I'll start on the one positive note that there it.. Ron, who was my car salesman, is hands down the best person who has ever sold me anything. I was so impressed with his efforts and drive and he was the ONLY positive part of my experience! My experience that happens to still be going on. (Meanwhile I got a vehicle months ago.) Ron was amazing he laid out all of my options from leasing, to buying used, to buying new and he really helped me leave with the car that I wanted at a price within my budget. He is actually the reason I leased from Kia opposed to Nissan. (Nissan offered me more miles and features so it made more logical sense to lease from them BUT Ron was so amazing and worked so hard from the time I walked in to get me what I wanted, when I wanted and at the price I wanted it and because of him I went with Kia.) I probably will NEVER go with a Kia again... I don't know who was worst Sean, or his boss Steve. When it was time to do my paperwork with Sean he acted like he didn't even feel it it, as if I was being a bother to him... (I'm sorry for coming to get a car from the company you work for and they asked you to do your job... How dare they?!?!) Sean lied and said he'd been calling me for 3 weeks after I got the vehicle and he hadn't called my phone once, I finally get in touch with his boss Steve who makes promises and I still haven't heard back from that man, he's apparently too busy with interior decorating to handle business... With that being said, I now understand why Sean feels so comfortable providing poor customer service, his boss does it and allows it... The communication within their team is terrible, they don't talk to each other which is probably worst than not communicating with their customers, which they also struggle with... Ron thank you for carrying your team here and allowing a part of my experience to be delightful!