no - it was enjoyable. From test drive to finance - it was an AWESOME experience! You were worth the 75 mile drive from Boston!
Thank You, Teri and Brian! We'll be sending our friends your way!

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southerncurls
4/1/2013 6:26:26 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Teri LupacchinoTeri Lupacchino
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Schaller Acura:

The sales and service department staff members are very courteous, knowledgeable and always available to answer any questions. For these reasons I have been a loyal customer for 25 years and have purchased four cars from them. I would highly recommend this dealership to friends and family.

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