I spoke with someone Saturday May 6th that I would be heading there to look at an '05 Mustang they advised me they would have it pulled up front and ready. It was just over a 3 hour drive when I arrived it was still parked out in the grass. My salesman Tom finally found it and brought it around during fthe negotiations Tom stressed that Wisconsin dealerships unlike Illinois and Iowa are required to stand behind there presale vehicle inspections which in this case stated NO ISSUES. After a brief negotiation period I purchased the vehicle. That following week after 2 days of rain the drivers door trim was leaking, I contacted the dealership with the repair estimate and they stepped up and took care of the repairs. After driving the car on some rough country roads I heard a clunking noice. I paid the local mechanic to do a vehicle inspection he told me that BOTH outer tierod boots were torn and a loose ball joint (source of clunking). Once again I contacted dealership and even sent photos of torn boots the Manager told me since THERE INSPECTION was clear that I was responsible for repairs but if I wanted to drive 3 HOURS ONEWAY (170+MILES) they could DISCOUNT 20% of service. LETS SEE DRIVE A TOTAL OF 340+ MILES AND WAIT FOR REPAIRS would be around an 8 hour day for $70. THANKS FOR PERFORMING A BAD VEHICLE INSPECTION.
Pat Greene was super patient and kept in contact with me almost everyday over the purchasing process. He even came in on his day off to complete the final paper work. Couldn't have asked for better service.
I was interested in a vehicle from one of their other dealerships which was located an hour and a half away. Bruce arranged for someone to drive the SUV up from that dealership to the dealership in Sheboygan so that I could take it out for a test drive. I ended up buying the SUV. And the whole process of purchasing the car wasn't as painfully long as it usually is. Because I wasn't picking up the vehicle until the next day, Bruce Stocker had the interior carpets steam cleaned and he made sure the vehicle was detailed nicely before I picked it up the next day.
I purchased a 2010 GMC Arcadia from Pat who was a great help and worked hard to get me the best deal. I was very impressed by the honesty and willingness to help me to find the best deal. He even washed and put gas in the GMC for me!!! Great place to buy a used vechicle and lots of selection as well. Highly recommend!!!
Thank you for taking a moment to leave feedback for our team. We appreciate the opportunity to earn your business and look forward to assisting you again in the future!
Customer Relations Manager
Van Horn Automotive