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South County Lexus
Mission Viejo, CA
1,772 Reviews
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March 20, 2024
Most enjoyable car buying experience I’ve ever had. Friendly, no pressure sale. Knowledgeable about the NX 350h I was interested in. My appointment contact JR.wanted to get me exactly what I wanted Friendly, no pressure sale. Knowledgeable about the NX 350h I was interested in. My appointment contact JR.wanted to get me exactly what I wanted including the options within a very reasonable time frame. His personal and (no worries) approach was greatly appreciated. I left realizing I had made the right choice, giving South County Lexus my business. Kudos to the rest of the team that handled my seamless transaction. Thank you, J.R.! More
by Behardy1111
Employees Worked With
Omar
Helpful March 12, 2024
I have been buying & servicing my Lexus automobiles exclusively from South Coast Lexus since 2002 ,and working with JR since October 2019. JR provides exceptional personalized service, and I have recom exclusively from South Coast Lexus since 2002 ,and working with JR since October 2019. JR provides exceptional personalized service, and I have recommended him to my friends.and family. My daughter recently purchased a 2024 RX 350h through JR and he personally delivered it to her home in Huntington Harbor. More
by Bob
Employees Worked With
Jeffrey Rawitch (JR)
January 26, 2024
Matt and Saif were patient with my particular situation. Both were professional and down to earth. I felt welcomed into the dealership as a whole as well Both were professional and down to earth. I felt welcomed into the dealership as a whole as well More
by christinalaura94
Employees Worked With
Saif , Matt Hasso
December 11, 2023
Painless purchase process. JR matched the price that I had from another dealership that didn't have the color that I wanted. The actual purchase went quickly. JR matched the price that I had from another dealership that didn't have the color that I wanted. The actual purchase went quickly. More
by duhmel
Employees Worked With
Jeffrey Rawitch
October 11, 2023
I recently bought a used Lexus IS from this dealership. They told me they were a non-negotiating dealer, but then they threw me in that room with the finance guy. That’s when the negotiations began. James, They told me they were a non-negotiating dealer, but then they threw me in that room with the finance guy. That’s when the negotiations began. James, my sales person was very good but truth is, I got sold a warranty that I didn’t really need and I turned it down once! But looking back it was a mistake $1800. That man is very high pressure so beware and be warned that he is going to sell you that Warranty. Also, I paid higher interest-rate than I should have because they were in a hurry to close and my credit union would’ve given me a better rate, and I should’ve waited for their quote! The high-pressure sales still exists, because they don’t want to be bothered, trying to put something through to a credit union. It’s simply takes too long.! Do your work ahead of time and don’t be pressured to buy the warranty or to accept high interest rates. By the way, they did come down quite a bit in the interest rates because I was ready to walk out the door, but wished I had waited to get the credit union offer. More
by suealgaze
Employees Worked With
Hans Ham
July 30, 2023
Made an offer on a car that was ignored by the sales guy like it was a personal insult. I started filling out this questionnaire and low and behold I get a voicemail an hour later saying “if you have an off like it was a personal insult. I started filling out this questionnaire and low and behold I get a voicemail an hour later saying “if you have an offer, make it. Haven’t heard from you.” Offer was made via iMessage which if you have an iPhone says “delivered” under the delivered text message. I would’ve bought the car had they continued negotiating but no such luck. More
by Namecannotbeblank
Employees Worked With
Can’t be blank
July 10, 2023
BEWARE South county Lexus Had clear and direct communication with their senior salesman of 25 years, text message proof that they wouldn't charge markup on the car (nx350h) we were looking to purc communication with their senior salesman of 25 years, text message proof that they wouldn't charge markup on the car (nx350h) we were looking to purchase.... "We do not charge market price on top..." regarding additional dealer markup. Show up early today to make the deal and the sales guy says he can discount the markup from 5k to 2.5k... what? What happened to what your salesman said through text? He had our text messages on his screen, claimed they were a miscommunication or a typo, when it was clear as day what he was saying. The sales guy came back again after talking to the manager explaining the clear messages and said the manager (Houston L.) would not allow it. I told him to come tell me directly about this and when he showed up he tried to create this narrative that "these cars are in demand"... of course they are, that’s why I’m here to buy it. I already know that. That has nothing to do with what your supposed senior sales manager CLEARLY stated to me to get me to come in. Tried to gaslight me into thinking I was the one who did not understand, when there was absolutely NO doubt what he meant. He was lying blatantly to get me in the door. He kept saying he "can't" (more like won't) honor what their own guy said to me. Do NOT go there unless you don't mind being mislead and lied to. More
by Apollo13
Employees Worked With
Charles Chadwick, Houston Lustig, Kamran Shakouri
July 10, 2023
Senior salesman texted very clearly their dealership doesn’t charge markup on vehicle, went in to purchase and claimed I misinterpreted it. Wouldn’t honor his own guy’s word and gaslighting me into thin doesn’t charge markup on vehicle, went in to purchase and claimed I misinterpreted it. Wouldn’t honor his own guy’s word and gaslighting me into thinking I misinterpreted his words. I have texts to prove it and the manager still has the audacity to look me in my face and say they “can’t” sell the car to what his own guy said they would sell the car for. Shady, rude, condescending, smug. Left and purchased from Newport instead at no markup. Signed papers an hour after arrival and took delivery within the week. More
by Apollo13
Employees Worked With
Juan , Pat Lustig, Charles Chadwick, Houston Lustig, Kamran Shakouri
