Reason for Visit: Service
I recommend this dealer: No
My Review of Smicklas Chevrolet Buick:
I bought a new 2004 Monte Carlo from Smicklas in May of 2004 with the extended warranty. In the summer of 2006, I began to have trouble with the engine cutting out randomly, about once every two weeks. I took it into Smicklas to get it fixed, and they could not figure it out. They told me that if it got worse, bring it back and they would fix it. They said that since I was still in warranty and they could not figure out what the problem was at the time, they would cover it in the future, even if my warranty ran out. Three days ago I took my car in again for the same problem, and they said the "crank sensor" is bad, and it's going to cost $270 dollars to replace, and they will not cover it because I'm out of warranty and the crank sensor is not the same problem I had before. My question is, how do they know that this is not the same problem I had before if they never found out what the problem was to begin with? I called Chevrolet customer service, and they told me that when the crank sensor goes bad, it goes bad all at once, and you can't drive your car anymore. They said there is no way the crank sensor can go out slowly over a year. Well the only problem with that is, I drove my car to the shop to have it fixed! I went up to the dealership and got my car back, I've put about 50 miles on it since and it's run just fine.
Earlier today I called up Smicklas and I asked to talk to whoever was in charge, and they referred me to Gary Williams, who I'm told oversees Smicklas and a few other dealerships in the Oklahoma City area. Gary told me that the diagnosis sounded like it was probably wrong, but he said he had no reason to help me. I couldn't believe what he said next - He said, "Why should I help you? You're already mad at us, you're not going to be doing business with us in the future, so why should I pay to have your car fixed? I might as well throw the money out the window."
I think that basically says it all. Smicklas wants your money, and that's all they care about. If you want to get treated fairly, and don't want to be lied to, I'd go somewhere else.
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