Schumacher European Mercedes Benz

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Schumacher European Mercedes Benz:
I have tried to buy a new car from them twice. Once the year the new SL came out and again when the new S class came out. It seems because they have somewhat of a captured audience in the Phoenix area without much comptetition their sales people are somewhat aloof and going on about how exclusive the car and their dealership is. Basically it has caused us to go to California to buy these cars. Their service department however has actually been quite good albeit not as good as BMW. I had a 2005 760iL and 2 years after I had it I pointed out that the entry sill and door panel where you rear passes through to the seat where scuffed from getting in and out and thought the service writer might pass it on for future reference. When I returned to pick up my car they had replaced all of them. Never asked, never expected it. THey just did it. Their no cost maintenance program is a solid winner in my mind. Would have purchased another 7 series but I had already had 2 of the same model design so I changed to the S Class which is a great car. But as for the dealer. They could go along way in making it easier to buy a car from them.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Schumacher European Mercedes Benz:
Brought my C230 2002 to this dealership several times over the last 3 years and almost every time after the 1st visit the car needed to be brought in again because the service caused another problem or the first problem was not fixed correctly. Service adviser was Jerry Shannon and he seemed to be oblivious to the fact I had to keep bringing the car back in because the problem was not fixed or that the service caused another problem which in some cases showed a fault when they brought my car around to be picked up.

Does not seem possible to bring the car in for service just once as something else always happens to the car when it's brought in. The latest incident the battery died right after the service. Called the 1-800 number and Schumacher Mercedes sent a guy out who had to jump start the car and blew the radio fuse in the process. The SRS light came on because the battery was dead and it could not be reset by the guy who came out so I had to bring it in to Schumacher Mercedes today to be reset and they charged me $137.50 to do that..what a scam.

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