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Schultz Ford Inc - Service Center

4.9

21 Lifetime Service Reviews

80 Rt. 304, Nanuet, New York 10954

21 Reviews of Schultz Ford Inc - Service Center

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December 22, 2016

"Great experience "

- 23truck

Routine service visit. Service department very friendly and helpful in expediting the work. Great customer lounge and service overall. I would highly recommend this dealership to friends an family.

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Recommend Dealer
Yes
Employees Worked With
Service counter.
February 08, 2016

"Amazing Customer Service"

- Arieaustin28

Craig (the owner) and his entire team at Schultz Ford, including the rental car service located inside the dealership, are truly the best! This is by far the best dealership I have done business with. Recently, Schultz Ford really went above and beyond with a service repair my vehicle needed. Not only did they make it as stress free and easy as possible, they also had it ready sooner then expected. One Ford service center told me it was going to be 2-3 weeks for my car to be repaired. Right away I thought to call Craig and see what he could do. He took my car right away and had it repaired in 3 days. If you want top of the line customer service then Schultz Ford is dealership and service center for you! Thank you!!

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Recommend Dealer
Yes
Employees Worked With
Craig, Ryan, Rental Car gentleman
December 10, 2015

"Schultz Ford Delivers"

- pat hanlon

The folks at Schultz Ford are professional, courteous and go out of their way to make sure the customer is satisfied. True pros! Can't speak highly enough of their customer service. Schultz has my highest recommendation.

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Recommend Dealer
Yes
Employees Worked With
Craig Schultz, Traci Brega, Chris Lamantia, Rich Sandberg
October 29, 2015

"Awesome "

- Emarsrt

Ed Ratner is the nicest guy! Helped us but a Flex at a great price and we love it! I bring the car in for service and they are fast and convenient! Love Schultz Ford!

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Recommend Dealer
Yes
Employees Worked With
Ed Ratner
October 16, 2015

"Service Above and Beyond"

- JoanneT

So rarely do you find an organization that not only provides great service but will go out of their way to see a customer satisfied. I got a good taste of that when we purchased our vehicle but I recently had a situation with my vehicle, all of my own doing that brought me to the service department at Schultz Ford/Lincoln. Hoping they could point me in a direction that would solve my problem. Not only did they take care of the problem for me but they did it with a level of professionalism and concern which fare exceeded my expectations. Thank you Caesar and the staff at Schultz I appreciate all you did to help me. I would HIGHLY recommend this dealership to my friends and family not only for their sales department but for their service as well.

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Recommend Dealer
Yes
Employees Worked With
Caesar
May 22, 2015

"Missing Parts"

- rayreview

Last Saturday I was going to take my children out from their dorm rooms at college, when I realized my Ford F150 was missing the jack and tire hook. I went to two different auto part stores for the parts but could not locate them. My last experience with a dealer was a nightmare. When I walk in the parts department was closed, 7:30 am on a Saturday. Luckily the parts manager Robert opened up to take my order, but did not have the parts in stock. As we were speaking I told him my story of the 300 mile circle I was about to start and left to try to find the parts elsewhere. When I opened the front door about to leave, the owner had sent one of his guys to pull the parts from a new truck and lend them to me for my trip. Thank you, Craig you made my day and trip worry free.

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Recommend Dealer
Yes
Employees Worked With
Craig
April 03, 2015

"Top Rated Dealer in the NY/NJ Region"

- Frank Ciaccio

I oversee a large fleet for a security company and I can tell you that Schultz Ford is the best dealership in the New York, New Jersey and Pennsylvania area. From their Sales Department to their Service Department, this is one top notch operation. The most outstanding quality besides their service and workmanship is that they always treat you as a valued customer and you feel it. Big Kudos to the Rich and the Service Department as they really do an outstanding job getting your vehicles repaired in a very timely manner.

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Recommend Dealer
Yes
Employees Worked With
Rich Sandberg and his team
March 30, 2015

"New phone - no problem!"

- justnicmc

Just got a new I-phone & I couldn't get it to pair up and stay as my primary phone. I dropped in on a busy Saturday, without an appointment and Joe R. helped me out very quickly. Everyone is always friendly & helpful.. Makes you feel good to go to the dealership; not stressed. Not only did they set my new phone up; they explained it to me in terms I could understand; now I can do it myself as well. Another A+ experience at Schultz.

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Recommend Dealer
Yes
Employees Worked With
Craig Joe R.
February 26, 2015

"Causes problems instead of fixing them."

- ejezisek

Walk in for a recall(to replace the air bag) walk out with an air bag that doesn't deploy. Go to Ford Schultz today if you want a malfunctioning car.

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Recommend Dealer
No
Employees Worked With
Joe, Ryan, Rich, Matt
May 15, 2014

"Warrenty work"

- F350Guy

Upon making the decision to bring the 2012 F-350 in for service i called this dealership and spoke with the service manager with my concerns. 1- the SYNC system hadn't worked from day one frankly they should've never delivered the vehicle until everything was working properly. 2- The trans light came on at only 30,000 miles. 3-The driver side power retractable mirror no longer worked Each of these items are covered under "one of the better WARRANTY:" that they offer and I purchased. In addition i had to ask for a courtesy vehicle. The service manager told me "we don't have courtesy cars. so i called and spoke to the associate that writes up the warranties and he told me I'm absolutely entitled to a loaner car while they're performing warranty work. Then he tells me they don't have any at the time and i needed to wait till the beginning of the following week and inquire if they had a car for me. The response I should have gotten was we'll loan you a previously owned vehicle sir and when a "loaner" becomes available we will call you right away.That is SERVICE. Fast forward I bring the vehicle in and I'm introduced to the Rental/loaner gestapo who never cracks a smile and looks so happy to be there. You'd think he was loaning you his personal car. I felt like I was 17 asking my father to borrow his car. He gives me the keys and i had to ask him which car is it with out looking up he points to the great big parking lot and says "the one that's running" So now they have MY vehicle for a full 24 hours and I call to get a status report - because heaven forbid they should call me. I get the service manager and i get this song and dance about how the light lens has a crack indicating that it was damage and that is the reason the mirror fails to operate and it voids the warranty..

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Recommend Dealer
No
Employees Worked With
Joe
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