Auto Motion Inc

Got a car 8/20/2022 and from the time we got it until now its in the show every few months and the warranty they sold us covers NOTHING just a scam to get you to pay more. They reset the engine codes for sal its in the show every few months and the warranty they sold us covers NOTHING just a scam to get you to pay more. They reset the engine codes for sale because after having problems we hooked the car up to read codes and it was a list of issues with the car. Power steering rod rusted the power steering fluid container was cracked and pump busted as well. But the biggest issue is the fact they sold a car where the EMC VIN didn't match rhe cars vin so the cars key couldn't be programmed and the steering lock is also broke. 3k to get fixed but would have been nice to know when buying the car. They didn't offer a car fax but should have walked away when we saw it was a bottom line "dealership". Save your money and go anywhere else especially if you want a reliable car. The cars look good on the outside but internally is a complete mess you will spend more fixing the car than it's worth the warranty they sell you doesnt cover anything major so skip that is really sucks find one on your own its guaranteed to be much better than what they offer. They don't care when you call to let them know the issue they tell you to call the dealership. Same your money and time and skip this place Victoria is the worst when it comes to customer service. Chances are car maybe stolen or junk parts from junk yard to hold the car together for a lil while. More

Although I did not purchase from them, they were quick to answer my inquiry about the car. They also provided both a map and written instructions on how to get to their dealership. answer my inquiry about the car. They also provided both a map and written instructions on how to get to their dealership. More

Lack of communication, applied online, have yet to hear from them, poor customer service. Now my information is just out there in cyber world from them, poor customer service. Now my information is just out there in cyber world More

We bought our daughter a Volkswagen Beetle from Clay Cooley in Richardson Tx. Great experience at a fair price. Ask for Herman he is very professional and will help you find the right car for the right Cooley in Richardson Tx. Great experience at a fair price. Ask for Herman he is very professional and will help you find the right car for the right price. Justin in Finance was very professional as well and it was the most comfortable experience I have had in a finance office. Very pleased all around with the customer service of Clay Cooley Volkswagen in Richardson Tx. More

Buying As -is never again 14000 cash for a 2006 cls Mercedes Benz 57000 miles sounds amazing right to good to be true.. whelp looks like I’m taking these people to court..8 months later car needs trans Mercedes Benz 57000 miles sounds amazing right to good to be true.. whelp looks like I’m taking these people to court..8 months later car needs transmission. 14000 cash car needs trans wow really..hoping that the lemon law in va stands by me my hard earn money wasted...I really trusted these people. More

Buyer Beware!!! BUYER BEWARE!!! We drove two hours to purchase a 2015 Volvo S60 from Snap. We loved the car but I was worried that instead of offering a warranty an BUYER BEWARE!!! We drove two hours to purchase a 2015 Volvo S60 from Snap. We loved the car but I was worried that instead of offering a warranty and/or a short return policy they only had a “replacement” policy. Fortunately, I had the foresight to negotiate a 7 day money-back guarantee for any major issues with the car. We immediately took the car to our local mechanic back in Charlottesville and were informed that it was a salvaged vehicle and that it would not even pass state inspection! Snap’s response to this was outrageous – they offered the following excuse that it was a clerical error and that the car needed only routine maintenance: “The person who entered the vin number for the temporary tags made a clerical error and forgot a “2”. That’s where the confusion on the salvage title come in. I have the title and it’s a clean car that simply needs rotors and a seal.” I read a number of reviews before we made our purchase from Snap and came across numerous “clerical error” complaints, but this is not a clerical error, it’s either total incompetence or fraud. Do not buy from this company unless you don’t mind buying a total lemon and wasting your time, energy and money! And if you do buy from them, be sure to negotiate a return policy otherwise you are stuck with getting a “replacement” car from Snap and that’s liable to be even more problematic than the first purchase! You should also think about a provision to require them to pick up the car if it fails inspection – how am I supposed to get the car back to this dealer when it won’t even pass inspection??? I’ll be filing a complaint with the BBB and posting warnings all over social media. Snap Auto is not to be trusted. More

