We purchased our Escape from a different dealer but started to use Sheehy Warrenton for the extended service/maintenance agreement, due to convenience, where we met the service writer, Ben. Ben has always been consistent with his willingness to help and/or deliver the service as presented at time of purchase, over a period of time. Went in the other day for a service realizing a shield underneath was loose. Meant to make mention of this to Ben, but forgot. Day later, while walking to the vehicle, I noticed the shield was reattached. Ben and/or tech never made mention or charge for this. This may have been a minor problem but it was very much magnified by the appearance. Being I am very much involved in the service industry, the consideration given by Ben to detail goes a long, long way in my book...so much so, we'll consider this dealer at time of replacement.