My Review Of Sentry Ford Lincoln:
I took a new 2012 Mustang here for a few services. Completely incompetent service department.
Can't make or return phone calls to keep me properly updated.
Couldn't mount wheels without leaving them covered in grease, and making a mess of the inside of my car and trunk.
Couldn't do body work without leaving wax blobs all over the panels they worked on. The body shop head then lied to me and told me it must have happened while being driven between locations. Wax trucks that specifically dump wax only on new body panels exist in his world. And they completely forgot to repair or replace a damaged wheel. I had to pester them for weeks to have that actually done.
They then drove the car 10+ miles between body shop and this location without noticing the loud racket coming from the engine. I specifically asked them to look into this noise when it was taken in for body work. They returned it to me, with a small amount of wax blobs still left on it, no wheel repair, and a rattling noise that turned out to be an engine that needed immediate replacement. You could hear this noise from 50 feet away, and they felt it was fine to return a car with less than 5000 miles to an owner in this condition.
So I drove the car around the neighborhood a bit to gauge the noise, then brought it back and demanded they take the car back and fix the rattling/ticking noise. Ford told them right off to replace the engine under warranty once metal shavings were found in the oil filter. Of course they couldn't do that right either. A day after they gave it back to me, the check engine light came on. They now can't explain what they did wrong or reproduce the error, but have flashed and reset a number of things and tell me it is all fine. I have my doubts.
I wouldn't trust these guys to change your oil. They don't seem capable of doing anything without messing something up. It mostly seems to be laziness and a total lack of quality control. Do not go here under any circumstances. Maybe the sales department has a good deal on a car though, I don't know a thing about that.
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