Schaumburg Audi

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Schaumburg Audi:
The dealer had sent me an email about the incentives.Called up the sales department to buy a car.I asked a couple of questions to the salesman.He became increasingly irritated and kept the phone down.The dealership needs to train their guys to keep calm when customers ask questions.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Schaumburg Audi:
I got in an argument with the sales guy, when I was interested in a car, can you believe that? He was being arrogant and unprofessional. I worked for Audi back in Germany, and I do love these cars. But Schaumburg Audi is ABSOLUTELY NOT Audi like!!
Stay away from this dealer!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Schaumburg Audi:
I am a technician I do lots of work on Audi's and I went to Schaumburg Audi to return two differential seals I had bought 2 weeks previous. The reason for returning the diff seals was that I found them for 45$ cheaper and are OEM quality from ecstuning. Schaumburg Audi actually had the guts to charge me a 20% restocking fee, no other Audi dealer I have been to even mentioned this or carryied through with it. The parts people are not friendly and take a very long time to find parts. I recommend staying far far away from this dealer as they will only make you have a bad day!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Schaumburg Audi:
I am a technician I do lots of work on Audi's and I went to Schaumburg Audi to return two differential seals I had bought 2 weeks previous. The reason for returning the diff seals was that I found them for 45$ cheaper and are OEM quality from ecstuning. Schaumburg Audi actually had the guts to charge me a 20% restocking fee, no other Audi dealer I have been to even mentioned this or carryied through with it. The parts people are not friendly and take a very long time to find parts. I recommend staying far far away from this dealer as they will only make you have a bad day!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Schaumburg Audi:
My appointment was for Tues. November 13. I had just found this site that previous Monday. So I was a little uneasy about bring my car there to say the least. My wife came home, and told me that she had to go into work early on tues. So we had to bring the car in monday night. I got there around 5:45-50 Ed was sitting there and I had explained to him my story about how we had to drop the car off tonight. Now knowing I had a loner set up for Tues. I was expecting to be told I had to rent or prob fight with him as I had to do at the exchange to get a car. It took him about 10 min but he was came back with a car. He told me he should not be doing this, but he still did. I was totally not expecting it.
As far as service I brought it in for a torn cv boot, 80k maint, and put on my snow tires. They washed my engine and vaccum the car. It was a bit pricey but I own an Audi it is to be expected. It was done the same day! Cant wait till first snow fall. I'll be going back for sure.

Dan.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Schaumburg Audi:
Initially I went there to test drive and get a quote. There initial quote was way to high. After looking into other dealers, I got a good quote from another dealer. I called Schaumburg Audi and asked them if they will match the price. Initially they told me they can not do it and then they started to call me and telling me that i was lying and no dealer can give this price. After a day, they told me the will price match the other dealer quote. But when I walked in the dealership to complete the deal, they did not had matched the price.
I wanted to do business with Schaumburg Audi, as they were closer. I ended up doing to a different Audi dealership

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Schaumburg Audi:
They were very nice and upfront with all the information I needed. The salesman is very polite and well informed about the cars.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Schaumburg Audi:
My wife and I are currently shopping for a new car and I came across this site. We had an Audi we purchased new from Schaumburg Audi and, I must say, it was the worst ownership experience we have ever had. Routine servicing always led to a mechanical issue that "needed attention". These in turn would involve sometimes thousands of dallars in repairs that were all covered under warranty. Of course, this was very inconvenient for us as the car was in for seemingly unnecessary service about three days/month. I talked with other owners at that dealership and they had all had the same problem with the service dept. Owners from other dealers had not. I talked to Tony Papparo, the Service Manager, while in the dealer for repairs and he called me a "liar" right there in the showroom, and made a crack at my ethnicity. Later in the same week he left a message with my service demanding that I call him back immediately. I complied and he told me that the purpose of his call was to tell that I would not be allowed to come back to the dealer for service or new car sales. I followed up with Audi North America and they said all the dealers are franchises, and therefore they have no leverage (I have found out since then that the call center I spoke to is possibly in the upstairs of this dealership). This was all very confusing at the time, and we have since then filed suit against this dealer. I'm sorry, but I could never recommend this dealer. This was an awful experience for my wife and me, and we are both truly amazed that the dealership is still open for business.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Schaumburg Audi:
These guys should be selling used Yugos, not new Audis. I contacted them via an online quote service where you put in the exact details of the vehicle you want and they are supposed to provide you with a bottom line price. Well, the internet manager, Steve Iverson, keeps trying to get me to come in. Refuses to give me a price. When I got fed up and told them that they were misleading in their pariticpation in this online quote service, this is the email this guy sent me:

"Name calling....that is a new one. How old are you again? Instead of a Brochure would you like a coloring book and a Big Bird DVD? I have already played your insulting phone message and showed your Email to the manager...and we do not want your business. Any more emails will be considered harassment and handled accordingly."

Oh, by the way, my name calling was calling them "typical car dealer scum".

It must be okay to get my name, phone number, home address and email address under false pretenses but when I complain, it is harrassment. I complained to Brian Hall, the General Manager and he just blew me off. No wonder these guys get such a low rating from everyone.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Schaumburg Audi:
I feel like I would be doing everyone a favor by NOT recommending this dealership to anyone. I owned an Audi that was constantly in this shop and had several of the same problems reoccur after the car was in for service. I would take the car in for service and "surprise" I would take the car home and there would be two more things wrong with it immediatly. They also tried to bend me over on a couple of expensive bills that were covered under warrantee. I owned the car for 3 years and it was absolutly the worst experience. I finally upgraded to a more relaible car (Acura) and have had no more headaches!!!

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