Sentry West Lincoln Mercury

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Sentry West Lincoln Mercury:
We purchased a used 2008 Navigator from this dealer and was very surprised by the level of CS. You would expect the vehicle to come with two keyless remotes - we were told that we had to pay for them seperately ($300 ea) and then a $100 fee to program the remotes (our bad for not confirming before agreeing on the deal? I bought two factory remotes online for $50 and programmed them myself in 2min). You would expect that the vehicle would be "somewhat" clean when you take ownership of it - we had to request they wash/clean the interior. You would expect that they would provide the code for the keypad on the drivers door - they said they would charge us $25 for it. The F&I person was overly agressive trying to sell an extended warranty/fabric protection and would not take no for an answer - the GM actually came in and tried to sell it as well! Our "salesman" was maybe 20 years old and lacked any interpersonal skills. The oldest salesman looked to be no older than 25. The only reason we bought the vehicle from this dealership was the price. We will NOT use this dealership to service our vehicle. My advice - in today's environment CS is key to any relationship and this dealership has zero. Stay away if at all possible! If this is Ford's example of their luxury division it is no wonder they are in trouble.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Sentry West Lincoln Mercury:
I had a completely different experience. I did not buy my Lincoln at this dealership because it was not yet open when I bought it, but they were nonetheless terrific. I had a weird noise that I couldn't quite figure out where it was coming from, and they had the mechanic drive the car with me so he could see what it was. (I forget what it was but it was covered by warranty with no issues). They gave me a car to use while it was fixed and the price for the brake job that I needed was the same as Midas quoted me two months ago.... so fives all around for me. I will definitely buy from them when my lease is up.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Sentry West Lincoln Mercury:
got an oil leak fixed, they lost my first appointment, and told me i had an oil leak. well duh. then they 'fixed it'. still leaking returned to get it fixed again, this time they fixed it but broke my mirror off in the car wash and claimed it wasnt their fault and refused to repair it.
also tried to get warranty work done and they refused after searching for an hour they found a scratch on the bumper i wanted repaired under warranty and claimed that its voided because i hit something.
this place is a joke.

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