Was initially approached by Tom - he bordered on condescending, as if we knew nothing about shopping for a used vehicle. Still, he answered all of our questions and appeared very willing to help us and give us space. Later, because we had multiple questions about a foreign vehicle, Tom turned the sales process over to Aaron. Aaron is extremely knowledgeable about what he is selling and very friendly. We didn't feel hustled or ambushed, although he did pretty much ask the cliche question of, "What do we need to do to get you into this car?" We spent quite a lot of time at this dealership because we had limited money to spend, we needed to make a good decision, and they actually had one of the foreign vehicles we had pegged on our want list at the right price. Part of this decision-making process was discerning if Van Horn (who owns Sheboygan County Budget Auto) would stand behind their sale if something immediately broke or went wrong with the vehicle we were considering. Tom explicitly told us that if something "really big" were to happen within a month or two of purchase, Van Horn would want to know, and go ahead, bring the car back for them to look at. Aaron, on the other hand, contradicted this advice, saying that if something big happened beyond a day or two, we were out of luck unless we bought the warranty at an additional cost. We chose not to purchase the warranty, instead wanting to look at warranties offered by outside parties. We test drove the vehicle we purchased twice - taking it for extensive rides, listening, looking, scrutinizing, slamming on brakes, revving the engine, driving it up to 90 mph. It handled fantastically and purred like a kitten. But sure enough, as soon as we purchased the car and got it into Milwaukee County - like clockwork - there was loud clunking on the back-end that one could not only hear, but also feel. That repair was almost $800 - at which time the mechanic told us that A BOLT ON THE BRAKES WAS MISSING, AND IT WAS A BOLT SO IMPORTANT WE WERE TOLD THAT OUR SAFETY WAS AT INCREDIBLE RISK. Granted, we did not have a mechanic inspect the car prior to purchase, but it was disappointing to spend $8000 dollars on a vehicle and then immediately have to spend almost another $1000 to fix it. We didn't bother calling Sheboygan County Budget Auto to tell them or question the quality of what we had just purchased, because while Aaron was extremely service-oriented in answering all our questions, looking up information on the internet, and making paperwork easy, etc., we could tell that his approach to the sale was very rigid and absolute. So in that sense, we would recommend this dealership with some measure of hesitation - yes, warranties and mechanic inspection are good and well, but there ought to be some leeway for a major problem that emerges within 24-72 hours, and perhaps even within a week or so. At the close of the sale, it should be noted that Tom assisted in helping us clean-out our old vehicle, removing license plates, and even taking our "new" vehicle in for a car wash, which was very nice. Note to those looking for minivans at this dealership: Expect a large inventory consisting almost exclusively of Dodge Caravans and Chrysler Town & Countries. If this isn't what you're looking for, skip this place. Also of note: We did not finance our purchase, so we cannot speak to that process at Sheboygan County Budget Auto, i.e. we don't know if they are high pressure to make a sale with financing, which is typically their ideal sale/customer.
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