Schultz Ford

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Schultz Ford:
I have dealt with this dealer for almost 8 years. Between my wife, son and myself, we have purchased 4 vehicles, have them serviced there and every time, from sales, customer service to service, we've been treated very well. The least I have to say is: KEEP UP THE GOOD WORK!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Schultz Ford:
I had a safety check on my 2002 Taurus done here in August, 2007. Svce writer said rear brakes had 3,000 miles left, would I like to have them changed then? I said "no, I'll wait". Upon driving the car out of the lot I began to hear metal-to-metal scraping. I initially thought it was only dirt/rust in the brakes fro the removal and replacement. When I brought the car back a few days later (and explaining what was done) a different service writer told me that the brakes were unsafe and needed immediae replacement (cost $450). He further stated that because of the circumstances he would take $50 off the price. I returned to pick up the car and had to sign that the car was unsafe. I again told the service writer the story and that I believed the dealer's technician was careless and negligent. He was unmoved. (An owner was 5 feet away and kept her head down.) I took the car to an independent mechainc who advised me that whatever Schultz Ford did, they did it improperly. The tires were not even inflated to the correct pressure.

I have also had trouble with this dealer on previous service visits. They were mdue to carelessness, sloppy work and lack of supervision - nothing dangerous but certainly annoying.

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