My Review Of South Bay Volkswagen:
I came to South Bay Volkswagen as a new customer and they rolled out the red carpet. The customer service was exemplary. I knew which car that I wished to purchase, and Archie Orozco, the sales manager, gave me a very fair price for a wonderful vehicle. He was not only professional and courteous, but warm and friendly. When Alberto Matamoros, the Brand Specialist, went over all of the features of my new car, he was every bit the professional as Archie, and also warm and friendly. If I could award 10 stars to South Bay, I would.This service was "above & beyond" and I look forward to many years of great service with the Service Department as well. I spoke to the employees in all of the departments, and every department was outstanding. I know I have many years ahead with South Bay VW as a very satisfied customer. The experience that I had with City VW was quite the opposite, which is how I ended up purchasing a car from South Bay. I had been a customer of City VW for over 15 years and had never experienced any negative service in all of the years that I was a customer. However, when it was time to purchase a new car, I experienced an absolute nightmare. The sales manager, Erik Mulhern, was every bit as bad as Archie was great. Having worked for many years in the front lines of customer service myself, I feel that I am in a position to be a good judge of what is needed to provide good customer service. Erik Mulhern does not fit the profile of what those qualities should be. Since he is the sales manager, his poor management skills infect the entire sales department. I am posting a positive review for South Bay, so do not want to go into every little detail of how bad an experience that I had at City VW. If you are looking to purchase a new or used vehicle, then South Bay is your "go to" dealership in the San Diego area. City VW is the dealership to "avoid at all cost". I am not familiar with the other dealerships in the San Diego area, but I can assure you that you will not get better service from them than you will get from South Bay. South Bay sets the bar very high, and you will be happy to become a customer of theirs. Even if South Bay isn't as convenient to where you live or work, it is worth driving the extra mile. I also should mention that I got a better price for my new car at South Bay, then I was able to negotiate at City VW. A car is a major purchase and the experience of buying a new car should be an enjoyable one. South Bay knows how to treat a customer. I have read online that car dealerships are notorious for treating women, young adults, and seniors as second class citizens. This shouldn't be but it does happen. Not so at South Bay. Whatever age or sex that you are, I can assure you that you will be treated with respect and dignity. So buy your new car at South Bay VW and drive away happy. I know all of my future trips for service will be just as exemplary and I am in good hands at South Bay. Thanks to everyone at South Bay for your great service!
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