South Bay Volkswagen

South Bay Volkswagen
3131 National City blvd
National City, California 91950

Sales: (866) 925-1279
Service: (866) 307-8743
Parts: (866) 307-8743

Manufacturer: Volkswagen

Most Reviewed Employees
Jaime Keyes Jaime Keyes
Sales Associate
Mario Hernandez Mario Hernandez
Sales Associate
Lloyd Ruby Lloyd Ruby
Sales Associate
Loren Cummings Loren Cummings
Sales Associate
Juan Reynaso Juan Reynaso
Sales Associate
Hani Hamdani Hani Hamdani
Sales Associate
Hugo Fernandez Hugo Fernandez
Sales Associate
Gaston Diaz Gaston Diaz
Sales Associate
Francisco Lopez Francisco Lopez
Sales Associate
Alex Scherer Alex Scherer
Sales Associate
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: 11:00 AM - 7:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
8 Reviews
South Bay Volkswagen

Overall Score: 5 Star Rating4.9



About South Bay Volkswagen
Certified: South Bay Volkswagen
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, South Bay Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About South Bay Volkswagen
Since our 1990 beginning, South Bay Volkswagen has been setting records in Sales, Customer Service, and Community Involvement. We are proud of our accomplishments. Our South Bay Volkswagen family is dedicated to continual development and to improve ourselves and our community.
To show how much we appreciate our customers we have put together a loyalty program. As a valued customer, you will receive several benefits from our Service and Parts Department. This is South Bay Volkswagen’s way of saying Thank You for your business.


Desde el ano de 1990, South Bay VW ha mantenido un crecimiento continuo en los departamentos de ventas, servicio y participacion en la comunidad. Estamos muy orgullosos de nuestros logros, la familia de South Baymore
VW esta dedicada al dasarrollo continuo de la cominidad y nuestro negocio.
Para demostrar nuestro enorme agradecimiento a nuestros clients hemos puesto en marcha un programa de lealted. Como cliente distinguido usted recibira diferentes beneficios en lol departamentos de servicio y refacciones. Esta es la manera de darle las gracias por su preferencia.
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wmejias
5/19/2012 3:12:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: filiberto espino

My Review of South Bay Volkswagen:
SouthBay Volkswagon has a very competent and professional staff. I just aquired 2012 VW GTI and I am extremely happy with my choice to go there. My sales person Filiberto Espino was very helpful, honest and knowledgeable. My highest recommendations to anyone seeking to purchase a vehicle at SouthBay!!

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Response from: South Bay Volkswagen
Added: 5/22/2012 1:44:16 PM
Thank You very much for your kind words!

esquivel
12/27/2011 3:33:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Alberto Matamoros

My Review of South Bay Volkswagen:
I am very satisfied with the experience i had buying my used vehicle from Alberto Matamoros at southbay volks. I have and will continue to recommend southbay volks and Alberto to all family and friends for their vehicle purchase. Everybody there at southbay was very nice and polite. The vehicle selection is great there i drove off the lot with exactly what i wanted. Thank you southbay for giving me the best car buying experience

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morenoc
8/16/2011 11:31:12 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jaime Keyes

My Review of South Bay Volkswagen:
Very professional person, worked with me to provide a great vechicle for my family, gave it his 100% and would strongly recommened to anyone. Thanks Jaime!

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eberleb
5/20/2011 7:43:30 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Max Freiwillig, Sergio Lisboa

My Review of South Bay Volkswagen:
I originally bought my 2002 Passat new from South Bay and was relatively satisfied with the sales staff, but not that impressed. It was the first new vehicle I have purchased. The best part about this dealership was the service department, by far the best service department I've dealt with. And being military, I've been to quite a few, moving around so much. I lived in Memphis, and Gossett was okay, visited the one in Newport, RI, and even one near Anaheim somewhere. South Bay was the best. They'd fix everything I brought them immediately, never requiring a shuttle home and then a later pickup. GREAT customer service, and if I ever lived in San Diego again and owned a VW, I'd seek them out as my service provider.

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pininfarina
4/26/2011 10:42:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Hani and Mireya

My Review of South Bay Volkswagen:
After dealing with a pushy sales person at the Nissan dealership down the street, I had no desire to talk to any salesperson ever again. I looked up some cars on my phone and found that South Bay Volkswagen carry many Jettas. We decided to at least check them out.

We were greeted by Hani and what a great first impression. He was so straight-forward and honest. After about half an hour we all were cracking jokes and having fun. He thoroughly went over the car and gave us time to think without invading our space. Hani made us feel we got a great car for a great deal. What a nice guy.

Our amazing experience continued in Mireya's finance office. What a pro she is. She made us feel so comfortable. We were laughing our way through the process. After signing all the papers we felt like she was our friend. Thanks Mireya!

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jenntate
7/1/2008 11:23:40 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: VALENTE BAHENA

My Review of South Bay Volkswagen:
THIS WAS THE WORST CAR-BUYING EXPERIENCE I HAVE EVER HAD. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYBODY WHO IS INTERESTED IN BUYING A CAR. AFTER DRIVING 3 HOURS TO GET TO THIS DEALERSHIP TO PICK UP WHAT I THOUGHT WAS GOING TO BE A HELL OF A DEAL, I GOT SCREWED.

THIS PLACE SOLD ME A CERTIFIED PRE-OWNED VEHICLE THAT HAD, SUPPOSEDLY, PASSED A 74-POINT INSPECTION BEFORE I REACHED THE DEALERSHIP. I PURCHASED THE VW BEETLE DURING THE DAY AND SAT IN THE WAITING ROOM FOR 3 HOURS. WHEN ALL WAS SAID AND DONE I DROVE THE CAR HOME. LITTLE DID I KNOW ALL OF THE TROUBLE WAS JUST WAITING TO SURFACE.