Don't Fall For "Good Faith" Over Memorial Day Weekend (2019), I searched for Suburban’s through USAA’s car buying service, and located a 2017 Chevrolet Suburban located at this d Over Memorial Day Weekend (2019), I searched for Suburban’s through USAA’s car buying service, and located a 2017 Chevrolet Suburban located at this dealership (Snap Car Buying) in Chantilly, Virginia. I am a Marine combat veteran and live in northern Nevada. The Suburban had a Z71 package, which I specifically sought and found. The vehicle was reasonably priced with low miles. I communicated through Anthony via phone and text. Anthony did a great job. The problem presented itself as follows: Anthony offered to drive the Suburban to a nearby Chevrolet dealership, where I paid for an inspection. I thought this was great, as flying out to the dealership and doing that inspection by myself in person was not practical. After the inspection, I spoke with the dealership employee who did the inspection. He reported no mechanical or physical flaws with the vehicle. He commented the vehicle was flawless. I specifically asked for feedback regarding the vehicle’s physical condition, which he provided. With the vehicle’s inspection done, reporting the vehicle was immaculate, I went forward with financing and shipping the vehicle. I acknowledged, and signed, that I would be receiving the vehicle “as is” at that time (which again, was flawless). The vehicle was eventually shipped from the dealership to where I live (granted, for $200 more than I approved, but the dealership did reimburse me for the difference). When I received the vehicle, it was in great shape, minus two very obvious dents in the rear passenger side door and the rear passenger side fender well. According to the transport company’s paperwork, the dents were present and annotated when he picked up the vehicle at the dealership. Anthony text me the same carbon copy form, showing the dents were there when the transport company took possession of the vehicle. The two dents, then, happened somewhere between the time the vehicle was inspected and the time the transport company took possession of the vehicle, while the vehicle was in the dealership’s possession – not the transport company’s, or mine. I notified Anthony, who requested I get repair quotes, which I did – for the large dent on the door, and not the one on the rear fender well (this one was minor enough). The quotes ranged from $620 to $1,300. I provided those quotes to Anthony, who said he would give the quotes to Sasha and contact me. This is where I met resistance. I did not hear from Sasha over the next week or so, and eventually called in and spoke with her. Sasha was defensive and protested the quotes, saying a company nearby the dealership will remove “small dents for $25 and large ones for $50.” Sasha also said she did not know who was responsible for the dents. I explained to her the dealership was responsible, as the vehicle had no defects reported during its inspection, and the vehicle had known defects by the transport company at the time of shipping. Sasha said she would provide $200 in “good faith” (in her words) for the repairs. She asked, and I told her, I would not be satisfied with anything less than full payment for the repairs, as I had no liability in the issue. I asked Sasha if she would contact one of the repair shops I had gotten a quote from to possibly negotiate with them. Sasha said she would, and agreed to call me back. Sasha has not since contacted me and it has been two weeks. I feel it is obvious, based off her initial feedback, that she will not make the necessary follow-up and make it right. In “good faith,” the dealership should accept responsibility and make a reimbursement for the full cost of repairs. Since the dents, at the latest, would have been made known to the dealership when the dents were noted by the transport company, then I should have been notified and the truck’s dents repaired there for “$50.” If the dealership did not review that paperwork, then they should have. Word to the wise – you will meet resistance if you have a similar situation. It is unfortunate. People sing a different tune after money has changed hands. More

Awesome The service is awesome I would tell everyone to please visit Snap Car Buying. Megan & Anthony are the best , so if ever need a car please go too snap The service is awesome I would tell everyone to please visit Snap Car Buying. Megan & Anthony are the best , so if ever need a car please go too snap car buying Lee J. Gladney More

They seemed great until they sold the car out from under me. I am so disappointed! We spent months trying to find this exact car, because the same model saved my 15 year old daughters life. We wanted her drivi I am so disappointed! We spent months trying to find this exact car, because the same model saved my 15 year old daughters life. We wanted her driving this when she got her license. I sent my brother-in-law from a few towns over to check it out, I called back told them I wanted it. I got them my license and credit card information, and when I called back a couple hours later to confirm that everything had gone through, they told me that they had sold it to somebody else already. More

Easy & seamless experience; Missed out on 'final touches' Employees were great - kind, responsive, and fun to interact with. The process was extremely easy: Went online and found my car, requested information Employees were great - kind, responsive, and fun to interact with. The process was extremely easy: Went online and found my car, requested information, received a call from Snap, set up an appointment, put down a deposit so I knew it was mine, went in to see it/test drive, and drove home. The only negative I would highlight is that after driving home and over the next couple of days, I noticed a couple of 'finishing touches' that were skipped that would have been nice - the car had no windshield wiper fluid, there were napkins left in the glove compartment, and the windshield wipers were old, rusty, bare, and needed to be replaced. Other than those small details the car was brilliantly clean, well maintained, and as pictured/described. Will go back and would suggest. More