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Sellers Buick GMC

38000 Grand River Ave, Farmington Hills, Michigan 48335
Sales: (888) 810-5654

Makes: Buick|GMC|Service Center
 
Excellent
63% Recommend

Overall Rating 5

11 Lifetime Reviews

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Sellers Buick GMC
11 Lifetime Reviews
Sellers Buick GMC Info
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11 Dealership Reviews
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Reason For Visit
Sales (Used)

"I was in the market for a used car. Had been to a few..."

I was in the market for a used car. Had been to a few other dealerships and was having a really had time because of my credit. I saw a car online and stopped in to test drive it. That's when I met Scott. I was preapproved for a loan and I was telling Scott about this when he said that they could probably find me a better rate and that's how I met Tim. Because of my credit and having recently been promoted there were some serious roadblocks but Tim never gave up. For a week I'd given up myself until I received a message from him telling me he was still looking. Finally about 2 months later I'm the proud owner of a used impala and all on my own with a loan rate that's way better than I thought possible. I'm so grateful and enjoying my new ride!!

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Employees dealt with

Tim Shea and Scott Korody


Reason For Visit
Service

"the exprience that i recevied was byend what any dealer..."

the exprience that i recevied was byend what any dealer ship would do the help the services the frendly service all .good job guys keep it up .Matt

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Employees dealt with

artie/larry/phil/amd joe


Reason For Visit
Service

"The main reason I am writing this comment is because of..."

The main reason I am writing this comment is because of my wife's visit to pick up our van. Due to our schedule she had to go to the dealer. She has not been to a dealer in over 20 years and all her previous experiences were bad. I assured her they are very professional and would take care of everything. She called me right after she left the dealership to tell me how professional and nice they were! This experience speaks volumes! The reason for the visit was that our van needed transmission work. I was very concerned because it was an intermittent problem. Peter Uller, my service advisor was very helpful explaining what they found. We had numerous conversations and when we were done I was confident they understood the problem and repaired it correctly. I also purchased a used vehicle from them a few years ago. They did a great job finding exaclty what we wanted and delivered it at a fair price.

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Employees dealt with

Peter Uller and Paul Phalen


Reason For Visit
Sales (New)

"Best dealer we've ever dealt with, our entire family has..."

Best dealer we've ever dealt with, our entire family has been buying from them since 1996 and drive 50+ miles past many other dealerships on our side of town. The people and deals make the drive well worth while A+!

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Employees dealt with

Joe Garber, Dennis Cummings, Joe Hill


Reason For Visit
Sales (New)

"I simply am leaving a few words, i did in fact purchase a..."

I simply am leaving a few words, i did in fact purchase a vehicle from this dealer and overall it was an 'ok' experience. I first started off with Joe Hill, whom wasn't very friendly to begin with. Didn't offer me much for my trade in, refused to negotiate or help me out even though i did have KBB numbers which he was wayyy under, ok next comes to pricing out a new vehicle. Didn't even run numbers with me, just gave me a verbal quote and showed me on the computer what the quoted price was, didn't seem interested in working with me, which i understand you need to make money but you also need a customer to make money. Overall his attitude was a little cocky and almost seemed as if my business was not wanted or needed. Ok I left with a bad taste in my mouth, to return some days later and talked with another sales person, Scott. Very friendly, professional and alive. Walked out with me to my trade in outside and appraised it right there, about $500 over what joe quoted me, which matched up to KBB so i was very pleased with that. Sat me down, he ran a series of numbers with me and got me a very affordable monthly price on my 2011 GMC, answered all of my questions. Overall, i'd recommend going to Scott who made me feel welcome and wanted, I wonder if im the only person had this horrible experience with joe hill.

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Employees dealt with

joe hill, scott corody


Reason For Visit
Service

"The service dep't doesn't seem to properly fix, and/or..."

