We were trying to buy this Black GL 450 and we have been talking with the Salesman about this car, but when we got there it wasn't the car we had expected. I told him it was supposed to be a black one. He said "Oh, Marian didn't tell you? The black one has been sold!" Marian never mentioned anything about the car being sold. The whole entire time we were calling each other and talking about this car, the salesman never mentioned about the car being sold. I felt so cheated, stupid, and lied to. Well, you know salesman, they always lie.

I emailed the Salesman about the garage door opener system to the car not working and he never responded. I waited for two weeks for him to respond, so I emailed him again. We'll see if he responds.

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Greg Jarvis was absolutely incredible. Working with him is how a sales experience should be. Very smooth and stress free transaction. Greg puts his best foot forward to get you the best deal possible right off the bat. no haggling back and forth.

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Ryan Huffman was the first dealer to follow up with me after entering what I was looking for into the USAA Buying Service program. Even though this dealership was further away than others, I had a good feeling after calling Ryan back and talking to him. I told him that I wanted to test drive both the Jaguar XK Touring Coupe and the XK convertible. He said they would be ready when I arrived and they were. He also let me and my fiance take to car for a test drive, by ourselves for as long as we wanted.

After we test drove the car and decided to buy it, there was no haggle over the price. They buying process was very courteous and expeditious and we drove the car home that evening.

Any questions about the car since purchasing it, have been handled quickly and professionally.

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I live in the bay area and was looking for a used Jaguar XF that will fit my budget. Searching the car using Jaguar's search tool and found the perfect car except it is at Thousand Oaks! That's 400 miles away from where I live. Not knowing anything about the dealership, I decided to give them a call anyway. Surprisingly, they were very responsive even though they knew I was 400 miles away. Immediately, Russell(Greg's assistant) was able to get me everything I needed. In less than a week after I got the detail information about the car and the OTD price, my wife and I decided to buy a one way ticket to visit the dealership.

When we arrived at the airport, right away, Russell contacted me and was on the way to pick us up. He actually drove about 30min to get to the airport. Talk about service! I was quite impressed with the service already, but had my doubt bcos Russell is a very young sales person. When we got to the dealership, the car was still in the shop for detailing, so we started the paper work. In about an hour, we were done with the paper work, so we got to talk to Greg n Russell more about the experience.

This is the first time I've bought a car through internet not to mention it was 400 miles away. I could have had the car delivered to us for $400, but I wasn't going to pay so much money for a car that I never drove before. I tell you, the experience was so pleasant that I will never go to any local dealership and sit there for hours and hours trying to negotiate the price again! Not to mention some of the snobbish sales people in the silicon valley. Both Russell and Greg gave me the best experience buying a car and I strongly recommend this sales team to anyone. The trip was definitely worth it. I have to give a lot of credit to Russell. Being such a young sales person, his attitude and potential is terrific(keep up the good work).

It's been more than 2 month since I drove the car back from Thousand Oaks. It passed the 400 miles test so far and I still cannot find any flaw in this use car. What a car, what a deal, what an experience! Thanks!

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Jason my service consultant and the technical staff headed by Jon and Cliff are extremely helpful and professional in their approach in solving technical problems experienced in my Jaguar.
Thank you all.

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what is better than the best? i went into the dealer not really looking for a jag and i walked out with a beautiful car and a better deal. i previously had a bmw 750 and a mbz s500 this is a more exhilerating experience--ck out greg, he will take care of you.

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Greg Jarvis was a man I met accidentally. I was trying to see about buying a car and the Mercedes sales person basically said no way you cant swing it and these cars don't discount. I walked over to Jag and started talking to Greg. He was like sit down. Lets see what we can do. It didn't work out that day. The next week I went to buy a Honda for a family member because I thought "its cheeper and a good car". I asked the Honda guy to look into what my trade would be. Then I sauntered over to see Greg to say hello. In about 15 minutest I was buying a Mercedes. By about 4pm (six hours later) the Honda guy finally called me back and my response was "I told you I was going to buy a car....I just bought a Mercedes" Great experience with Greg. He is trying to figure out a way to get me the original car I was looking at and it will be my second in about two weeks. Thans Greg

I give greg fives on all fronts for the work he did converting a no into a yes, a honda into a mercedes and closing what I believe to be a great deal.

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I just purchased my first Jaguar...XJL PORTFOLIO-EXECUTIVE PACKAGE ...from Marian Dailey ... and my partner Brian Dahl just purchased an XF supercharge pre-owned from Marian to... turning us into a Jaguar Household... I want to "Thank Marian" for her time,honesty and her consistent efforts in making my experience FIRST CLASS.... receiving my car was such a pleasure with Marian and the time she took with me at that time was so helpful but her commitment to me for further issues or concerns with my XJL is just one of the reasons, you should purchase your next car with this ultimate team of individuals .... Everyone was amazing .... truly a well groomed team working with each other with such personal care and most of all without pressure ..... I LOVE MY CAR and most of all .. I am so happy to have found the best dealership with" INTEGRITY "

I OWN A UPSCALE BUSINESS AND STAND BY THE SAME INTENT AND WILL TELL EVERY CILENT ABOUT MY EXPERIENCE AND WHY THEY SHOULD VISIT SILVER STAR IN THOUSAND OAKS .....

MUCH THANKS TO EVERYONE..... YOU TO "GREG" THANKS!

DANIEL COMBS

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The reason why I have given this dear such a great rating is because of Mariam, and the way she handled the sale of my certified pre-owned jaguar xf. Also the finance department was great, Tara was so helpful and quick and easy. I'm very happy with my purchase and I would recommend this team and dealer to everyone. I look forward to purchasing my partners xjl in the next month from them.
Thank you for the great experience, and also thanks to Greg for being himself.

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I just purchased a 2012 XJL from Silver Star Jaguar in Thousand Oaks.
I have purchased many luxury vehicles in the past years. I visited quite a few dealerships, before deciding to purchase a new Jaguar.
The most important things to me when buying a car are honesty and service. I am happy to report that I found both of these qualities at Silver Star Jaguar. "The salesperson that helped me was; GREG JARVIS." He was both courteous and knowledgeable.
He answered all of my questions and he worked with me without using pressure to acheive a deal that would meet both of our criteria. "I really appreciated the way he handled the purchase." In this day and age it was a pleasure to do business with a man that respected my views and helped me to understand his.
"I was treated fairly and with respect." That is all that any customer hopes to receive.
"As a result of my experience; "I would feel confident to recommend Silver Star Jaguar and Greg Jarvis to anyone and everyone I know.
"They truly are the BEST!"

Sincerely,
Sidney Niekerk

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