Smart Center Boston, a Herb Chambers Company

Smart Center Boston, a Herb Chambers Company
259 McGrath Highway
Somerville, Massachusetts 02145
(617) 591-2600

Manufacturer: smart

Most Reviewed Employees
There are no Employees listed for this dealer yet.
Need a New Car?

Dealership Amenities
Free Local Shuttle Service
Free Apples!
After Hours Drop-Off
Cable TV
Cable TV
Customer Lounge Area
Customer Lounge Area
Drive-In Service
Drive-In Service
Express Service
Free Coffee
Free Coffee
Free Drinks
Free WiFi
Free WiFi
Instant Financing
Parts Store
Parts Store
Pet Friendly
Rental Car Service Onsite
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
3 Reviews
Smart Center Boston, a Herb Chambers Company

Overall Score: 5 Star Rating4.8



About Smart Center Boston, a Herb Chambers Company
Certified: Smart Center Boston, a Herb Chambers Company
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Smart Center Boston, a Herb Chambers Company has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Smart Center Boston, a Herb Chambers Company
Welcome to smart center Boston, the Hub's source for the smart fortwo. We are conveniently located 1 1/2 miles from downtown Boston, immediately adjacent to Mercedes-Benz of Boston.

We carry the full line-up of the smart fortwo, and both our factory-trained technicians and parts representatives are here to keep your smart car in top shape.

All of us here at smart center Boston look forward to serving your needs now and in the future.

Jeff Davis
General Manager
smart center Boston


kdjSmart
10/18/2010 10:45:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kindy

My Review of Smart Center Boston, a Herb Chambers Company:
Came in on a holiday weekend - but got "full service" from Kindy and the rest of the folks at the Smart Center.

We have parking permits/stickers where I live - so swapping a car can create a bit of a nightmare - as you need all your paperwork squared away before the city will give you a new sticker. Kindy and the team were great - and they spent a lot of time on the phone with my insurance carrier to save me a couple of extra trips.

As part of this sale, I traded in an older vehicle. I checked Kelly/Edmunds before I went in - and the trade-in manager gave us a fair and reasonable trade in value.

So - one week in and we are very happy with the car, and very happy with the dealer.

If you are looking for a smartcar - I suggest you give Kindy a call and see when she might bring Romeo (jack russell terrier) in.... he's worth a trip alone!

Share on Facebook

Was this review helpful to you? Yes | No
stevenrbenson
8/7/2010 12:20:40 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kindy Chiang

My Review of Smart Center Boston, a Herb Chambers Company:
Kindy was great - friendly and informative and we didn't feel pressured to buy. She was very helpful finding the perfect car for us! They're not the easiest dealership to find, since they're not easy to see from McGrath Highway, but they're worth the trip.

Share on Facebook

Was this review helpful to you? Yes | No
williamtremblay
6/22/2010 10:12:36 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Whitelaw

My Review of Smart Center Boston, a Herb Chambers Company:
I have been looking at the smart vehicles for over a year, thinking that I would like to get one. I initially went in just for a test-drive, but I was immediately hooked on the car. Todd Whitelaw was my sales rep, and he did a really marvelous job of introducing the the car to me. He was intelligent, friendly and persuasive, but not in a pushy or offensive way. I asked a lot of questions, both relevant and whimsical, and he answered patiently. What impressed me particularly was that he admitted when he did not know the answer, unlike many sales people in the automotive business. Though my decision to buy the car during the first visit surprised me as impulsive at the time, I am delighted with the car and have no regrets whatever. Todd and the other staff have been uniformly helpful and courteous, and made the process of buying a car an enjoyable one.

Share on Facebook

Was this review helpful to you? Yes | No