Reason for Visit: Service
I recommend this dealer: Yes
My Review of Scranton Dodge:
started out rude. can't really describe it. but the conversation went like this:
"hi this is david one of my employees just brought in my dodge sprinter"
"buddy i've got two sprinters which one is it" he said very gruffly. like i was being a pain in the ass by even calling.
the background noise in the shop was very loud, including tools and loud music playing. he kept saying "what" and "you've got to speak up" like it was my fault that he was it wasn't quiet there.
finally when i had the gall to challenge whether it was a warranty repair, the guy got more irate, he passed me to who his service manager, who was equally snide.
"is it bathed in oil?" he snarled at me. "i don't know" i replied. "well it's not". like i was an idiot for not understanding this. apparrantly if it's not "bathed in oil" it's not considered part of the engine warranty. (long story after talking to chrysler customer service this is not necessarily true-so don't take this as an answer).
i decided to call chrysler customer service. during this process they called the service department two or three times.
these guys got really angry. the customer service person at chrysler told me they were angry. because chrysler was willing to pay for the repair.
i walked away from this experience worried that these guys were mad enough to do something to my van. it was a very unsettling and unpleasant experience. i encourage you to look for another place to have your vehicle repaired.
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