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South Bay Lexus

3215 Pacific Coast Hwy, Torrance, California 90505
Sales: (888) 235-1949
Service: (888) 235-3465

Makes: Lexus|Service Center
 
Excellent
93% Recommend

Overall Rating 4.7

52 Lifetime Reviews

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South Bay Lexus
52 Lifetime Reviews
South Bay Lexus Info
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52 Dealership Reviews
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Reason For Visit
Sales (Used)

"Exemplifies Why People Dispise The Car Buying Process"

I came into here after test driving the RX350 at another dealer. After negotiating and coming to an agreement on the price of the CPO vehicle (2013 RX350 VIN: 2T2ZK1BA5DC101183) it was time to test drive it. As soon as we drove off there was a very LOUD static noise coming from the passenger front speakers even though the radio was off. When I pointed it out to the sales rep (Ashik Mitha) he pretended he did not hear it and there was no noise. I was dumbfounded that he said that he could not hear it and proceeded to tell me that he is hard of hearing. Funny though, he heard every word of the negotiation process in the prior 2 hours and gave me no inclination of a hearing disorder. I took this as a direct insult to my intelligence and a reflection of the practice of this dealership. He finally acknowledged that there was a noise but stated that I should not worry as it is covered and I can just take it in and get it fixed. I AM SPENDING $40K+ (out the door) on this vehicle that is supposed to be CERTIFIED and I have to take it in immediately to have an issue fixed??? I explained that since this was an intermittent problem (the noise was coming and going) that I would have to possibly make multiple trips to get this fixed and I know the value of my time. He stated that they would not budge from the agreed upon price even though there was this issue. His response was "We have people who live in Palace Verdes who make $10M - $20M that come in here to buy our cars" xx! I told him I did not care about those people but I know my worth. He stated that I am the one that brought up value. Yes, I brought up my value not your other clients! I told him he lost my business and he got up and showed me the door. The next day I emailed the sales managers directly with another offer below the initial one stating that I do not want to deal with him and he should not get the commission. Let's see if the situation is remedied. Stay tuned. Update to follow.

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Employees dealt with

Ashik Mitha
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Reason For Visit
Sales (New)

"New lease"

Lexus South bay provided a great car buying experience. The sales staff (Lauren) was friendly and courteous. I was able to call ahead and check inventory and as soon as I arrived, I test drove the car and leased without having to wait at all. Service was great and the car was fully setup and detailed before I left. They also made it very easy for me to trade in my old car.

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Employees dealt with

Lauren Weisheit
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Reason For Visit
Sales (Used)

"Thank you Mr.Miguel Tinoco"

When we stop by Lex Torrance, we did not means we will buy a at that time. Since Mr. Miguel Tinoco kindly and professional service, we find the car we like. He spend a lot time with us. but we decided go to another dealer to look at. He did not mad with us. we went to couple different dealer, than compare the price and service, we decided come back to Mr. Miguel Tinoco. we brought Lexs is 250. we satisfied very much. we appreciate very much for Mr.Miguel Tinoco help and nice service. We highly recommend to choice this car dealer and Mr. Migule Tinoco when you buy car.

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Employees dealt with

Miguel/Tinoco
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Reason For Visit
Sales (New)

"Geico auto buying recommended SB Lexus and several..."

Geico auto buying recommended SB Lexus and several others. I selected SB due to Kevin's professionalism, client service, knowledge and interest in making my experience valuable. I had many questions to which Kevin responded with speed and truthfulness. He was diligent in making sure I understood all aspects of the buying experience. He took pride in his automobiles and explained all of the functions and features very well. He did not oversell but managed the engagement in a warm manner. He made the experience all about my needs, interests and choices. I chose Kevin of South bay over repeated sales calls from Beverly Hills, Valencia, Glendale and Keyes. Wonderful buying decision. Would recommend Kevin McDonagh to others.

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Employees dealt with

Kevin McDonagh
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1


Reason For Visit
Sales (New)

"I bought my new RX350 from Sandrena Schumacher. She was..."

I bought my new RX350 from Sandrena Schumacher. She was very professional, very informative and very patient with inpatient buyer (me) and very friendly. I am very impressed with her and am happy to work with her.

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Employees dealt with

Sandrena Schumacher
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Reason For Visit
Sales (Used)

"By far purchasing my 1st Lexus was the most pleasurable..."

By far purchasing my 1st Lexus was the most pleasurable car shopping experience of my life. SANDREANA provided me with red carpet service. She went out of her way to ensure a pleasant customer service experience. I highly recommend HER and the Dealership. I look forward to dealing with Sandrena again in the near future. Thank you, once again!!

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Employees dealt with

Sandrena Schumacher
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1


Reason For Visit
Sales (New)

"I held off buying a new car for a year because I dreaded..."

I held off buying a new car for a year because I dreaded the process. I had been to 3 other Lexus dealers before I came to South Bay. I found the process of buying my new is250 to be an absolute breeze here, mostly due to the amazing salesperson I was working with, Sandrena Schmacher. She was personable, professional and made buying my car a pleasurable experience. They didn't have a car in the color I wanted, so Sandrena got right on the phone, found me one at another dealer and then went to pick it up for me. Sandrena also made sure I knew how to operate all the features of my car, before I drove it off the lot. I got a fair price for my trade in and great deal on my new Lexus. I would highly recommend South Bay Lexus and particularly, Sandrena to anyone looking to buy a new Lexus. I am very happy with my purchase!

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Employees dealt with

Sandrena Schumacher
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1


Reason For Visit
Sales (New)

"Sandrena is the best dealer I have every met. Every..."

Sandrena is the best dealer I have every met. Every aspect was professional and most importantly, very friendly. I would highly recommend her to everyone.

Customer Service
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Employees dealt with

Sandrena Schumacher
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1


Reason For Visit
Sales (New)

"We purchased a new ES300h and were very pleased with the..."

We purchased a new ES300h and were very pleased with the excellent customer service we received from everyone we interacted with, especially Sandrena Schumacher. She went above and beyond by coming to our home to program our garage door opener and delivered a big red Christmas bow to surprise our family on Christmas morning. We love the car and will be happy to refer anyone we know to visit South Bay Lexus and ask for Sandrena!

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Quality of Work
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Employees dealt with

Sandrena Schumacher
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Reason For Visit
Sales (Used)

"Purchased a used car at South Bay Lexus and was treated..."

Purchased a used car at South Bay Lexus and was treated like I was buying the most expensive car on the lot. Sandrena was exceptionally helpful and friendly, and even brought the car by our home for a test drive. Best service and easiest car purchase I've ever made.

Customer Service
Quality of Work
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Employees dealt with

Sandrena Schumacher
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