After my 2015 Ford Escape was stolen, I was very much looking for a new Subaru BRZ. I emailed and called to meet with a salesperson to show me the BRZ that they had in stock, which was told to me was still available. When I arrived at the showroom, I was completely ignored. There were 4 salespeople in the dealership. No one came to greet me, or ask me if I needed anything. Nothing. I finally got annoyed and as I was standing right next to the car, I called the dealership to see who would answer the phone. Someone did, and I waved to them and said, yes I'm standing right next to the car and no one has even approached me. He apologized, however he brushed me off and said he was with another customer, which was understandable, and just handed me off to someone else.
The next person, I believe his name was Mr. Pena, was one of the salespersons just sitting right behind me doing nothing. Another customer came after me to ask about the BRZ and he just stopped taking care of me to talk to him. What was that about? Then when he was finished he came back to me and with his disinterested disposition just popped up some figures on a screen and was like "can you see this?" I was already sick of him at this point, and told him NO can you print it out so I can have a copy? I mean come on? Is this how business is conducted? So impersonal, and rude.
Little did he know I was ready to take the car without any negotiations because since my car was stolen, I was in need of a vehicle right away and was willing to pay cash. I felt like because I was a woman buying a BRZ, I just wasn't taken seriously or with respect.
Then as he's printing it out, another salesperson tells him from across the place that the car had already been sold the day prior. OK. If I called to meet with someone for that specific car in the morning, why couldn't someone call me to tell me that the car was sold, so I didn't have to waste my time driving there?
So in the end I left that dealership, threw out the printout and his card in the nearest trash can. I went right over to the Ray Catena Lexus dealership in Larchmont where they were incredibly friendly to me. They took their time and explained everything, even if I knew, they wanted to be thorough, and they were.
As a result, I'd like to thank the salespersons at Smith Cairns Ford/Lincoln/Subaru, because if it wasn't for their lack of interest, I wouldn't be driving my brand new Lexus RC 350. So up yours. Next time know your inventory, treat everyone equally and with respect.
I won't let ANYONE I know go to this dealership.