Sentry West Lincoln Mercury

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Sentry West Lincoln Mercury:
I had a completely different experience. I did not buy my Lincoln at this dealership because it was not yet open when I bought it, but they were nonetheless terrific. I had a weird noise that I couldn't quite figure out where it was coming from, and they had the mechanic drive the car with me so he could see what it was. (I forget what it was but it was covered by warranty with no issues). They gave me a car to use while it was fixed and the price for the brake job that I needed was the same as Midas quoted me two months ago.... so fives all around for me. I will definitely buy from them when my lease is up.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Sentry West Lincoln Mercury:
got an oil leak fixed, they lost my first appointment, and told me i had an oil leak. well duh. then they 'fixed it'. still leaking returned to get it fixed again, this time they fixed it but broke my mirror off in the car wash and claimed it wasnt their fault and refused to repair it.
also tried to get warranty work done and they refused after searching for an hour they found a scratch on the bumper i wanted repaired under warranty and claimed that its voided because i hit something.
this place is a joke.

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