Read Reviews Silver Star Cadillac

Silver Star Cadillac

Silver Star Cadillac

3601 Auto Mall Drive
Thousand Oaks, California 91362


(805) 267-3200

Silver Star Cadillac
Manufacturer: Cadillac

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    5.0
  • Pricing:

    4.9

24-Month Rating

based on 80 reviews

4.9

4.9 out of 5

80 lifetime reviews

Silver Star Cadillac

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Certified: Silver Star Cadillac

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Silver Star Cadillac has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 10:00 AM - 6:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Our Amenities

rwreiner
5/12/2013 6:35:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Peter BacaPeter Baca
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Silver Star Cadillac:

Purchased a 2006 Cadillac CTS and a 2013 Cadillac ATS from Peter Baca and have been very pleased with the service. The service department as well has been a good experience.

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Response From: Silver Star Cadillac
Added: 5/14/2013 1:18:33 PM

Thank you for letting us know. Peter is truly an asset to us and we are happy to have him as part of our Family.

Thank you for your loyalty to Silver Star Cadillac and Peter.

Enjoy your ATS!

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GailLercel
5/6/2013 5:52:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Frank TepesanoFrank Tepesano
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Silver Star Cadillac:

I absolutely love my new XTS. This is my first Cadillac but it definately won't be my last. The entire experience has been great from my first test drive to the day of purchase. I originally planned on buying a Lexus but decided to check out the new Cadillac before making my decision. Frankie took me for my test drive. He was polite, friendly and very knowledgeable about every aspect of the car. He was extremely patient explaining the technology and CUE. He told me I could come in for as many refresher courses as I needed; never making me feel incompetent as a women who isn't real high-tech. Silver Star is a great dealership with nice people, including the guys that wash my car weekly, they always have a smile. Thanks again Frankie for making my first Cadillac experience a great one.

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Response From: Silver Star Cadillac
Added: 5/14/2013 1:17:40 PM

We are so glad that you are loving your XTS and happy to know that you received excellent service from Frankie!!

Thank you for your kind words and enjoy your XTS!!

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Elsacar
5/1/2013 6:52:34 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Peter BacaPeter Baca
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Silver Star Cadillac:

I wanted to add that Peter is the most knowledgeable sales person I have ever had the pleasure of dealing with. He is willing to answer even the smallest question without any hesitation.
Peters demeanor is friendly and professional. He is the type of person that you would want to talk to even if he was not assisting you with the purchase of a vehicle.

The time I spent at the dealership seemed to fly by. I was given a wealth of information and allowed to control the pace of the negotiations.
If you want to purchase a vehicle and really want a great experience, this is the dealership for you and Peter are for you.

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Response From: Silver Star Cadillac
Added: 5/14/2013 1:16:41 PM

Thank you! We appreciate your kind words about Peter and Silver Star Cadillac. We look forward to being of service.

thank you again

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mstein12345
4/3/2013 6:05:33 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nasir KhanNasir Khan
Frank TepesanoFrank Tepesano
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Silver Star Cadillac:

Best car buying experience I have ever had; and I have definitely had my fair share of new cars...Between Frankie and Nasir, I was very well taken care of. Very knowledgeable, friendly and patient...I stumbled into Cadillac because I saw the new ATS, I have never seen one before and it caught my eye...I met Frankie, we went on a test drive, and I must say, Frankie is the reason I switched to Cadillac from BMW...He was so knowledgeable about every aspect of the car, esp the technology and CUE, patient and basically an expert on the vehicles...I was sold at that point; this was after test driving Mercedes and BMW same day. Great group of people at Silver Star...Even after the purchase, they have been there for me. Thanks guys, very happy with my experience and new ATS!!!

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Response From: Silver Star Cadillac
Added: 5/14/2013 1:15:47 PM

Thank you kindly for your nice words...we are so glad that Frankie provided you with excellent customer service!! We hope you are enjoying your ATS!