THAT NIGHT I TURN THE LIGHTS ON IN THE CAR AND COME TO FIND OUT THE BRAKE LIGHTS DIDN'T WORK. BOTH OF THE REAR BULBS WERE BURNED OUT. WHEN I KICKED THE CAR INTO REVERSE I FOUND OUT THE PASSENGER REVERSE LIGHT WAS OUT AS WELL. THAT IS $200 WORTH OF SERVICE, NOT DONE.

THE NEXT DAY I WAS IN THE CAR AND WENT TO PLUG AN AUXILARY CABLE INTO THE AUX PLUG FOR MY IPOD AND THE PLUG ON THE CAR'S END FELL THROUGH AND BROKE. IT WAS LIKE SOMEBODY HAD JUST GLUED A FEMALE END OF AN AUX PLUG INTO THE DASH OF MY CAR FOR LOOKS. SO NOW MY BRAKE LIGHTS ARE BROKEN, MY REVERSE LIGHT ON MY PASSENGER SIDE DOESN'T WORK, AND THERE IS A HOLE IN MY DASH WHERE MY AUX PLUG IS SUPPOSED TO BE. BUT THAT IS NOT ALL.

I GO TO OPEN THE HATCHBACK, AND THE LATCH WON'T RELEASE ALL OF THE WAY. SO THE CAR THINKS THE TRUNK IS OPEN, BUT IT WON'T LET ME CLOSE IT. THE CAR NOW WON'T LOCK AND WON'T STOP BEEPING AT ME.

AT THIS POINT I MADE AN APPOINTMENT AT A VW DEALER BY MY HOUSE, THINKING THAT SOUTH BAY VOLKSWAGEN WILL TAKE CARE OF THE BILL ONCE I GET AN INVOICE. THE AUX PLUG AND THE TRUNK ARE COVERED UNDER WARRANTY BUT THE LIGHTS ARE NOT. I CALLED THE SALES MANAGER AT SOUTH BAY VW AND NICELY EXPLAINED THAT I NEEDED THE $200 CHARGE FOR THE LIGHTS TAKEN CARE OF. HE BASICALLY ACCUSED ME OF LYING ABOUT THE LIGHTS AND SAID THAT I "NEVER SHOULD HAVE REMOVED THE CAR FROM THE LOT WITH ALL OF THESE PROBLEMS."

WHEN SOMEBODY BUYS A "CERTIFIED PRE-OWNED" VEHICLE, DO THEY HAVE TO DO A 74-POINT CHECK ON IT THEMSELVES? THIS SALES MANAGER WAS VERY DEFENSIVE, AND ACCUSED ME OF HAVING A "CRAPPY ATTITUDE." HE TOLD ME THAT HE WOULD NEVER PAY FOR THAT SERVICE TO BE PERFORMED AT RIVERSIDE VW OR ANY OTHER VW LOCATION, BUT IF I DROVE THE 3 HOURS TO SOUTH BAY, HE WOULD HANDLE IT FOR FREE.

WHAT KIND OF A DEALERSHIP HAS THESE KINDS OF STANDARDS? THIS HAS BEEN THE WORST EXPERIENCE I HAVE EVER HAD BUYING A CAR. I CAN NOT BELIEVE THAT SOMEBODY WOULD SPEAK TO A CUSTOMER IN SUCH A NON-PROFESSIONAL WAY. IT IS AN $800 ISSUE THAT SHOULD HAVE BEEN TAKEN CARE OF BEFORE THE CAR WAS SOLD. GOOD THING THE AUX AND TRUNK ARE COVERED BY THE WARRANTY.

IF YOU WANT TO BUY A CAR HERE, DO IT KNOWING THAT THEY ARE JUST TRYING TO SELL YOU CRAPPY CARS THAT THEY NEED TO GET RID OF. THEY HAVE NO REGARD FOR CUSTOMER SERVICE AND PROBABLY DON'T EVEN KNOW WHAT A "CERTIFIED PRE-OWNED" VEHICLE IS.

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canyondrive
9/6/2007 6:52:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie, Manuel Ortiz (Sales man.)

My Review of South Bay Volkswagen:
One of the only dealer in Cali in Summer 07, where you can find 2008 R32's without any mark-ups. They say it's their policy to not mark-up the price, and it shows in every aspect of the salesmanship.
I basically phoned them on Sunday evening, picked up the car Monday night. Never seen the car until I picked up, no lies, no hidden fees, The sales manager, Mannuel even told me the full price over the phone so I knew they are not playing any games.

Salesperson Jamie knew about the cars well, went through the details of the car which I didnt know. This is very rare since a lot of salesmans out there know nothing about cars but how to slip-in extra stuff for money.

A lot of dealers in Socal mark up the price of R32 from 5000 to 10000(!) and they act like it's normal. Since it is summer, I even see marked-up Beetle Convertible in VW Pasadena. (bad place to buy cars)

I live in LA and had to drive down there just to find the right price, but I think it was worth it.
If anything else come up later from VW which will be hard to find, I will try SOuth Bay VW first.

I would say I was treated like a valuable paying customer, and I highly recommend it even though for most of you it's like driving down to Mexico (its right above border on the map)

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azul_anthracite
7/20/2007 1:29:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: SALES & FINANCE

My Review of South Bay Volkswagen:
I LOVE MY NEW 2008 R32, SOUTH BAY VOLKSWAGEN DID THE IMPOSSIBLE TO GET MY LIMITED EDITION BLUE R32, IM REALLY HAPPY W/ THE DEALER SALES FINANCE AND THE SALES MANAGERS, THIS IS THE 5TH VW THAT I BUY FORM SOUTH BAY VW.

THANK YOU !!!!!

BOBBY Z

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