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South Bay Volkswagen

3.0

40 Lifetime Reviews

3131 National City blvd, National City, California 91950
Call (866) 925-1279

Top Reviewed Employees

Christa De La Torre, Internet Sales Manager , South Bay Volkswagen

Christa De La Torre

Internet Sales Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Jesus Lopez, Sales Manager, South Bay Volkswagen

Jesus Lopez

Sales Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Roberto Lopez, Finance Manager, South Bay Volkswagen

Roberto Lopez

Finance Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Valente  Bahena , Finance Manager, South Bay Volkswagen

Valente Bahena

Finance Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

August 18, 2017

"Awesome customer service"

- Angel

So, i used to have my car serviced by Southbay volkswagen. Back then their customer service was awesome. Sanchez used to take care of that, and boy let me tell you, he is great. Recently I traded my car for another one there, for a really good price. Christa helped me do that, and let me tell you: customer service, still awesome. The process went smoothly and i m satisfied with my new used car lol. Some people under the pretense of being strictly professional, create a void between them and others. They become more strict than professional. A little like robots. Well Christa was the opposite of that. She was professional and caring. The opposite of fake. Devoid of hypocrisy. Sincere. Patient. Boy i went there unprepared for the trade, but she waited till i got my stuff together. If you use your car as a storage, you know the stress that goes along with moving your stuff from car to car. In the midst of that stress, Christa was there, helping me!!! I wanted the car that day, so she went out of her way to make sure i got it that day, and even stayed up late. And that s the characteristic of some one who loves her job and loves helping people. Christa, thank you. For everything.

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Employees Worked With

Christa De La Torre
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

June 07, 2016

"Bad customer service in the Service Department"

- VW Owner

People in the Service department were unwilling to hear me out or help me, never again will I take my car to them. I took my car that I had purchased with them about a year ago and fist of all they dis not ac, when I told them my panoramic sun roof had exploded on the freeway they automatically assumed it was a rock, which it wasn't, but were unwilling to listen and wanted to involve my insurance. Everyone kept saying different things and it was obvious they didn't care about the customer. So I took the car to another dealership 25 miles away where service was completely different. They were friendly and willing to help me and they are going to fix it. How could it be that they are both Volkswagen dealerships but with different outcomes.

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Employees Worked With

Service

July 07, 2015

"First Time Buyer Experience "

- astone167

Although it was stressful buying a new car for the first time, the staff at this location were very nice and always asked if there was anything they could do, even if they weren't directly assigned to help me. My direct sales staff was Max Smith and he was great!! Very funny, patient, and straightforward. He did a great job! thank you!

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Employees Worked With

Christian Cosio, Maximillian Smith

Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Automated Car Wash
  • Cable TV
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free WiFi
  • Shuttle Service
  • Television
  • Vending Machines
  • Rental Car Service Onsite