"In love with our first family car "
My husband and I was looking for a family car since last year 2016. We completely fall in love with the Mazda cx5 but unfortunately at that time we wasn't able to make the car purchase due to other bills we had. We were help by Danika Busha. She was amazing and totally Understandable. She gave us her business card and told us to come back to her whenever we were ready. And did.. on July 2017 we came back and talked to her. This time we were completely ready to buy our first family car since we are planning to start our little family. Completely love the support.
"Good until the sale, very bad after."
We agreed to purchase two new cars from Shortline. The prices were good. We were fairly happy with the process until the sales were made.
All of the information they requested "to make the sale go smoothly and quickly" was provided to them the week before. But on the scheduled day, it took over 6 hours.
After a lot of pressure, we agreed to purchase the additional insurance coverage on one of the vehicles. Later that same day we informed Shortline that we decided to cancel the coverage. We were told no problem and the cost of the coverage ($3,600) would be credited to the loan. It has been 6 weeks and they still have not done it. And now they need us to resubmit paperwork we submitted to them 6 week ago. They won't even tell me how that happened.
They also happily agreed to take our VW diesel car to a dealership a few minutes away for the scheduled buyback about 10 days later (we are from out of town and this saved us a lot of driving). They didn't do it. Evidently forgot or it was inconvenient. No one even called to let me know.
The same people that before the sale would quickly respond to calls, messages, texts and emails, immediately began ignoring all of them! The disregard of customer service, and even common courtesy, is almost unbelievable. Any savings in price was not worth this.
Shortline Mazda does not deserve your business.
"In and out "
Shortline couldn't have been more of a pleasant experience for us. We came to Jason with an exact car in mind and an offer to beat and within minutes he had the car picked out and an unbeatable offer laid out before us. We literally showed up, signed away, and drove off. An amazing experience with an equally hospitable and exciting crew. Couldn't be more satisfied.