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Shirlie Slack Mitsubishi

3475 Jefferson Davis Hwy, Fredericksburg, Virginia 22408
Sales: (540) 398-0130

Makes: Mitsubishi|Service Center
 
Excellent
100% Recommend

Overall Rating 5

6 Lifetime Reviews

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Shirlie Slack Mitsubishi
6 Lifetime Reviews
Shirlie Slack Mitsubishi Info
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6 Dealership Reviews
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Reason For Visit
Sales (Used)

"I have been in the market for a new used vehicle for a..."

I have been in the market for a new used vehicle for a few months now and the folks at Shirlie Slack Mitsubishi provided exceptional customer service and professionalism. They worked with me to ensure I was able to go home with the new family vehicle I ce to look at. Surprisingly, they were even able to provide financing at a rate 2% below the rate I was quoted through my credit union, whom I've financed three previous vehicles through. I highly recommend this dealership and the quality employees you will find there!

Customer Service
Quality of Work
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Pricing
Overall Experience

Employees dealt with

Patty Slack, Mallie Stevens, Brandy
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1


Reason For Visit
Sales (Used)

"I have to say that my visits to Shirlie Slack Dealership..."

I have to say that my visits to Shirlie Slack Dealership were some of the worst experiences of my life! First visit- met my salesman, Will and discussed one of the vehicles on the lot. I was promised that the items of my concern would be addressed and I would be notified when the corrections were made. I received a call from Will in a timely manner telling me the Lexus was ready. Second visit- the vehicle issues that were discussed during the first visit were not corrected, but I decided to test the vehicle anyway. The salesman then had the key break when he went to start the vehicle. Again promised repairs would be made so that I could drive the car which included a new set of keys. I returned for the third time this last Sunday to drive the car after receiving several calls from Will. Guess what ..... no one could find the keys!!! The owner's daughter followed me to my car and promised me that they would locate the keys and call me right away. She continued to tell me that she wanted me to have a great buying experience, even asking if the salesman was the problem right in front of him. I assured her that Will was not the problem. Well it is now Tuesday night and I still haven't received a call. Will was a great person: very down to earth, friendly and approachable. As a Nurse Manager at a local hospital, I know the value of great customer service and what it takes to "WOW" the customer to keep them coming back and sharing their experiences with their friends and acquaintances. Customer service is one of our metrics for getting paid so I understand the importance. This was an epic customer service failure from the very first visit by making promises that were not kept and continued through to the last visit. You may sell 100 cars a month per the owner's daughter, but too many instances like this and word will get out about your customer service. What will your sales be then? By the way, the sales ad says the vehicle has "NEW Michelins". The tires on this vehicle are not new- that's misleading the customer.

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Employees dealt with

Will, Owner's daughter
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5


Reason For Visit
Service

"I have edited this review as it is only fair to do so as..."

I have edited this review as it is only fair to do so as the information changes. If you take the itme to write a negative one you should do the same when something good happens. It would appear that the negative experience I had was not the fault of the dealership itself, but with one member of the owners family. Shortly after posting these reviews and contacting the BBB I was telephoned by the General Manager who apologized, explained that this was not the one gentleman's strong suit and made sure that thing got addressed in as fair a way as possible. In the end the dealership did the right thing, they are sending the car out to experts at another dealer who is the dealer of my particular car, and I will be receiving a letter of apology from Kirk, for the abhorrent treatment. I hope very much that they have a sit down talk with him as to why this all happened. Ive changed my scores on this review to reflect the most recent encounter. The end result of the review is this. If you need service speak to Tim, the service writer, not Kirk Slack the service manager. Laurie Slack, the General manager was very pleasant to deal with as was her Sister Patty.

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Employees dealt with

Kirk Slack
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3


Reason For Visit
Sales (Used)

"At the time I was stationed at Marine Corps Air Station..."

At the time I was stationed at Marine Corps Air Station Iwakuni, Japan and was in process of permanantly changing stations from Iwakuni to Miramar CA. I was in need of newer vehicle that could get me safely from Virginia to Miramar. As soon as Shirlir Slack got my e-mail they were on top of it, they literally bent over backwards for me. They put up with the lag in the phone line, doing business with my father since I couldn't be there, FedEx'ing the paper work to me and then waiting to get it back, and at no cost to me. They seemed to be very dedicated to get me the vehicle I wanted. I know that they were the only ones who would have done business with me due to being over seas bcause I looked, and every one wanted to wait until I came home which would have taken away from time spent with family and Shirlie Slack knew this. So my thatnks goes outt o them.

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Employees dealt with

Don and Neil
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2


Reason For Visit
Sales (Used)

"6-13-09 I visited this dealership to purchase a used car...."

6-13-09 I visited this dealership to purchase a used car. I live 4 hours away but I truly believed that I was getting a great deal. The salesman,Neal, was a bit of a loudmouth but he seemed to know what he was talking about and he reassured me several times that he would take good care of me because of a long family relationship between my family and the Slacks. However, he did lie about the mileage and price of the vehicle I was interested in. I called him over 10 times the day before making the 4 hour drive to pick up this vehicle just to make sure all of the information he had given me was correct. He did not lie only one time about these things but many times during the course of our conversations. Then when approached in person about these things I got "Well what I meant was..." as a response. The deal offered was not upheld. Patti Slack did lightly reprimand Neal in our presence, however she did not stand behind her customers. This was my first car buying experience from a dealership. Trust was broken almost immediately upon arrival. I was vey upset and unnerved and began to wonder what else I had been lied to about. Was the car going to get me back home safely? Were the tires going to blow out in a month? Was this car ever in an accident? Obviously, I did not buy the vehicle.

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Employees dealt with

Neal Costello and Patti Slack
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4


Reason For Visit
Sales (New)

"Wow, I'm not even sure where to start. This dealership..."

Wow, I'm not even sure where to start. This dealership provided the best new car buying experience I've ever had. Period. I called in asking about some incentives that I had read about on Mitsubishi's website. I was told Sorry, you are mistaken about one of them, we can't honor that. Oh well I thought, I'll keep looking. Within 20 minutes of hanging up, I had an email and a phone call from Kelly acknowledging the mistake and telling me they were good to go on all the incentives. They gave me a bottom line price via email on the exact car I wanted (even installing specific options on the car that I was interested in) and honored it to the letter when I arrived at the dealership. Papers were signed in less than 45 minutes and I was out the door. Not once did anyone attempt to change prices, upsell, or otherwise sneak something in at the last minute. I didn't take the car that day (odd, but true) and I lived an hour and half away from the dealership. When ready, Rob drove it up from the dealership to deliver it to me in person. Again, this dealership has provided the best new car buying experience I've ever had. If you are in the market for a new Mitsubishi and within 200 miles of Slack Mitsubishi at the very least email or call for a qoute. Thanks again Rob, you guys rock! By the way, the car is fantastic!

Customer Service
Quality of Work
Friendliness
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Overall Experience

Employees dealt with

Rob Nienke, Patty Slack, Kelly Padgett
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