Honda Carland North, sold me a car that was illegal to sell, then were rude, unprofessional, and did everything they could to cheat me. I was desperate to buy a car because my last car was stolen. Saw Honda Carland North had a car for sale, similar to my last car. Bought used Acura and within a month the O2 sensor light went on. Took the car to the closest Acura dealer and found out my car was missing a catalytic convertor, an expensive part. Did some research and found out, it is illegal to sell a car without a catalytic convertor. Called the Honda Carland salesman that sold me the car and explained the situation. Several times he tried to explain to me that the car didn't even require a catalytic convertor. When I didn't buy his explanation, he got very mad and finally said "that's the chance you take when buying a car as is off the lot". The law states, even under "as is" status, a car can not be sold without a catalytic convertor. Finally, I told the salesman I would report the matter to the BBB and the Consumer Protection department. He didn't seem to care. I also asked the salesman to have the General Manager to call me back and discuss the matter with him. Of course, I didn't get a call back. I called the dealership twice more. Neither call was returned. Not calling me back, I saw as pretty much a admission of guilt. I even called Honda and although they were interested in hearing my complaint, they didn't really care to do anything about it. I then filed complaints with the BBB and "Governors Office of Consumer Protection". Of course, no one at Honda Carland North would return the calls. Finally, the Consumer Protection office sent a certified letter to Honda Carland North demanding a written response to my complaint from the General Manager within 5 days. The dealer finally responded by offering to fix the car. It took me two months to get this fixed. I was a loyal Honda customer for almost 20 years, but this dealer experience was so bad, I will never by buy a Honda product again. Way to go "Honda Carland North"!
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