Smithtown Nissan

Reason for Visit: Service

I recommend this dealer: No

My Review of Smithtown Nissan:
I brought my car in after making an appt and left it there on a wednesday night while I was on a business trip. The service department called me and asked if I had an appointment on thursday morning. I said yes i spoke to you about the appointment remember and the guy says yes. my wife talks to them thursday and they say we will call you later today with the info on whats wrong with the car. WE know whts wrong with the car. it has 3 recalls on it. Whatever. Saturday morning I get home from my business trip and I call at 8 am assuming the car is done and they tell me they havent looked at it because i didnt have an appt. i tell them again that i did that i spoke to someone on thursday and they say ok we will look at it today. at 3 they still havent looked at it and will call back by 4. theynever call back and when i call they say it hasnt been looked at because i didnt have an appt. i am now picking it up after its been there for 3 days and it was never looked at because apparently i had no appointment.

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