We went to Sherwood Kia to replace our 3 year old leased Soul with a new, upgraded one. We felt comfortable from our first contact which was through Truecar.com I went online first to research and price the car I wanted and the cost of the options.
They not only honored the price I was given online but made sure I got the color and options I wanted, even though that car wasn't on their lot. We were so used to being pushed to buy.what the dealer had in stock, this was a pleasant change.
Our sales rep, Keven went out of his way to make sure we were happy. After 35 years as the owner of a recruiting business I'v become a pretty good judge of people. Kevin is the exact opposite of the stereotypical "car salesman". He's honest, sincere and although he wants to make the sale, he is genuinely interested in making sure you are happy with the "deal".
Our experience overall with him, the Manager and the Finance Manager was a great one. I have already referred my friend to them and would not hesitate to refer anyone looking for a new Kia.
They put customer satisfaction first because they know that's what generates more business.
In addition to this new car purchase, we have also been bringing our Sportage to them for service for the past two years. They have an excellent service department as well.