Serpentini Chevrolet of Strongsville

The financing experience was pure horror but what made me write the review is buying a 2016 malibu and finding out they stuffed an oversized plug in my oil pan on my first oil change. That's a charlatan stan write the review is buying a 2016 malibu and finding out they stuffed an oversized plug in my oil pan on my first oil change. That's a charlatan standard as they knew about it because they service the vehicles beforehand. Shameful. Dealer choosing not to resolve issue. They think i am 50% responsible for 100% of their issue. They touched the car last and did an oil change. There is an oversized plug. They either put it in or left it in. Of course they claim their master tech worked on it and would NEVER do such a thing. More games. Have to leave all of service 1 star because sales manager wouldn't identity the tech More

In February 2023, myself and my wife went to the dealership where my wife leased a brand new suburban premier. While we were at the dealership with our salesman, Jeff. Wagner, I inquired about us g dealership where my wife leased a brand new suburban premier. While we were at the dealership with our salesman, Jeff. Wagner, I inquired about us getting a deal since she was getting a car valued at over $70,000. At that time I looked at a 2015 Chevy Silverado Z 71 which would actually be my third vehicle that I have bought from Serpentini.. we ended up leaving the dealership that evening with both vehicles it got late and I was told by Jeff if there was any issues that he would make sure it got taken care of at no charge to me even though it wasn’t as his vehicle it was supposed to have had The serpentine inspection. Everything seem to have worked OK I purchased a vehicle with just over 93,000 miles after about a month the air-conditioning on the vehicle stopped working and the passenger side motor in the window was running slow and not working properly. I reached out to Jeff my salesman, which is what he told me to do to make sure I was taken care of no less than five times and he never contact me back. Myself and my wife went to the dealership and asked for Jeff. We were told he was on vacation so I asked to talk to the used car manager, which he was in the back of the dealership and sent a message out to me that he was unable to speak to me, but if I had the warranty coverage, just go ahead and make a service which is not which we discussed. I spoke to the service manager and was told I would have to speak to Jeff if that’s what we discussed but to make an appointment in the meantime and they would make sure Jeff got back to me. Needless to say Jeff Wagner never contacted me nor my wife back after several more calls and messages left myself and my wife attempted to make contact with him again in person when we took our brand new suburban in for his first oil change with no luck again getting a hold of them I left my phone number and a message with the sales manager again for Jeff Wagner to get in contact which he never did. I also took my truck Only twice to a car wash. Once the weather broke, and both of my rear fenders after being washed flaked off and there was rust exposed on both fenders. I recently took my truck to another dealership after giving up on trying to get my truck serviced in an attempt to trade it in and due to the condition of the truck and the stuff that it was wrong with it from when I purchased it, I was advised my truck is only worth $15,000 at this point. Needless to say, I am over $10,000 upside down in my loan on a truck that I have not even put 7000 miles on myself in 13 months. We are extremely unsatisfied with any follow up their used car department has done with not returning calls, and twice the sales manager from used cars would not come out of the rear of the dealership to even talk to me, I would never recommend purchasing any used car from Strongsville Serpentini. Once you sign your paperwork we have been made to believe that they do not care about the customer. . More