The service dep't doesn't seem to properly fix, and/or understand customers' service issues the first time. It is also a shame the service dep't uses a "band-aid" type fix to repair issues with customers' vehicles, leaving the existing issue unresolved and the customer not only frustrated with the quality of work, but also causing them a repeat and escalated visit to the service dep't. There are also times that Tom, the service manager, still will not understand a customer's issue with thier vehicle or will not show any concern for that issue, which in a way is uncalled for, especially on a service manager's level. Perhaps the entire service dep't, especially the Service Manager at Sellers can learn to take lessons on what "customer service" and how to PROPERLY FIX A VEHICLE THE FIRST TIME from another GMC dealership that has excellent customer satisfaction ratings with thier service dep't

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2
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Employees dealt with

Ed Vusick (Service Advisor), Doug Cook (Sr. Service Advisor), Tom Brown (Service Manager)


Reason For Visit
Sales (New)

"This is the best dealer experience I have ever had. I..."

This is the best dealer experience I have ever had. I sent in a request for a quote on one of those new Buick LaCrosse cars over the internet. After a few short minutes, Patrick Hennessey got back to me and provided the information I asked for. After shopping around, I found that other dealers were leaving taxes out of the payment to hook me in on a low price. Patrick at Sellers had given me a higher quote, but inlcuded all taxes and everything I needed to complete the deal. I determined the LaCrosse was higher than I wanted to spend and instead of letting me go, Patrick worked with me on the Regal and got the price I wanted for more car. All of this was done on the internet. When I finally showed to test drive the car, I thought I was dreaming. There is no other dealership like this on earth. They have a lunch counter with fresh sandwiches, a full beverage selection, the dealer is clean and the staff was very friendly. The owner even came and greeted me. The owner! I didn't even have to wait for Patrick to get a car to test drive as he had it ready for me. Other appointments I've set, I had to wait and wait for the car. Not here. When I decided to buy the car, Patrick explained everything. His entire team in the internet was involved with returning my lease, getting me aquainted with service and going over every aspect of my new Regal. The service department is friendly and every customer gets their first oil change and every 4th oil change FREE! Go to this dealer if you're looking for a new Buick. This was a new and exciting experience for me to be treated by a dealer like this.

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3
Customer Service
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Overall Experience

Employees dealt with

patrick hennessey


Reason For Visit
Sales (New)

"The dealership reneged on the purchase deal they made..."

The dealership reneged on the purchase deal they made with me. On 12/31/10 I went to buy a car because the 0% finance rate was in effect. When I went to pick up the car on 1/6/11, I was told that I would have to pay 2.9&. The car I bought ended up costing me a $1,000 more than what I was promised.

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Customer Service
Quality of Work
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Overall Experience

Employees dealt with

Joe Hill


Reason For Visit
Sales (New)

"I just purchased my fifth vehicle from Bob Sellers Buick..."

I just purchased my fifth vehicle from Bob Sellers Buick Pontiac GMC. As with all of my purchases here, they have been outstanding. They are very professional, and are very dedicated to customer satisfaction. Their service department provides quick accuarte diagnosis and fixes my vehicles right the first time. I will never go anywhere else.

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3
Customer Service
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Overall Experience

Employees dealt with

Joe Pecherski, Joe Garber, Joe Hill, Ed Vusick, Pat Hogan


Reason For Visit
Sales (New)

"While in town for ann appointment on Monday, January 5,..."

While in town for ann appointment on Monday, January 5, 2009, my husband and I stopped by the dealership to look at new vehicles, since my lease will expire at the end of March. I can't even believe how I was ignored by the sales personnel. With the reports out on the sales figures being so low for the last quarter, I would have thought sales people would have been interested in selling a vehicle that day. Guess I was wrong. We walked into the showroom where at least 3 salesmen were sitting at their desks, with no customers, who looked at us and did not even say hello. We then proceeded back out the door and started looking around the lot at what I may want to buy. I was interested in the Vibe and the G5 & G6. But, since no salesman approached me, outside even, I could not get any information. I did see a red G5 XFE that I would have probably taken right of the lot yesterday, but no one was out there to be bothered making a sale. Even after I slipped and fell on the icy lot, still no one came out to sell me a car, much less see if I was injured! And, that is really too bad for the business, because I will be letting everyone I know about this experience and you can believe I won't be going to that sales floor in the future, nor will I be referring anyone to this business.

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6
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Employees dealt with

Don't know. They never got off their lazy behinds to even greet me.
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