I took a new 2012 Mustang here for a few services. Completely incompetent service department.

Can't make or return phone calls to keep me properly updated.

Couldn't mount wheels without leaving them covered in grease, and making a mess of the inside of my car and trunk.

Couldn't do body work without leaving wax blobs all over the panels they worked on. The body shop head then lied to me and told me it must have happened while being driven between locations. Wax trucks that specifically dump wax only on new body panels exist in his world. And they completely forgot to repair or replace a damaged wheel. I had to pester them for weeks to have that actually done.

They then drove the car 10+ miles between body shop and this location without noticing the loud racket coming from the engine. I specifically asked them to look into this noise when it was taken in for body work. They returned it to me, with a small amount of wax blobs still left on it, no wheel repair, and a rattling noise that turned out to be an engine that needed immediate replacement. You could hear this noise from 50 feet away, and they felt it was fine to return a car with less than 5000 miles to an owner in this condition.

So I drove the car around the neighborhood a bit to gauge the noise, then brought it back and demanded they take the car back and fix the rattling/ticking noise. Ford told them right off to replace the engine under warranty once metal shavings were found in the oil filter. Of course they couldn't do that right either. A day after they gave it back to me, the check engine light came on. They now can't explain what they did wrong or reproduce the error, but have flashed and reset a number of things and tell me it is all fine. I have my doubts.

I wouldn't trust these guys to change your oil. They don't seem capable of doing anything without messing something up. It mostly seems to be laziness and a total lack of quality control. Do not go here under any circumstances. Maybe the sales department has a good deal on a car though, I don't know a thing about that.

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As always the service department was hospitable, courteous and a pleasure to work with. Bev Davis has an excellent way of making me feel special.

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Mike Picariello has advised me regarding the need for service on several occasions after making careful assesment of the possible causes. Most recent example was the reassurance that the noise I was hearing was a usual engine noise after he carefully listened at different engine speeds.

Bob Marshall examined the site of a broken off antenna wand. He was able to grip a very short remaining stub and carefully unscrew it. This eliminated the need to replace the entire costly antenna apparatus. He screwed in an inexpensive new wand. Bob Marshall recently arranged to have remote starters on each of my Mercury Sables. When the external firm included the added feature of unlocking the doors of one car but not on the other, Bob Marshall pursued the matter so that a technician from the firm came to Sentry for a mutually convenient appointment and complted the feature while I waited.
These are only two examples of the kind of service I have received on my 2000 and 2002 year Sables.

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Very pleased with all aspects of our new purchase. The vehicle we purchased was custom made and the time frame given was better than expected.

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They made the return of a leased vehicle and releasing of a new vehicle very easy and stressless. I would recommend then as auto dealer who cares about their customers.

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Many years ago, I decided to indulge a childhood wish that I never got over and buy a truck. My F150 is now now 13 years old and going strong. I purchased it from Sentry Ford and after very satisfactory service during it's warrantary period, I decided to stay with Sentry for the Ford trained mechanics and genuine Ford parts. Fred Dichiara has been my service advisor from the earliest days with my truck and have never been disappointed. Every effort is made to avoid any more "down" time than is absolutely necessary and Fred always tries to work out the most cost-effective approach to maintenance and/or repair and I always try to adhere to factory recommended service intervals. Since my retirement, my truck has not had to travel the 80 mile round trip commute to work or instead of the 125,000 miles, the odometer would be reading something closer to 250,000. I have a sneaking suspicion that it would still be running, thanks to Fred and the guys at Sentry. Who knows, we may get there yet !
The customer loyalty reward is a nice feature but it would not be worth much if the product and service were not superior to begin with.

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Appointments are scheduled at my convenience. I don't have to drop the car off early morning for an entire day. I am always asked if I need a ride anywhere or a rental car. The car is always ready as promised or earlier.

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This is a no nonsense dealership. Enio and Kevin were straight forward and were able to find the perfect 2012 Explorer for me and my wife and our growing family with all the required features, but also always mindful of our budget. There was no pressure, just an effort to find us the right vehicle to meet the needs of a growing family. After the sale, Enio spent over an hour and a half explaining how all of the cars features work. I plan to buy any new car from the Sentry family of dealerships.

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My Ford Freestyle needed an oil change, so I made an appointment with Sentry Ford in Medford, where I purchased my car. They were very courteous on te phone when I made my appointment. When I brought my car in, they were right there to bring it into the garage. I went inside to do the paperwork and they told me it would be ready in about 1-1/2 hours. I went out for coffee and while I was out, the service department called my cell phone to let me know the car was ready. It couldn't have gone more smoothly. I would definitely recommend Sentry Ford to everybody.

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I had been searching for a car with certain requirements and i just happened to stop in sentry where i met bernie and sonny.
They were very helpful in finding me the car that i had been looking for for sometime and i did end up purchasing a 2011 lincoln mkx.
The whole experience of buying a car was pleasurable. When i picked up my new car sonny spent a lot of time with me explaining how all the features worked, he also made follow up calls to see how i was doing, and told me that if i had any questions to call him and he would help.
i would definately recommend this dealership. if other car dealership, not just sentry, were this good they would sell more cars. (it's their loss) any cars that i purchase in the future will start at sentry.
Any questions please do not hesitate to call.

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