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Scott Honda of West Chester

West Chester, PA

4.9
3,488 Reviews
Our friendly team gives you 5-star attention... That's our promise! We’ve built our reputation on professionalism and giving personal attention to each guest. Our no-pressure approach gives you plenty of room to browse, compare and test-drive your favorite cars. We're here to answer your questions and offer you convenience and thoughtful care as you consider all your options. Simply put, we make shopping easy. Plus, you can drive confidently thanks to our dedicated Service Team, who cares about your Honda just as much as you do! Our customer reviews say it best... over 4,750 Google Reviews and 3,400 DealerRater Reviews.
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706 Autopark Blvd

West Chester, PA

19382

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Showing 3,488 reviews

April 17, 2024

Bought this Elantra for my daughter and so far I'm very pleased with the car. Andrew was about the best salesman I could look for... High energy, great attitude, very accommodating and I didn't feel pushed More

by Hobson125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Scott Honda of West Chester responded

Great photo! Andrew will be thrilled to know you hold him in such high regard. He is a professional through and through. We're so excited you enjoyed your car shopping experience with him. His professionalism, genuine care, and personal attention make all the difference as you move through your considerations and questions toward this big decision. We're celebrating your stars and compliments for our colleague, Andrew. Congratulations on your daughter's new car, Amy. We appreciate that you share your story, and we value your stars.

April 13, 2024

Andrew was THE MOST courteous car salesman I have ever encountered. Furthermore, there was ZERO hard sell which is part of what brought me back to Scott. Without Andrew there is every chance I’d have look More

by blossanova
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Scott Honda of West Chester responded

It's super to know that Andrew earned your high marks and met our team's expectations for customer care. Thank you for your stars and for choosing Scott Honda.

March 09, 2024

Calvin was a pleasure to deal with as our sales associate. He was very honest, knowledgeable, available, and helpful. We had a great buying experience. More

by Cathleen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calvin Schlotfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos was awesome too!
Mar 21, 2024 -

Scott Honda of West Chester responded

Cathleen, it was our team's pleasure to give you our best during your latest car-buying experience! It's fantastic to learn that we met your expectations. We value your 5 stars. Thanks!

March 02, 2024

Andrew was great! Beautiful facility and friendly staff. Will visit again for our next car. More

by lori.pryma
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Scott Honda of West Chester responded

Wonderful, Lori. Thanks for sharing your experience with others. We appreciate the compliments and value your recommendation. Andrew is celebrating this review.

March 02, 2024

Cliff was wonderful. He was so cheerful and knowledgeable. He answered all our questions and really made us feel like a valued customer and even a friend. We purchased More

by cazkris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marius Krawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Ashamole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Scott Honda of West Chester responded

Congratulations on your brand-new Honda CR-V! And thanks for sharing your experience with others. We value your opinion. It's fantastic to learn Cliff met your expectations for "wonderful." Hearing that "you couldn't be happier" is the best feedback. We want car shopping to feel easy, and exciting, too. Our whole team is celebrating your recommendation!

February 25, 2024

Spiro was very friendly and helpful. He did everything he could to help us with all our questions. He is new and needed some help which is fine. We did not move forward with purchasing a More

by LD
Recommend Dealer
No
Employees Worked With
Spiros Papanickolaou
Feb 28, 2024 -

Scott Honda of West Chester responded

We value the time you spent with us. Thank you, LD, for visiting Scott Honda. Spiro will appreciate your comments about his friendly and professional demeanor.

February 25, 2024

I inquired about a 2024 CRV that was on the lot. After asking if they could provide me with pricing details multiple times, I kept getting roundabout answers without any information. Other Honda de More

by padriver22
Recommend Dealer
No
Employees Worked With
Brittany Carter
Mar 03, 2024 -

Scott Honda of West Chester responded

Thank you for writing this 1-star review and bringing your frustration to our attention so that our managers may speak with the team and share your disappointment and the apprehension it produced. This is important feedback. We've got quite a few new faces on our team, and we'll be taking the time to train them further and make corrections. We want to meet high expectations for trust and customer care. Please accept our apology. This is not the impression we want to make at all.

February 22, 2024

I look my van in with a dashboard warning light. I googled it and all results indicated a problem with the battery, which we had just recently changed out. I told the service tech this when I dropp More

by KSix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shiva
Feb 28, 2024 -

Scott Honda of West Chester responded

I appreciate your time with me on the phone this past Friday. I value our candid conversation and this feedback. I'm grateful you wrote a review so that I may learn more about the day of your visit. I sincerely apologize for your frustration. I'm disheartened that you were left with such an impression. That's why I've called twice and texted you. We're 100% committed to your satisfaction, so I shared my thoughts on my next steps to regain your confidence. We'll demonstrate our commitment and integrity if you allow us to spend additional time with your vehicle. We'll make it convenient— drop off a loaner and pick up your Odyssey. We'll get it right, Mrs. Six, and determine why this warning is on after a couple of days of our repair plan. Please know we did check the battery as you requested, but that did not solve the warning light. We follow Honda manufacturer protocol for repair plans.

February 13, 2024

I found everyone at Scott Honda to be professional and friendly. It was my first time there for service and I will definitely make Scott Honda my go to place for service and maintenance of my vehicle. More

by C.Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Scott Honda of West Chester responded

Fantastic, C. Miller. We're thrilled to learn it was a 5-star experience for your first visit. Jon is an excellent advisor, demonstrating professionalism and our welcoming culture. He'll be pleased to welcome you back when the time is right for your next visit, and it's our honor to become your trusted service team.

February 09, 2024

Excellent service can't complain at all. Very helpful and communicative through all steps of the process. More

by elicohen38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Edge
Mar 03, 2024 -

Scott Honda of West Chester responded

Great news! Scott Collision Center is excited to earn your stars. And thanks for sharing your opinion with others. Helpful, good communication, and excellent customer care— it's the reputation we work for. Thanks for choosing our team.

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