Sears Import Autos

Reason for Visit: Service

I recommend this dealer: No

My Review of Sears Import Autos:
My car is under warranty. I recently faced a problem with the engine. I thought of going for a comprehensive service. Servicing was done alright but during the service, they could not duplicate the problem. But I kept it experiencing. Couple months later, I again handed over my car just for the problem. They charged me again premium price but told me that they did not duplicate the problem. However, nobody asked me to show the problem. This time I insisted on showing the problem to the front desk. He accepted it. However next day I got a call saying they could not duplicate the problem. I again showed to the mechanic this time. He told me they were looking for something else. After that they offered me try changing spark plug (450 bucks) or engine oil, etc but did not give any assurance that that will solve the problem.
So my frustration is - in spite of being under warranty, I keep paying for the problem and it is not solved. I am negotiating with the dealer currently to find a fair solution.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sears Import Autos:
Bought a 760Li from Kris and have only had a few problems. Went in dressed in jean shorts and t-shirt and had no problem taking $250,000 worth of cars off the lot without a salesman. Service scratched the hood while cleaning the car and took care of it beyond expectations.
Have also purchased cars from Motorwerks and would say they are very simular, prefer the service at Motorwerks for the phone calls and the X5 loaner.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Sears Import Autos:
Compared to the dealer service I have experienced elsewhere, they are not bad. They are reasonably flexable and generally get things done when they promise. They are a production operation though and don't expect them to go beyond what is written on a work order.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sears Import Autos:
I walked in ready to purchase a new MB SLK. I was introduced to a sales person who took 3 phone calls in the first 15 minutes of working with me. After asking repeatedly, he failed to go into many details about the car's capabilities. He told me he "wasn't interested" in my trade-in (a 2year old loaded Accord in excellent condition) and suggested I try to "get rid of it and come back." -- I expect a higher level of customer service from a dealership representing a luxury brand.

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