Twitter
FinbarrONeill
3/1/2013 7:48:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Peter BacaPeter Baca
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Silver Star Cadillac:

Peter Baca and the Silver Star team have delivered an exceptional experience in the purchase of our new Cadillac SRX. The product demonstration was thorough and professional. The level of product knowledge was high; the answers to our questions were patient and courteous. The specification that we wanted was not in stock and not available in other dealer inventory in the Western Region. The team patiently explained the ordering process and provided a realistic timetable. The pricing was excellent. The trade-in value was reasonable. The closing and document sign-off process was crisp, prompt and without pressure. The delivery was thorough and unhurried with an offer, reiterated again afterwards by a reminder e-mail from Peter, that he would be delighted to provide an explantion on any features not understood. I can recommend Siver Star Cadillac, Peter Baca and the team without reservation. This is truly top tier service.

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Response From: Silver Star Cadillac
Added: 3/11/2013 2:22:11 PM

Thank you very much for your kind words. We will make sure to convey them to Peter and our staff. We are so glad you felt comfortable...we look forward to being of service.

Thank you again.

Twitter
caddie13
2/28/2013 12:26:06 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Frank TepesanoFrank Tepesano
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Silver Star Cadillac:

Frank was very helpful in our purchase of our new cadillac. He is very knowledgeable and awnsered every question in great detail. I have talked to Frank several times with questions abour our new cadillac. Each time he went above and beond to awnser my question. I am looking forward to my next purchase at silver Star cadillac and Frankie as my salesman. It was a pleasure. Thank you tim Bennett

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Response From: Silver Star Cadillac
Added: 3/11/2013 2:16:51 PM

We truly appreciate your taking the time to leave us such kind words about Frank. We have relayed them to him as well!

We hope you are enjoying your Cadillac!!

Twitter
igostavro
2/21/2013 10:24:22 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Peter BacaPeter Baca
Nasir KhanNasir Khan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Silver Star Cadillac:

Peter was very helpful and patient in helping me by a new Cadillac ATS. He answered all my questions, allowed me a gratuitous number of test drives and never made me feel pressured. The sales manager, Nasir Khan, was also very accomidating! If you are looking to buy a new Cadillac, look no further than Peter Baca at Silver Star Cadillac in Thousand Oaks!

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Response From: Silver Star Cadillac
Added: 3/11/2013 2:15:35 PM

Thank you for taking the time to leave your kinds words about Peter and Nasir: We are lucky indeed to have such a great staff with us.

We hope you are enjoying your Cadillac!!

Twitter
lindaerck
2/11/2013 1:57:50 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Peter BacaPeter Baca
Thomas LekoThomas Leko
Mel OtteMel Otte
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Silver Star Cadillac:

From the time we walked in the door my husband and I were impressed with the dealership and it's employees. They understood exactly our needs and limitations and went to great lengths to meet them. The vehicle we purchased is the CTS 3.6 sedan Premium model in the White Diamond Ice exterior with the Cashmere color interior...and we absolutely love it! So much so; that when the lease is up I may just ask my husband if we can buy it out of the lease! Thank you, thank you, thank you!

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Response From: Silver Star Cadillac
Added: 2/11/2013 2:01:31 PM

Thank you so very much for your kind words. We are so glad that you love your CTS and that you are happy with your experience with Peter, Thomas and Mel...I will make sure they are notified about your comments.

On their behalf and everyone at Silver Star, a great big THANK YOU!

Enjoy your CTS!

Twitter
drewmaness
1/14/2013 7:06:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Peter BacaPeter Baca
Heather GonzalezHeather Gonzalez
Nasir KhanNasir Khan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Silver Star Cadillac:

Great working with Peter and the Silver Star team. Peter was excellent, knowledgeable and honest. His no pressure sales sealed the deal for me. Thanks Peter and the Silver Star Team.

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Response From: Silver Star Cadillac
Added: 1/22/2013 2:54:34 PM

Thank you for your kind words....we will convey them to Peter and our Sales Team.

It is a pleasure to be of service and remember we will always be here for you.

Enjoy your Cadillac

Twitter
kbrown033
1/6/2013 7:58:12 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Thomas LekoThomas Leko
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Silver Star Cadillac:

I dealt with Tom and Eric Ford and everything was great. I left with a 2013 ATS and I am very pleased. All my friends love the car, thank you again.

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Response From: Silver Star Cadillac
Added: 1/22/2013 2:54:11 PM

Thank you for taking the time to write your kind words about Eric and Tom...we will make sure to convey them to both.

We hope you are enjoying your ATS and we look forward to being of service!
--------------------------------------------------------------------------------

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