We recently purchased a kia sol, we had gone a long time with out a car payment. So we were a bit aprehensive , but Allen made us fell so comfortable, even when there was a problem that was clearly not his fault, he stayed with us, helped us until the end. Repeatedly apologized, helped us move our things from one car to the other, when my wife had to bring the car back a few days later he even purchased lunch for us, while we waited for our car to get serviced. I'm a plumbing hvac tech and a trainer. I'm in a different persons house every day, so I know how important customer service is, and what he displayed can't be taught, he naturally care's for people and that came across. So thank you allen for everything.