I was looking al over the country to replace my broken truck. They had what appeared to be a nice high millage 2006 GMC SLT Crew cab 4x4 Dually. All photos looked good. I asked for and received the used car vehicle inspection and repair orders. Keep in mind, I live 70 miles north of Seattle WA and would be flying in and driving it almost 2,000 miles through the recent storms. They assured me this was in the condition that was reflected on the inspection report and repair orders. We worked out the financing with a $6,000 down payment on a $16,000 truck that would meet me at the airport so I could drive it and would be subject to my inspection in their shop upon return.
I spent 22 hours between shuttles, layovers and 2 planes to get there. Within 2 minutes of getting in the passenger seat, the driver leaving the garage ignored the low ceiling sign and flattened the roof of the truck. I was supposed to drive it back after we got out of the "tricky" exit. After the damage, I was not going to drive it at all yet and contemplated getting on the next flight home. Not to mention the low coolant light was on of which I was assured no warning lamps were on prior to my leaving home. On the ride back to the dealer, there was a whine coming from the rear axle area at freeway speed. Needless to say, my confidence was getting more shaken by the minute.
Once at the dealership, both the salesman, Robert Graham, & General Manager, Kyle Lane, were very apologetic about the damage, until it came down to compensation the next day. I was to tired to deal with it that day so I ask to be taken to a hotel to get some much needed rest of which I was going to pay for. To their credit, they insisted on paying for the room.
The next day, Robert came in early and picked me up. We went to the truck for a teat drive and I was told the repaired the noise in the rear of the truck by swapping the driveshaft from another truck in inventory and the filled and bled the cooling system. Just trying to move the steering wheel was a chore, good thing I have strong arms. I found out later the power steering fluid level was well below the dipstick. Truck drove nice, but had a huge cloud of smoke trailing from it while under hard acceleration. Next they put it on a lift so I could look underneath it.
To my surprise, the inspection report did not come close to the condition of the truck. Main fuel lines were so rusted that they looked like plumbing on the sunken Titanic. The so called fluid seeping were full fledge leaks, which explained the power steering problem earlier, and low and behold, the cooling system was still leaking. There was so much corrosion under the hood that the ground strap from the firewall to the hood was rotted off, and others were not too far behind. The air condition was not working either, which I asked specifically about prior to considering going out there to buy it.
The situation only got worse as we talked about reducing the price of the truck to repair the damaged roof and the obviously overlooked problems with the truck. I have to say, Robert did everything in his power to help me, but the General Manager Kyle did everything in his power to take as much money from me as possible, not willing to be realistic about the cost to repair the roof, or the problems with the mechanical portions of the truck either. Kept referencing wholesale numbers of similar trucks at auctions. But this was not an auction sale, it was a retail sale and I was mislead into flying across the country for it. Kyle even said, and I quote, " I could send it to the auction and get more than what you want to pay for it without fixing the roof, because no one is going to look up there anyway". What does that say about the character of a man in his position.
At the end of the day, they gave me a ride to the airport an hour away for my flight the next day. They cut me a check for the down payment plus $133.30 for 1/2 my airfare.
I am sending this to you and everyone else I can think of, because they cost me priceless time and money I could have used buy a proper truck. If I knew about the problems with the truck,(not counting the roof damage), I would never had made the trip. God help anyone who takes this dealership at their word.
I Recommend This Dealer:
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