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Smith Cairns Subaru - Yonkers

900 Central Park Ave., Yonkers, New York 10704
Sales: (888) 318-1086

Makes: Subaru|Service Center
 
0% Recommend

Overall Rating 1.8

4 Lifetime Reviews

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Smith Cairns Subaru - Yonkers
4 Lifetime Reviews
Smith Cairns Subaru - Yonkers Info
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4 Dealership Reviews
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BossVmax
4/13/2014
Reason For Visit
Service

"Ex Customer"

BEWARE !! I brought my 03 Forester to Smith Cairns Yonkers for service. A week ago The Forester developed a misfire , hesitation under acceleration , rough at idle and cruising. Dropped the car off at service they diagnosed it as a defective PCM (Power Control Module) $1200 est for repair. I told the rep (Brandon) not to do any work that I would come in pay the Diagnostic fee and be on my way. He then told me I needed 4 tires and that they had them in stock. The car isn't running right the last thing I need is 4 new tires. He then said there is a nail in my rear passenger tire and they could plug it. Once again "dont touch anything else" ......... When I got there Tire is flat no sign of a nail (I doubt if there ever was one). Car is running rough and Im out $125 diag fee. I head straight to Auto Zone the next day , FREE Diag tells me to do a basic tune up. I started with 4 plugs for less than $10. The hesitation is gone. Drove to Vermont avg 70 mph and 25 mpg for the weekend. I will never ever go back to these thieves at Smith Cairns Subaru Yonkers and you shouldn't either.

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I Recommend This Dealer: No

Employees dealt with

Brandon

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2
Lynne8002
7/26/2013
Reason For Visit
Service

"One word - EXPENSIVE. They charge significantly more for..."

One word - EXPENSIVE. They charge significantly more for repairs than any other Subaru dealership I have been to. They charge $118 just to look at your car to diagnose a problem. Any repairs you get are on top of that, which is absolutely ridiculous. Any repair is VERY expensive, as well. Wish there was another Subaru dealership closer.

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I Recommend This Dealer: No

Employees dealt with

Ed

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zhongweiwu
6/02/2013
Reason For Visit
Service

"I had a side hit on a 2005 Subaru Imprezza WRX. Should..."

I had a side hit on a 2005 Subaru Imprezza WRX. Should be a simple body job of no more than $6-7,000. Instead, they kept taking the instrument panel in and out, and eventually totaled the car. Throughout the process, they lied about the status of the repair, never told me what they were doing, and stringed me along for 2 months. It's a total disaster of experience. Thankfully I had the insurance cover it, but it was a horrendous experience.

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I Recommend This Dealer: No

Employees dealt with

Service Department

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1
Ollie73
2/23/2013
Reason For Visit
Sales (New)

"About two years ago I bought a Subaru 2011 Outback from..."

About two years ago I bought a Subaru 2011 Outback from Smith Cairns. I appreciated the good price that they gave for the vehicle. Beside that though, unfortunately there have been several instances, which lead me to be extremely sorry for the fact that I ever purchased a vehicle from SMith Cairns. The first, much more serious, was a fact that apparently Smith Cairns never sent the form to DMV indicating that I no longer own the trade-in vehicle. The new owner of my trade in got into an accident with my old car before he ever registered it, and the fact that I remained the owner of my previous vehicle in DMV's books has caused me tremendous trouble with various insurance agencies and officials. I called into Smith Cairns to ask that they would fix this, and I was told that it is taken care of, but a few months after the call I was still getting the inquiries from the insurance agencies regarding the trade-in I no longer owned, saying I am still listed as the owner of that vehicle. To date I still don't know if I have been removed from the books, and I cannot do that without Smith Cairns apparently. I am busy, so while I should be calling them again about this matter, I have very little motivation to do so since Smith Cairns apparently cannot take care of business. The other incident I discovered just today, when purchasing the vehicle, I was asked if I wanted the bigger or smaller tow hitch. I am originally a foreigner, and in Europe they just have a single size, so I said I would prefer "the bigger" hitch. The whole tow hitch I knew would be for a future purpose. Now is that future, when I am trying to purchase a bicycle rack for the hitch. And of course what I am finding out is that I have the 1 1/4 " hitch, which limits very much my choice of the bicycle rack that I can get, as most of the 4 bicycle racks require the 2 " hitch. If I lived in New York, I would go in and request that they change the hitch, and would have shown up to make sure to get the paper work done concerning my previous trade in. I live in California now, so that makes it impossible. For anyone purchasing a new vehicle in NY area, go to some other dealer besides Smith Cairns.

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I Recommend This Dealer: No

Employees dealt with

Tim Steele

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