I am a buyer from North Carolina. I was referred and encouraged to visit the website by a friend, who had a prior successful purchase from the dealership. Showcase Imports website captured my attention as it displayed elegance with a pristine look, as well as their reasonable prices. I was able to view and search for inventory on line, which minimized travel and less time spent on site. While visiting the dealership, I was greeted with professionalism and a spirit of excellence. Customer service was outstanding from my initial experience in finding and purchasing my dream vehicle.
Janice Parker ensured my satisfaction by follow-up and survey of services rendered. In fact, after noticing a censor light, I contacted Ms. Parker to make her aware. Ms. Parker immediately had a driver from the dealership to pick my car up for servicing, while providing me with a rental car.
After two months of purchasing my vehicle, Ms. Parker notified me of a scratch on the bumper of my car, which I had not noticed. The dealership had someone on staff to pick the car up, provided me with a rental, and returned the car within two business days. I appreciated the honesty and integrity of the dealership.
In addition, I inquired about the servicing of an oil change approximately ninety days after the purchase of my car. I received service without any additional charge, along with a free rental car. I was impressed at the fact that they traveled to me, approximately 80 miles one way, on three separate occasions to ensure my satisfaction as a buyer.
My experience has been total satisfaction. Showcase Imports has established a client for all future purchases.
I am impressed that after 17 years of service, I was only able to find two listings that were not satisfied with the services of this dealership, which leads doubt in my mind of the accuracy of those two negative reviews.
Thank you and God’s continued blessings.
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