Serra Toyota Saginaw

Shout out to Sam for finding me the perfect Grand Highlander, and Josh for putting the finishing touches on the paperwork. Great teamwork and customer service! I appreciate the time spent helping me Highlander, and Josh for putting the finishing touches on the paperwork. Great teamwork and customer service! I appreciate the time spent helping me understand things, and I feel comfortable calling if I have any questions. Thank you all! More

Excellent service, communication, and overall experience from the moment I connected via email to the time I picked up my vehicle. from the moment I connected via email to the time I picked up my vehicle. More

Everything about this dealership is excellent! Sam Kaczynski, Josh Oppermann & Branden Arsenault were wonderful to work with from the moment we walked in the door, to signing the papers, getting o Sam Kaczynski, Josh Oppermann & Branden Arsenault were wonderful to work with from the moment we walked in the door, to signing the papers, getting our keys and driving our new Venza off the lot we couldn’t have been treated better. Every person we encountered at this dealership exceeded our expectations. More

Kaylee found me the perfect vehicle that fit my budget, she was very professional during the whole process. I want to thank her for everything. It was an expedient process and she never missed a beat. she was very professional during the whole process. I want to thank her for everything. It was an expedient process and she never missed a beat. More

Could not be happier with my experience, the team (mainly Kaylee & Dwayne) did extensive Q&A/ research for several weeks over email, text, etc... and ensured I was getting exactly what I wanted. The trade in Kaylee & Dwayne) did extensive Q&A/ research for several weeks over email, text, etc... and ensured I was getting exactly what I wanted. The trade in negotiations were quick and easy. Overall I look forward to my service experience and future purchases More

Kaylee set everything in motion for purchasing my Toyota. The team at this dealership was great. It was a pleasure doing business. The SMILES were an added bonus. I love my new car. Thanks to all of you The team at this dealership was great. It was a pleasure doing business. The SMILES were an added bonus. I love my new car. Thanks to all of you. More

They sold me a truck with a rotting frame and refuse to even attempt to offer any kind of resolution, and their shop won't even touch it since it's an older vehicle and not a new $60k one. Now I'm stuck wi even attempt to offer any kind of resolution, and their shop won't even touch it since it's an older vehicle and not a new $60k one. Now I'm stuck with a giant paperweight that isn't safe for my family. Sales manager Brad Hartzell basically told me to kick rocks but he'd be happy to soak me for more money to purchase another vehicle. I guess they don't call them stealerships for nothing. This is especially unfortunate as I've always had positive experiences with Al Serra. Reports have been made to the BBB, State of Michigan, and Toyota corporate, and will likely pursue in small claims court. And I'll be sure to tell all of my friends and family of the situation and that they shouldn't spend their money here. More