Reason for Visit: Service
I recommend this dealer: No
My Review of Sheehy Nissan of Waldorf:
On Friday, Aug 25th, I took my vehicle in to have Sheehy Nissan diagnose the reason my check engine light was on. Since the vehicle is under warrantee, I refrained from doing the work myself. During check-in I consented to the diagnostics fee of approx $99, which, I was told, would be waived if the diagnosis was covered under warrantee. They asked me what the car was doing; I told them that it hesitated sometimes and it backfired once.
The next day, Sheehy called me and said that the NOX sensor was bad and would be replaced at no charge, according to the warrantee. She went on, further, to explain that my #1 plug wire was frayed and was causing arcing. She recommended replacing the plugs, plug wires, rotor cap, and rotor for an outlandish price of $370. I was surprised to hear that the wire was bad, since I had just, recently, replaced them with a high quality, after market brand. I declined the service and asked them to just perform the warrantee work.
When I arrived to pick up my vehicle, I was surprised to find out that I owed $99.40 for their services. Questioning why, they explained that "other" diagnosis was necessary to determine the problems I was experiencing, therefore the service charge. I confronted them asking why they didn't disclose this in the beginning, or at least give me a call to determine whether or not I wanted to incur extra charges, to which I was not given an answer other than, "You signed the form".
Since I was already a half hour late for an obligation, I paid for the service telling them that I would seek compensation.
The following day we talked with the General Manager. He insisted that the charges were correct. After a long, heated, discussion, he agreed to issue a check to the amount in dispute. He would not give and explanation as to the reason for the undisclosed charges, only giving dodging answers. We are confident that Sheehy Nissan will continue this practice despite our firm insistence that customers be given full disclosure. Furthermore, I am not confident that a check will be sent. Time will tell.
The second part of this - I have been a diesel and small engine mechanic for almost 17 years. I believe I have enough expert experience to evaluate the quality of parts and to determine if they are worn, broke, etc.
When I went to perform the non-warrantee covered work myself (change spark plugs, wires, etc...by the way - at only a charge of $51) I discovered that the plug wires were almost as good as the day they were purchased - only showing normal wear (dust and grease). They were completely intact. Furthermore, the plugs were not fouled in any way - only showing the normal carbon deposits and prong wear. No sign of arcing along the wire run or on the plug. A non-functioning or ill functioning plug would have more deposits and would probably be wet, smelling of gasoline. Nothing was wrong with the rotor or rotor cap either - simply normal spark wear.
I replaced the plugs myself - simply because the nox sensor was bad and I like new plugs.
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